Freshsales
Freshworks Inc.External reviews
1,212 reviews
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Quick and Easy CRM for experienced or beginners in Marketing
What do you like best about the product?
It is easy to use, all calls get recorded so we can revise the work done, customer support is always available and helpful, giving quick and complete answers to all questions.
What do you dislike about the product?
Nothing, truth be told we have grown to love the system and recommend it for all campaigns.
What problems is the product solving and how is that benefiting you?
Telemarketing, the fact that ir records all calls lets us know how to do a better job.
Recommendations to others considering the product:
Look into youtube for the tutorials to see how easy it is to use.
Great tool for entrepreneurial companies.
What do you like best about the product?
Easy on boarding and immediate use without extensive training or support.
What do you dislike about the product?
Could improve ability to customize some of the fields, but still great functionality for the price point.
What problems is the product solving and how is that benefiting you?
Coordination of investor fund raising and BD
Very fast up and running - totally easy to use
What do you like best about the product?
You can set up Frehsales really easy and fast so your team can start working with it in a short time.
A lot of things can be configured and intergrated with 3rd party applications to build up a holistic 360 degree customer view
A lot of things can be configured and intergrated with 3rd party applications to build up a holistic 360 degree customer view
What do you dislike about the product?
We would need more capabilities for contracting and handling various position per entity. The UI should be more flexible (e. g. place fields there where you need them)
What problems is the product solving and how is that benefiting you?
- Increase the efficiency for our Sales Reps
- Get an overview of all customer activities
- Get an overview of all customer activities
Easy to use platform
What do you like best about the product?
How simple it was to customize fields within the CRM itself.
What do you dislike about the product?
The inability to assign a single contact to multiple accounts.
What problems is the product solving and how is that benefiting you?
Unifying our inside sales team.
Recommendations to others considering the product:
Super, easy-to-use UI/UX
Best CRM
What do you like best about the product?
I like that it streamlines all of my contacts, it also allows me to easily set up tasks on clients we need to follow-up with. It's great for our sales email pitches.
What do you dislike about the product?
We can't really say we've encountered anything we dislike just as yet. Maybe we would say that make it easier to remove certain emails from coming into our inbox.
What problems is the product solving and how is that benefiting you?
Business development, brand partnerships and client outreach.
Surpassed expectations in all categories
What do you like best about the product?
Allows you to have infinite customization options, easy to use interface, phenomenal product support, ability to have visibility to the pipeline, great depth of record-keeping options, excellent automation features.
What do you dislike about the product?
Only thing lacking at this point is the ability to integrate more consistently with other applications although this seems to be coming along nicely.
What problems is the product solving and how is that benefiting you?
Visibility to activities at accounts and prospects, collaborating with your internal team and information sharing, keeping a history of records, automating tasks and reminders.
Recommendations to others considering the product:
Completely worth the minimal investment. Lots of new features being added but great as is. Having looked at 10 other CRM systems and been a past user of both Salesforce and Microsoft, Freshsales was the clear winner. Amazing support both online and otherwise.
A+ Service and Software
What do you like best about the product?
How responsive Fresh Sales Customer Support team is. How easy the Freshsales and works platform is to use.
What do you dislike about the product?
That I wasn't aware of Freshsales existence before I wasted 3 years with another CRM
What problems is the product solving and how is that benefiting you?
Welding stronger internal connections and the cross functionality with other departments - this crm makes internal data sharing so much simpler.
Fresh Sales Review
What do you like best about the product?
I like its ease of use,mobile App & Ease of importing data from previous CRM
What do you dislike about the product?
Gmail Sync is abit limited,Also the fields should be abit simpler
What problems is the product solving and how is that benefiting you?
Tracking Emails & Phone calls made to clients
Recommendations to others considering the product:
Yes
useful
What do you like best about the product?
simple interface, easy to understand, links to freshdesk
What do you dislike about the product?
nothing at present, there may be some issues as we start to use it more
What problems is the product solving and how is that benefiting you?
team inclusion with deals and linking to freshdesk
good application
What do you like best about the product?
it's convenient to send many letters using templates, it's convenient that all contacts are saved and you can view the history
What do you dislike about the product?
when you insert a letter from the sample into the response, the entire correspondence history is erased
What problems is the product solving and how is that benefiting you?
convenient organization of contacts and correspondence history
Recommendations to others considering the product:
I recommend
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