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Freshsales is an excellent CRM for sales teams
What do you like best about the product?
We love how easy it is to use freshsales. This "sensitive CRM" offers a good combination of traditional communication methods (email, chat and phone calls) so that the communicative experience with the client is as wide as possible, without the need for external programs.
What do you dislike about the product?
Its configuration of permissions for collaborators is very limiting, because it does not allow to give them much freedom. It is not good for importing databases from external services (nor for exporting them). Your customer segmentation system is slow and does not offer enough information.
What problems is the product solving and how is that benefiting you?
Thanks to freshsales our customer management is much simpler and more coordinated (when it comes to group collaborations). Before we could not do correct visual tracking of all business processes, but luckily with the use of freshsales this is no longer a problem.
Recommendations to others considering the product:
Freshsales will be useful to both small and medium businesses, thanks to its extensive customer management. It is highly recommended to manage leads, and to review your activity on the web. Thanks to Freshsales you will be able to get much more out of the visualization of your business in process. We recommend it.
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Freshmarketer is full of alternatives that will please you.
What do you like best about the product?
It saves a lot of money at the end of the day, which is a great advantage. The Chrome extension is really useful. You can create and manage campaigns directly from your browser. You can use it for free for life, but with limited features.
What do you dislike about the product?
A small mishap in heat maps is to use them on pages with infinite displacement. However, Freshmarketer does tend to listen to customer comments, as they issue updates quite frequently. Thumb up for that.
What problems is the product solving and how is that benefiting you?
As a marketer, freshmarketer is what always helps me and my team. It offers you multiple applications and functions, which means you do not have to buy all those applications individually. For example, it comes with a heat map, an A / B test tool, funnel optimization, etc.
Recommendations to others considering the product:
I recommend the free Freshmarker plan forever. It's better for bloggers, affiliates, small businesses and startups. The premium plan is for medium and large companies.
Freshsales is the application that every sales team needs
What do you like best about the product?
It offers a good system of tasks with which we can easily organize. We like that we can manage contacts and that emails and chats can be integrated into the CRM tool. Freshsales also has the ability to make phone calls without using other applications
What do you dislike about the product?
It allows adding a certain number of collaborators to the tasks, but these are limited to a very basic management permission configuration, so it does not end up being so useful. The import of accounts is slow, with little retail filters and does not offer a good edition of columns
What problems is the product solving and how is that benefiting you?
Freshsales offers us great advantages in terms of communication with customers. It is a multi-channel platform with which we can now be in constant contact with them. A recurring problem was to be able to make a good visual follow-up of the business process, but thanks to Freshsales we have been able to solve it
Recommendations to others considering the product:
We recommend learning to highlight and define which are the most solid potential customers, that is, those who are most ready to buy our products. We recommend your app for android. It is easy to use and is properly organized
Freshsales handles the entire organization of our server very well
What do you like best about the product?
I like how he organizes me completely. It keeps all my communications in a client file. I can track and move, categorize. It just makes my life a lot easier.
What do you dislike about the product?
I can not say that I have found a negative yet. It's what we need as a growing business at the right price. Surely there are systems with many sounds and bells, but this is soft for the budget and offers everything we are looking for.
What problems is the product solving and how is that benefiting you?
I think it would be easier to schedule marketing campaigns by email if there was a calendar interface for that task.
Easy to learn, but constantly changing
What do you like best about the product?
I love that the UI(User Interface) is easy to pick up and learn. This has been a big benefit to when we pushed the application out to our employees.
What do you dislike about the product?
I do not like that they are always "Upgrading" without any formal notification. There have been some updates that have been launched in the middle of the day and have caused problems for my team.
I also do not like that they did not have North American support but located in India. This makes a problem when something happens to the system and I need to wait a full 24 hours to get a response from their support team.
I also do not like that they did not have North American support but located in India. This makes a problem when something happens to the system and I need to wait a full 24 hours to get a response from their support team.
What problems is the product solving and how is that benefiting you?
We have been able to eliminate our previous CRM software, that we were required to purchases with a full license for their other products. With this application, we were able to cut out costs nearly in half. We have also been able to move away from third-party marketing emails. ( though with the last update we have had to move back).
Recommendations to others considering the product:
Make sure that you are fully ready to move to their product. Uploading contacts and leads can take some time. This is not a one-weekend process.
Not so great software
What do you like best about the product?
the UI looks good and neat reports, user level control is good
What do you dislike about the product?
If you want to use it with manager and execs on the same platform, the execs will be able to see all the emails of managers on team inbox, which is really bad we realised it after using this for 6 months, ever since then we are asking them to resolve the same bit it has been 4 months and they are still not able to solve it.
What problems is the product solving and how is that benefiting you?
captures lead data from website form, lets you use territory access and auto lead assignment works well with that.
Recommendations to others considering the product:
Please check with the email feature as a manager you don't want all the team to see what emails you send to their colleagues or outside world.
Also there's no provision like deal rotting in pipedrive CRM, you will never know when your sales team is on low productivity, even though it generates reports automatically, you cane make sense out of them for real business even though they look fancy.
Also there's no provision like deal rotting in pipedrive CRM, you will never know when your sales team is on low productivity, even though it generates reports automatically, you cane make sense out of them for real business even though they look fancy.
Very rewarding to have Freshsales for our fast and safe sales
What do you like best about the product?
We are convinced that acquiring this product is of great help for this company, has drastically increased sales in an efficient and timely manner, is easy to use for our operators or software administrator, you have functions that are truly necessary for these processes, its characteristics are excellent
What do you dislike about the product?
there are very few shortcomings or weaknesses that this software has, one of those weaknesses is that its reports are incomplete, they must be improved, the interface is very basic, it does not allow us to export information.
What problems is the product solving and how is that benefiting you?
he practically helped us a lot because it allows us to organize our sales and thus allow us to have a better control of the pending activities.
Recommendations to others considering the product:
we recommend it because it allows us to make sales in a quick way and optimize our services, saving us time and money
A Breath of Fresh Air Compared to Salesforce
What do you like best about the product?
The price, breadth of functions, and the clear pricing model that doesn't penalize us for success.
What do you dislike about the product?
The fact that the entire sales ecosystem doesn't yet make integration a breeze. Many other tools just build in Salesforce integration as a default button-click, for some products, we have to use Zapier.
What problems is the product solving and how is that benefiting you?
We've been looking for a CRM that will scale with us predictably, with functionality that doesn't require extra button clicks and plugins.
Thanks to this, I know exactly what the pricing will be as we add more users. Plus I've been able to avoid having to buy Sales Automation tools because the functionality is built in.
Thanks to this, I know exactly what the pricing will be as we add more users. Plus I've been able to avoid having to buy Sales Automation tools because the functionality is built in.
Recommendations to others considering the product:
Give it a try, and if you're not already married to Salesforce, then you won't miss much.
A positive impact with Freshsales to make our sales fast
What do you like best about the product?
It is very nice to let you know that Freshsales has been very helpful since it allows us to optimally make sales, negotiations and interactions between customers and our company, it has been very useful because through it we have updated with the organization of This company, its characteristics are good, very light and that makes it fast when you drive.
What do you dislike about the product?
There are few things that we dislike about this software but there is something that requires improvement and its interface is very simple, another is that they try to improve the configurations of the alarms or can configure them by oneself, it does not allow to export information
What problems is the product solving and how is that benefiting you?
we feel happy because it is progressively improving the processes of our company with the help of this software, freshsales has contributed a lot in terms of sales
Recommendations to others considering the product:
We recommend it because through it, it allows us to make our sales in an optimal, fast and safe way.
With Good Characteristics Freshsales is your best option for sales
What do you like best about the product?
It is very reliable to have Freshsales because it optimally performs our sales, it helps us to fill our processes with great precision and that makes us very happy because through this software we have advanced and we reflect a correct projection, our negotiations are precise where we facilitates a secure sale.
What do you dislike about the product?
There are few things that we dislike this software, one of things that should improve is its interface to make it more pleasant for the administrator, we have analyzed this product and lacks many functions and features and should choose to improve each day more, to that is more attractive to acquire it, they must find a way to download the plans so that it is more feasible to acquire it.
What problems is the product solving and how is that benefiting you?
There are many things that are contributing this software so that we can progress as a company, one of them the quick way to make sales, its functions make us optimize each process of our company.
Recommendations to others considering the product:
We recommend this software as it improves your company's sales processes in the short term
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