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This is a platform which let's you setup your business life cycle online, with suggestions.
What do you like best about the product?
They have separate industry specifics set-ups, which helps me to feed and set up the data rightly.
What do you dislike about the product?
Nothing to Dislike. Their support team is always available, either on chat, mail, or call.
What problems is the product solving and how is that benefiting you?
We can deeply analyze the customer life cycle, which was impossible in Excel.
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Fresh Sales - A new paradigm
What do you like best about the product?
The options that it provides to filter and Saves for the next time. Default selection criteria
What do you dislike about the product?
The filters are confusing a bit in the beginning
What problems is the product solving and how is that benefiting you?
The bulk mailing has become more accessible and seamless
Affordable CRM with world class features
What do you like best about the product?
Modern UI and UX.
User-friendly dashboards for navigation.
Integration with Google Calendar stands out when compared with Salesforce.
Cheaper price compared to Salesforce.
Helpful for SMB to get leads and customers.
User-friendly dashboards for navigation.
Integration with Google Calendar stands out when compared with Salesforce.
Cheaper price compared to Salesforce.
Helpful for SMB to get leads and customers.
What do you dislike about the product?
There are a lot of features and many integrations that CRM like Salesforce has but freshsalea doesn't.
The data collection and processing of data is much better in Salesforce than Freshsales.
The data collection and processing of data is much better in Salesforce than Freshsales.
What problems is the product solving and how is that benefiting you?
The main motive to use any CRM product is to get leads and convert them as your product user.
It helps get in depth insights of the customers and these insights helps in various fronts to attract the customer.
It helps get in depth insights of the customers and these insights helps in various fronts to attract the customer.
Fantastic tool
What do you like best about the product?
24/7 support that is quick in their response, the UI is very easy to use with the search, create, filter etc option. Integrated with marketing, support, accounting.
What do you dislike about the product?
Limitation in terms of emails, No. of contacts in marketing journey, and the price.
What problems is the product solving and how is that benefiting you?
Easy to segment data and trace when needed. Good view of email campaigns and their performance. Never miss an appointment or a follow-up or communication history.
Freshsales & Freshworks Suite of Solutions: a ValueCreation+ Resource & Innovation Center. Thank You
What do you like best about the product?
The aspects that we appreciate the most from Freshsales are the consistency & effectiveness of the Customer Service Teams in regards to Onboarding, Followthrough and Further Training and Education as requested & or needed.
The Resources are available On-Demand and with Product Experts Guidance accessible once called upon. God's willing, we are often only a call, email or chat away with the response time being quite efficient and engaged to walk you through the Steps and Processes with recommendations to take you from Amateur to Enthusiast to Pro.
There are ample resources to Learn, Grow and Collaborate.
Also, for those that enjoy Attractive, Uplifting Dashboard Colors with Seamless Clean Design; the Freshsales UI/UX is well Organized & Optimized for a User Friendly Navigation experience across devices and platforms.
The Resources are available On-Demand and with Product Experts Guidance accessible once called upon. God's willing, we are often only a call, email or chat away with the response time being quite efficient and engaged to walk you through the Steps and Processes with recommendations to take you from Amateur to Enthusiast to Pro.
There are ample resources to Learn, Grow and Collaborate.
Also, for those that enjoy Attractive, Uplifting Dashboard Colors with Seamless Clean Design; the Freshsales UI/UX is well Organized & Optimized for a User Friendly Navigation experience across devices and platforms.
What do you dislike about the product?
We do not have anything negative to report or claim in reference to Freshsales. There are great opportunities to Integrate multiple internal & external products + solutions into your workflow. One of the only limitations will be your imagination and possibly time to maximize the resources + integrations with Best in Class add-on Marketplaces available.
What problems is the product solving and how is that benefiting you?
We are using Freshsales as a CRM & Analytics tool for one of our Emerging Divisional Units. We are a fan of the Freshworks Suite of Solutions as a whole and we appreciate the 'A la Carte' modular nature of selecting their apps individually & collectively as companies or teams desire more and Grow on a Scaling basis.
Building Synergy synchronistically between Freshworks based apps and external integrations to ensure seamless harmony and to best capture data + insights for value creation & collaboration is much appreciated.
Building Synergy synchronistically between Freshworks based apps and external integrations to ensure seamless harmony and to best capture data + insights for value creation & collaboration is much appreciated.
CRM de qualidade
What do you like best about the product?
Gosto a praticidade que ele me gera no gerenciar todo meu trajeto de vendas. Desde a prospecção, nutrição de novos leads, e todo o processo de vendas, pipelines, negociações, diferenciação de moedas por produto. Isso facilita a vida do comercial para que tenham mais controles sobre seus possíveis fechamentos no mês.
What do you dislike about the product?
Sinto que ele tem um leve delei no carregamento de algumas funcionalidades. Principalmente quando importamos novos leads. Acho um tanto quanto complicado esse processo.
What problems is the product solving and how is that benefiting you?
Hoje consigo resolver e centralizar toda a minha área comercial dentro do Freshsales. Minha operação está dentro dele, desde prospecção, até o pós vendas. Ele é super completo e posso centralizar todas essas informações dentro de uma única ferramenta. Sem contar das métricas e relatórios que ele entrega.
Great software but has a major problem
What do you like best about the product?
So many features inside of this CRM and I wish I could use it. All you could ever want is to manage communications and records for leads and customers. I'm very impressed with the range of features and tools.
What do you dislike about the product?
This is what killed it for me and I had to switch to another CRM.
Basically, you can't filter your Accounts and Contacts together. You can't filter and view certain contacts based on account info.
For example, show me all contacts that are in the "Tech" industry (account level field). So industry would be an account level field and because of that, you can't filter based on account info.
I can filter all my accounts and all my contacts but separately.
Another example that's not possible: show me all contacts with position = manager (contact field) that are part of accounts with 50 employees or less (account field). This is not possible, the workaround provided was to filter all accounts and then manually pull up each contact.
For such a super CRM I'm baffled how this is missing :(
Basically, you can't filter your Accounts and Contacts together. You can't filter and view certain contacts based on account info.
For example, show me all contacts that are in the "Tech" industry (account level field). So industry would be an account level field and because of that, you can't filter based on account info.
I can filter all my accounts and all my contacts but separately.
Another example that's not possible: show me all contacts with position = manager (contact field) that are part of accounts with 50 employees or less (account field). This is not possible, the workaround provided was to filter all accounts and then manually pull up each contact.
For such a super CRM I'm baffled how this is missing :(
What problems is the product solving and how is that benefiting you?
Well, I used it for all CRM-related activity but not anymore.
Recommendations to others considering the product:
Ask yourself if you need the ability to filter your contacts based on account info. You can't do this with this CRM.
Too basic
What do you like best about the product?
Their customer support - sadly this doesn't go beyond a friendly reply (but it's quick!)
What do you dislike about the product?
What happens after customer support... i.e nothing
What problems is the product solving and how is that benefiting you?
It's a CRM - it does the basics. It stores contact details. No benefits other than that
Recommendations to others considering the product:
Look elsewhere
Engaging CRM with many functionalities
What do you like best about the product?
It's easy to use and has so many functionalities for marketers, salespeople. Also, they are easy to connect team, always-on support to solve my query. Also easy to integrate the form with website as well.
What do you dislike about the product?
Many things are there but they take some time for any development. They have good service but they so much time for any development which is understandable because they are big company.
What problems is the product solving and how is that benefiting you?
Only thing is they taking so much for any development.
Freshsales as good CRM Tool
What do you like best about the product?
Flexibile in designing the CRM, Good support, good integration with other tools
What do you dislike about the product?
Sometimes very small bugs, which are then fixed very fast
What problems is the product solving and how is that benefiting you?
CRM System for our customer relations
Recommendations to others considering the product:
Try it out, get the demo and discuss your needs with the sales person
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