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It is a useful tool to operate and manage sales teams.
What do you like best about the product?
I like that it gives you the possibility of managing and integrating different customizations, which gives you the option of maintaining multiple tracking ports to maintain the process with customers in a stable and organized way.
What do you dislike about the product?
Some of the functions offered can be a bit overwhelming and complex to manage, which can turn the handling of the tool into something tedious to handle
What problems is the product solving and how is that benefiting you?
It is a very practical and useful tool to manage the process that includes the management of customer data, improving communication and simplifying this process
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Makes life easy for us salesfolks at Chargebee
What do you like best about the product?
Ease of use, speed, integration with GetAccept, Tasks, Reports. Bulk email and email tracking, workflows.
Most importantly the ability to see all Freshdesk support tickets at the contact, account and deal level.
The mobile app is amazing, I use it a lot to update my notes, make calls on the fly.
Most importantly the ability to see all Freshdesk support tickets at the contact, account and deal level.
The mobile app is amazing, I use it a lot to update my notes, make calls on the fly.
What do you dislike about the product?
Finding duplicates works/searches based on the name and not the email domain. This is something which can be improved. Email sync with Gmail breaks some times and I have to connect it again. This could be because of a lot outbound we're doing and email bounce rate might be the reason.
What problems is the product solving and how is that benefiting you?
Sales effectiveness right from the top when a visitor is on our website to a lead > opportunity > customer.
An absolutely amazing CRM with a great team behind it.
What do you like best about the product?
Before committing, I briefly assessed a few other solutions out there and found Freshsales to be very user friendly and just super fast. Everything is on hand close by, and linked - the chronology - appointments, tasks , chain of emails, and phone calling. It works amazing for our needs and the deal management and status is an added bonus.
What do you dislike about the product?
It could use a few features to make this software even more powerful - in which case making it truly a force to be reckoned with by not only being fast but well stocked with features. Variants of auto dialing, call listening in, and call barging would be great. The phone app could also use some functionality.
What problems is the product solving and how is that benefiting you?
Client and partner relations and tracking - phone calls, emails, follow up management - and tracking chain of followups. Segmenting contacts / prospects using filters to target who to reach.
Recommendations to others considering the product:
Absolutely for it.
The complete CRM tool to manage customers and generate high-speed sales.
What do you like best about the product?
From Freshsales we like its features are the best without a doubt, all are linked to a single tool, the tracking of email and its user behavior avoids many problems, and its fast bidirectional mail synchronization is a unique solution for my company. I also like your phone feature, it is very helpful
What do you dislike about the product?
After having tried several CRM softwares, we find Freshsales and there are no complaints about anything, it offers easy programming of tasks and activities, its implementation on the Web, SaaS and Cloud are of great help, and its excellent technical support means that we do not see negative things
What problems is the product solving and how is that benefiting you?
Freshsales allows us to make conversations with customers easier, we know when they open an email, or click to help us track potential customers and how it could become real according to their focus, my team quickly joined the system and has been the best for our benefits.
Recommendations to others considering the product:
Freshsales has a well-designed interface that is very comfortable to use and easy to navigate. It is very well organized by subcategories, customer database and management of potential clients, we could not be more comfortable, it has everything integrated and the necessary conditions to increase the sales of your business, its price is accessible and has a free version.
Freshmarketer works very well sales organization
What do you like best about the product?
Freshmarketer we like for its excellent testing tools for landing pages. It should be noted that its A / B test management is completely customizable according to the information we want to collect. We really liked your sales funnel analysis tool, with which we can include all kinds of information about customers inside the funnel. Freshmarketer is excellent for segmenting sales campaigns.
What do you dislike about the product?
We do not like its term mapping tool, since you can not create comprehensive maps. Its radial mapping tool takes too long, as does its territorial mapping tool. It does not do document mapping correctly, and it does not allow us to create maps "for science". We also do not like its function of relevance analysis of metrics; does not offer enough options.
What problems is the product solving and how is that benefiting you?
Freshmarketer has turned out to be a rather ingenious service to handle visitor conversion rating optimizations. It has also helped a lot with the targeting of audiences, and with the management of surveys. In conclusion, freshmarketer serves a lot to get customers quickly.
Recommendations to others considering the product:
Freshmarketer is a pretty serious heatmap service. We consider it one of the best services with which we have had the opportunity to work. It is ideal to track the analytics of websites, and to schedule tests of different classes. We highly recommend it to sales teams whose need is to increase their sales automation strength.
Make our sales and processes quickly is no longer a problem
What do you like best about the product?
We realized that it has many advantages because it allows us to track our processes, monitor and follow clients to carry out any negotiation, also through emails we can communicate and address our potential customers, we can make phone calls in an effective and direct way to each user , has good reports to visualize each step that has been made with this software, customer support is effective and fast, it is easy to manage and perform the typing.
What do you dislike about the product?
The weaknesses of this software is has many restrictions to make some change of our whim, we can not edit the alarms, to export is difficult, it lacks some functions to be complete and more profitable.
What problems is the product solving and how is that benefiting you?
For us it has seemed very good software, it is easy and our administrators think it is great because it organizes and facilitates having accurate and timely information, it is a truly attractive platform for the administrator, it allows us to quickly carry out our sales and processes to execute
Recommendations to others considering the product:
We can say that it would be great if any company had this software, it is easy to use and generates progress for any company because of its operation that helps to be easier and active any company, since it makes sales in a timely manner.
Freshmarketer is a very intuitive heatmap platform
What do you like best about the product?
This optimization tool we liked first for its design, oriented to online marketing campaigns. It is very easy to convert visitors to our website through its Heatmap functions and A / B tests. We like the platform to handle session replays, and its radial mapping system. It is also excellent for taking the analytics metrics of our website, and for organizing our sales information. Another powerful tool that it has is its audience targeting function.
What do you dislike about the product?
We think that their territorial maps are not dynamic enough, and their management of the landing pages is quite limited. We do not like its campaign segmentation tools, nor the application of statistical relevance analysis that it has integrated. Freshmarketer is slow to optimize behavioral maps, and its Dashboard is not properly structured.
What problems is the product solving and how is that benefiting you?
Freshmarketer has helped a lot with our visual edition of the radial maps. With its implementation we have made the analysis of websites take less time, and the cartography of documents is much more accurate. It is also easier to perform analysis of sales funnels, and make separation tests to visitors of the page.
Recommendations to others considering the product:
Freshmarketer has fulfilled exceedingly the expectations proposed in the beginning. It is a first class software, which will help a lot with the handling of the terms maps and the analysis of elements of web pages. We are very pleased with its use, and therefore we recommend it.
Try and see for yourself a great product
What do you like best about the product?
We like the association that gifts for the administration of assignments. These can be effectively coordinated into our email. Its coordinated CRM is phenomenal at enabling us to make telephone approaches its own, without the need to depend on other correspondence programming projects. Your channel framework has made our client the executives a lot more straightforward. We like your perspectives on business procedures to be adjustable.
What do you dislike about the product?
The impediments of this product might be that it needs numerous capacities, they should add more capacities and instruments to prompt a proficient and auspicious enhancement, its interface is straightforward, its principle errand is to improve its interface to make it all the more striking and wonderful for directors.
What problems is the product solving and how is that benefiting you?
Freshsales has demonstrated to be valuable for showcasing by email, and in this manner to improve the mechanization of our business power. With freshsales it has turned out to be simpler to oversee leads, just as deals contracts. We are likewise in better contact with clients, on account of its inner talk joining.
Recommendations to others considering the product:
Without bad mark is a product with extraordinary focal points, which can help a miniaturized scale and large scale organization, is great devices, which rapidly bolster your organization, is the best
Freshsales we love it for its sales tracking system
What do you like best about the product?
We like the organization that grants for the management of tasks. These can be easily integrated into our email. Its integrated CRM is excellent at allowing us to make phone calls on its own, without the need to resort to other communication softwares. Your channel system has made our customer management much simpler. We like your views of business processes to be customizable.
What do you dislike about the product?
We do not like the customer account manager to be confused with the contact manager (they look a lot like each other). We are annoyed that the column editor can not organize them by using automated filters (dates and type of sales project, for example). We have found that their customer service management tools are quite poor, as in the case of their analysis function, or the email response tool.
What problems is the product solving and how is that benefiting you?
Freshsales has proved to be very beneficial for marketing by email, and therefore to improve the automation of our sales force. With freshsales it has become easier to manage leads, as well as sales contracts. We are also in better contact with customers, thanks to its internal chat integration.
Recommendations to others considering the product:
Freshsales is a completely recommended service to work with large contact lists, and to track interactions with them. It is perfect for the distribution of potential clients, as well as for their evaluation. We also recommend it for the management of sales funnels.
Freshmarketer has integrated a good system of sales funnels
What do you like best about the product?
We really like your A / B test management system. It is excellent to be able to create statistical relevance analysis, and sales funnels. In addition, freshmarketer allows the creation of maps terms for testing, and the segmentation of marketing campaigns, and public. We also like your landing page management tool, with which you can also manage forms online. Its communications panel is quite centralized.
What do you dislike about the product?
The platform does not allow handling surveys within our website, which limits us a bit when making feedback collections. It does not allow to create radial or territorial cartographies, in the case of thermal maps. These are not integrable either. We do not like its function of optimization of conversion rates, nor its manager of work objectives.
What problems is the product solving and how is that benefiting you?
Freshmarketer has helped us a lot with the management of thermal maps, and with the conversion of visitors to our website, thanks to functions of A / B tests and session repetitions. Its price of $ 99 per month seems very convenient to us, because we do not have a big budget for software, since we are a small company.
Recommendations to others considering the product:
Freshmarketer is a very robust tool for the conversion of web page visitors. It is excellent for making public segmentations, and for the cartography of behaviors. This is a recommended platform for small sales teams, since with it it is very easy to organize. It's very good.
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