Freshsales
Freshworks Inc.Reviews from AWS customer
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Freshsales for
What do you like best about the product?
Freshsales CRM is an exceptional customer relationship management (CRM) software that has proven to be a game-changer for businesses of all sizes. From startups to enterprises, Freshsales CRM provides a comprehensive suite of tools that streamline sales and marketing activities, leading to increased productivity, better customer engagement, and ultimately, higher revenue.
What do you dislike about the product?
Freshsales CRM's pricing can be a bit expensive compared to other CRM solutions in the market.
The software's customization options could be more flexible, and certain features could be more intuitive.
The software's customization options could be more flexible, and certain features could be more intuitive.
What problems is the product solving and how is that benefiting you?
We have smooth integration between our website besides the ability to manage our sales processes, we have full integration for marketing purposes, and the marketing campaigns, and the integration with CRM is a game changer.
I am a fresh sales specialist
What do you like best about the product?
I have done many projects in freshsales suite.
I have many projects about the health sector, especially in Turkey.
The difference from other CRMs is that the marketing, sales and call center is managed in a single window.
I have many projects about the health sector, especially in Turkey.
The difference from other CRMs is that the marketing, sales and call center is managed in a single window.
What do you dislike about the product?
needs to improve on searches.
Because all users see each other's calls.
It is also like this in the chat section.
everyone sees their chat conversations.
Of course there are other topics as well.
Because all users see each other's calls.
It is also like this in the chat section.
everyone sees their chat conversations.
Of course there are other topics as well.
What problems is the product solving and how is that benefiting you?
freshsales especially has call center integration.
it also has whatsapp, instagram, facebook, webform integrations
No 3rd party application is required.Zapiera, for example, is not needed.
it also has whatsapp, instagram, facebook, webform integrations
No 3rd party application is required.Zapiera, for example, is not needed.
With a better support team they'll be the full suite they are
What do you like best about the product?
full suite of tools needed by a starting business
What do you dislike about the product?
support team is weak, investigation takes time
What problems is the product solving and how is that benefiting you?
automating emails and newsletters
A Comprehensive CRM Solution for SaaS Businesses
What do you like best about the product?
With a user-friendly interface, intuitive features, and a range of customization options, Freshsales is definitely the first choice for most users.
What do you dislike about the product?
One potential drawback of Freshsales is its pricing structure, which may be a bit steep for small businesses or startups with limited budgets. While the software offers a wide range of features and customization options, some businesses may find it difficult to justify the cost, especially if they are not yet generating significant revenue.
What problems is the product solving and how is that benefiting you?
One of the main problems that Freshsales solves is the difficulty of managing marketing and sales leads and tracking interactions with potential customers. With the ability to make two different pipelines and an easy board view, it becomes easy to see a comprehensive view. Freshsales provides a comprehensive platform for managing leads, tracking interactions, and monitoring deal progress, making it easier to prioritize sales efforts.
Freshsales Review
What do you like best about the product?
That I can use it as a comprehensive CRM system that integrates into other functionalities that are needed.
What do you dislike about the product?
At times the connection can be finicky, requiring some additional input and vigilance to ensure all synced items are correctly pulled from one account to another.
What problems is the product solving and how is that benefiting you?
Allows us to keep track of all contractors that have signed up for the program.
Freshworks is great crm
What do you like best about the product?
a great application call center chat and crm together
What do you dislike about the product?
The custom modules are too bad. The cpq module does not allow html to be loaded for the template.
What problems is the product solving and how is that benefiting you?
We do crm projects for our customers. It gathers all channels on a single platform.
Overall good
What do you like best about the product?
Like the analytics, customization, and many features.
What do you dislike about the product?
I wish we can upload multiple files at the same time; a lot of our agents did not upload because this feature was lacking. Most importantly, I wish you were SCC compliant so our securities advisors can use this platform!!!!!
What problems is the product solving and how is that benefiting you?
help send out requirements.
Not enough integration with Freshworks / needs more flashy email features
What do you like best about the product?
I like the pipeline tracking of contacts.
I like that it's easy to import contacts.
I like creating customer journeys, and being able to create timed messages. We have a bilingual audience so it's very easy to send language-specific communications.
I like that it's easy to import contacts.
I like creating customer journeys, and being able to create timed messages. We have a bilingual audience so it's very easy to send language-specific communications.
What do you dislike about the product?
Customer service - Took months and months to "fix" what was essentially a bug. And ultimately the fix was to create a custom customer journey, which we could have done in the first place. To this day we aren't able to see custom fields from our sign up form in an easy way in Freshsales, it comes in as code into a "notes" field. It was so much back and forth that we just gave up trying to fix it.
Emoji's don't get parsed correctly when we create email templates - emojis are a part of our brand voice and it diminishes the quality of our messaging to not be able to use them.
Integration with Freshdesk is really disappointing. We do a lot of customer service and contacts don't always get ported over, every time we create a ticket from the Freshsales interface it never shows up in Freshworks, and we can't see the sent journey communications (either emails or texts) easily enough, so we aren't able to actually get a full history of our communication with different users.
I do not recommend using these two solutions if you are a customer-service-heavy organization.
Emoji's don't get parsed correctly when we create email templates - emojis are a part of our brand voice and it diminishes the quality of our messaging to not be able to use them.
Integration with Freshdesk is really disappointing. We do a lot of customer service and contacts don't always get ported over, every time we create a ticket from the Freshsales interface it never shows up in Freshworks, and we can't see the sent journey communications (either emails or texts) easily enough, so we aren't able to actually get a full history of our communication with different users.
I do not recommend using these two solutions if you are a customer-service-heavy organization.
What problems is the product solving and how is that benefiting you?
We wanted a way to send customers specific communications based on the step of the journey that they're on. Also wanted to easily track when we lost customers at specific stages.
Great product with amazing support
What do you like best about the product?
It's a very versatile product, useful for new business owners looking for a tool that can be used to build a relationship with their users and understand their needs.
What do you dislike about the product?
It can be a very complicated tool to use sometimes and will require some knowledge of CRM before they can make full use of the tool. It would be great to have it a bit more accessible
What problems is the product solving and how is that benefiting you?
Helping m,e to keep my contacts in one place and send them outreach emails including but not limited to a weekly newsletter which can be scheduled many weeks in advance
Boost your advertising success with Freshsales
What do you like best about the product?
What I like most about Freshsales is its ease of use and intuitive interface. We can easily update our customer information with just a few clicks, saving us time on manual data entry. The ability to quickly organise reports gives me more insight into each deal and better visibility of overall sales performance from one system was also an important factor in choosing Freshsales over other CRM options for my business. I also find it really helpful that we're notified when someone updates or makes changes to a record - this way I'm always up to date with what's going on across the teams.
What do you dislike about the product?
If Freshsales had technology that could automatically assess problems and suggest possible solutions, it would be much more beneficial to me as a customer. It would also alleviate the frustration of having to communicate with technical support multiple times before getting the answer or solution I'm looking for.
What problems is the product solving and how is that benefiting you?
With Freshsales, I am able to track the progress of our sales pipeline more effectively and identify opportunities for improvement. This powerful CRM tool provides real-time insight into customer relationships so we can better anticipate their needs and quickly increase conversions.
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