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Manage your leads on one of the best CRM platform!
What do you like best about the product?
-Easy to use User Interface
-Free plan availability is one of the biggest advantages
-Great platform for organizing and maintaining detailed information about the leads and prospects
-To be able to monitor emails and monitor the lead activity through the fantastic notification system
-Ability to customizing the dashboard to one liking is another good feature
-Filtering options helps to filter out data to be accessed on the dashboard, quite a handy feature
-Free plan availability is one of the biggest advantages
-Great platform for organizing and maintaining detailed information about the leads and prospects
-To be able to monitor emails and monitor the lead activity through the fantastic notification system
-Ability to customizing the dashboard to one liking is another good feature
-Filtering options helps to filter out data to be accessed on the dashboard, quite a handy feature
What do you dislike about the product?
-lead scores is something that is hardly understandable
-Mobile application could be more responsive
-Sometimes the email template freezes
-Sometimes the notifications are not prompt and you need to refresh the page to check the progress
-Mobile application could be more responsive
-Sometimes the email template freezes
-Sometimes the notifications are not prompt and you need to refresh the page to check the progress
What problems is the product solving and how is that benefiting you?
Freshsales is used in our organization for monitoring the sales and follows up with the clientele. The notification system helps in letting us know of the progress that is made from the client's end.
Being a SAAS platform it keeps the information organized and centralizes the data, thus reducing the extra effort and time of the employees
Being a SAAS platform it keeps the information organized and centralizes the data, thus reducing the extra effort and time of the employees
Recommendations to others considering the product:
One of the best CRM platforms available. Mostly used by the sales and marketing team and it serves the purpose amazingly well. The best part is that it will notify you of each and every movement of the leads. For example: if your client has opened up or even clicked the mail at their end, it will notify you straight away.
It is one of the effective platforms to grow and maintain sales. Overall you'd be having a great experience using the platform.
It is one of the effective platforms to grow and maintain sales. Overall you'd be having a great experience using the platform.
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A highly customizable, affordable and intuitive CRM platform
What do you like best about the product?
Freshsales doesnt require much of a setup because of how smartly built it is. every thing just makes sense here
What do you dislike about the product?
A lot of bugs... i've had many occasions where I need to report important bugs.
What problems is the product solving and how is that benefiting you?
I came from Zoho which took a long time to set up, and had a really bad email system.
Freshsales is both fast to set up while having a really robust email system that includes email sequences, further allowing me to properly convert customers
Freshsales is both fast to set up while having a really robust email system that includes email sequences, further allowing me to properly convert customers
Over all it is a good CMR with a great bullk mailing feature
What do you like best about the product?
The bulk mailing feature is by far the best thing about this program. You canupdate your templates, add links and send them to tens of thousands for no additional fee. It is pretty amazing. And you can update you our contact list.
What do you dislike about the product?
This does take some training and is not always super user friendly. There is a chat that seems to always be available with you are logged in that you can get help from/
What problems is the product solving and how is that benefiting you?
It works great for managing contacts and your interaction with them. It is very simple to see every email and every interaction.
Recommendations to others considering the product:
Looking for the cheaest way to send out bulk emails, this is it.
Robust tool for a growing/mid-size company
What do you like best about the product?
- Quick onboarding
- Seamless integration with existing systems
- Easy enough to use for agents
- Seamless integration with existing systems
- Easy enough to use for agents
What do you dislike about the product?
- Limited reporting scope
- Lead fields are more aligned to B2B use case rather than B2C
- Customer service can be more proactive
- Lead fields are more aligned to B2B use case rather than B2C
- Customer service can be more proactive
What problems is the product solving and how is that benefiting you?
Lead management for our ed-tech startup. Increased leads serviced/agent by 33%
very practical professional functions for small businesses.
What do you like best about the product?
I love Freshsales, mainly because of its two versions, both the paid and free ones work with excellent quality. The app is another of its advantages, it works quite well and even if you have the free version you can use it. The main function of this mobile app is to follow up with your potential customers.
The interface of the platform is very easy to use, it has an ergonomic design and is very intuitive, you don't have to be a computer expert to understand it. If we talk about functions I must say that it is very well integrated and helps me to define potential customers and to understand those customers who are not so frequent, giving me communication tools with them.
The chatbots allow me to always be present on my website even if I am not connected and to follow up with my customers, segment them and thus start campaigns to ensure the frequent presence of customers.
I love that Freshsales provides me with professional tools and facilitates the growth of my business.
The interface of the platform is very easy to use, it has an ergonomic design and is very intuitive, you don't have to be a computer expert to understand it. If we talk about functions I must say that it is very well integrated and helps me to define potential customers and to understand those customers who are not so frequent, giving me communication tools with them.
The chatbots allow me to always be present on my website even if I am not connected and to follow up with my customers, segment them and thus start campaigns to ensure the frequent presence of customers.
I love that Freshsales provides me with professional tools and facilitates the growth of my business.
What do you dislike about the product?
Freshsales is a great tool however there are certain details that you as a user have to keep in mind.
First of all there is the fact that when you are going to switch to the paid version and you have already used its free version its price is very confusing.
Secondly there is the detail that the application works well, but the contacts are limited.
Finally there is the fact that the technical support service is very inefficient, when you have problems with the platform you try to contact them and there are very few answers you get, so you have to search on the internet how to solve your problems.
First of all there is the fact that when you are going to switch to the paid version and you have already used its free version its price is very confusing.
Secondly there is the detail that the application works well, but the contacts are limited.
Finally there is the fact that the technical support service is very inefficient, when you have problems with the platform you try to contact them and there are very few answers you get, so you have to search on the internet how to solve your problems.
What problems is the product solving and how is that benefiting you?
It has helped me a lot, especially when I was starting my digital business and my budget was not enough to hire paid services and your free application helped me grow as an entrepreneur giving a professional and quality service to my clients.
Recommendations to others considering the product:
is an easy-to-use tool with an excellent integrated database and all the functions required for its use.
It is a good one and does what is required.
What do you like best about the product?
Reports and Analytics, Filters and Zap integration
What do you dislike about the product?
Sometimes it is a little slow and direct integration is limited
What problems is the product solving and how is that benefiting you?
Customer management
Simple and functional
What do you like best about the product?
Functionality, with all features inclusive
What do you dislike about the product?
sometimes slow, the basic layout sometimes requires long processes
What problems is the product solving and how is that benefiting you?
Nil
Charming
What do you like best about the product?
Easy, intuitive, and elegant. By far the best CRM I've ever worked with.
What do you dislike about the product?
I haven't figured out what I didn't like yet
What problems is the product solving and how is that benefiting you?
organization, cycles... there are so many things that my memory is lacking
A great system to work with
What do you like best about the product?
It has various features that help you manage your data, meetings, check up on others users etc. it has great filters and workflow features. I have automated various items in FS
What do you dislike about the product?
The reporting can be incorrect. It takes time
To refresh and I cannot rely on the accuracy. That increases my work
To refresh and I cannot rely on the accuracy. That increases my work
What problems is the product solving and how is that benefiting you?
I am handling the customer success team And Getting all the data in one place is necessary. Esapecially in a SaaS company
Didn't work at all and support was no help
What do you like best about the product?
Their UI is passable at best, but the UX isn't great and what they charge for is a little ridiculous. Like ordering a field requires one of their top tier categories.
What do you dislike about the product?
They don't downgrade well. We were on the highest tier trial. After the trial we downgraded to free. This broke everything, we couldn't create accounts, leads, customers, etc.... Assumed this was because of the downgrade so after contacting support decided to upgrade to a paid account. Still everything was broken. Contacted support several times and was always told "we'll work on it" finally just gave up and moved to another CRM. They offer NO refunds. So if you pay them and nothing works then tough luck I guess.
What problems is the product solving and how is that benefiting you?
None as their site doesn't work if you start on a paid trial. I think it's mildly intentional though as you spend a ton of time getting it setup on the paid trial and then when you downgrade everything breaks. So you either pay to get back on their highest tier or wipe out everything you did and start fresh on a lower tier.
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