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I left Pipedrive for this app. Do it yourself!
What do you like best about the product?
Best sales crm tool i have found. Moved from pipedrive across to freshsales because of voip integration and built in workflows for automations and pipeline management.
Very clean user interface, great typography and use of white space
Knowing Freshworks got 55m funding gives me great confidence in future roadmap
Very clean user interface, great typography and use of white space
Knowing Freshworks got 55m funding gives me great confidence in future roadmap
What do you dislike about the product?
No sms yet. Would be nice to have this communication channel added. Would also like to purchase australian mobile numbers.
I use lots of other marketing automation software that has integrations with activecampaign that I am using with some workflows now. It would make life so much easier if all these products integrated with Freshsales directly.
I use lots of other marketing automation software that has integrations with activecampaign that I am using with some workflows now. It would make life so much easier if all these products integrated with Freshsales directly.
What problems is the product solving and how is that benefiting you?
Separating marketing leads from sales leads is great, forcing me to convert them manually to a deal helps maintain a clean CRM of both data sets.
Custom Fields and integrations via Zapier are very helpful to build intelligent automated workflows
Integrating with other Freshworks products (freshmarketer and freshchat) to take advantage of a deeper stack with freshworks is something I'm testing now.
Has become my default recommendation.
Custom Fields and integrations via Zapier are very helpful to build intelligent automated workflows
Integrating with other Freshworks products (freshmarketer and freshchat) to take advantage of a deeper stack with freshworks is something I'm testing now.
Has become my default recommendation.
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Best tools for product
What do you like best about the product?
I use Freshmarketer not long time ago and use some experiment especially for session reply, because i want to know what exactly people interact after we realease our product to customer, the best part in session replay is not only record what spesific URL i need, but FReshmarketer are record it until user session drop, i think that useful feature since we can realy know what makes user frustrated so we can focus on the problem.
What do you dislike about the product?
The problem is in the user management there's no Admin who can set visitor limit for each invited account login, because we use freshmarketer for across team in the company, so without that control people tend to use limit as much as possible.
We experienced our visitors reach the limit and MUST upgrade to use it again, because in the funnel analysis we can't set how much visitor/session we will record, when we forget to pause it, than boom your limit just fly away and you can't get it back.
We experienced our visitors reach the limit and MUST upgrade to use it again, because in the funnel analysis we can't set how much visitor/session we will record, when we forget to pause it, than boom your limit just fly away and you can't get it back.
What problems is the product solving and how is that benefiting you?
We find it useful since their session replay can record until session drop no matter the page people go, like if user internet connections is poor then a page fail to load the error page that we create is unnecessary.
Responsive Customer Support and Great System
What do you like best about the product?
We love the ease of customization and the way that the team at Freshsales is always available for a phone call with any tech issues. The pipeline flow is really clear, and the prompts to set a task for each deal keep us on the same page as a team and encourage us to move the deal forward.
They continue to add more features, which has been great for us as we continue to get more functionality for the same price.
They continue to add more features, which has been great for us as we continue to get more functionality for the same price.
What do you dislike about the product?
I think the only challenge that we've faced is that we sometimes have redundant fields that show up on the display, and some glitches with the Quickbooks integration. We'd also love more of a colour cue when a deal is stalled in a certain stage.
Some other things that we needed weren't built in (we sell products and services) but we were able to make a work arounds in the program so for the most part, it does everything that we need.
Some other things that we needed weren't built in (we sell products and services) but we were able to make a work arounds in the program so for the most part, it does everything that we need.
What problems is the product solving and how is that benefiting you?
Freshsales has really helped us to improve our communication as a sales team and to track the emails and information that we send to the client. It's a great product for our small business, and it looks like it will be really strong for us as we scale.
Excellent Product
What do you like best about the product?
Ease of use, has all the functionality we were looking for and not a lot of clutter or unnecessary features.
What do you dislike about the product?
Only dislike I have is that not all my emails are automatically picked up.
What problems is the product solving and how is that benefiting you?
A good CRM that allows us to track sales throughout the process easily and maintain consistent communication without convoluted notifications. Very straight forward program.
Great solution, great support, great price
What do you like best about the product?
There are two things that I love about Freshmarketer.
First, they better solve for my needs as a marketer than other solutions. For example, their heat maps are dynamic and track elements that you can interact with such as navigation and accordions in a way that I haven't seen anyone else do. Also, the heat maps are built into the a/b tests (awesome!).
Second, their support team is super responsive and takes our input to inform their roadmap. So in areas where they don't quite yet nail it, I'm confident that they'll hear us and make the necessary updates.
First, they better solve for my needs as a marketer than other solutions. For example, their heat maps are dynamic and track elements that you can interact with such as navigation and accordions in a way that I haven't seen anyone else do. Also, the heat maps are built into the a/b tests (awesome!).
Second, their support team is super responsive and takes our input to inform their roadmap. So in areas where they don't quite yet nail it, I'm confident that they'll hear us and make the necessary updates.
What do you dislike about the product?
The system doesn't store old heat maps. Meaning, when the page changes, the old screenshot is lost since it's updated to reflect the new page. I'd like a way to store the old heat maps for comparison. Right now, I just have to remember to download them before making any changes.
What problems is the product solving and how is that benefiting you?
We are now running all of our A/B testing through Freshmarketer. We get a lot of visitor insights through the polling. And see how visitors interact with our pages with the heat maps.
Recommendations to others considering the product:
Definitely give it a try!
Great tool for heatmaps and more
What do you like best about the product?
I definitely use their heatmap feature the most.
What do you dislike about the product?
Heatmaps dosen't work ion pages with infinite scroll.
What problems is the product solving and how is that benefiting you?
Freshmarketer gives me good grounds for business decisions.
It is a good user friendly tool.
What do you like best about the product?
It's Heatmap and Polls are the features we really use and find the best.
What do you dislike about the product?
It could be more seamless in the steps one needs to follow and it could be more personalized.
What problems is the product solving and how is that benefiting you?
It helps us in understanding customer behaviour once they are on our website and get a fair idea of the success of that page
Recommendations to others considering the product:
It a good tool and your money's worth. especially if you are beginner it will help your business.
Impressed!
What do you like best about the product?
I am a frequent user of the heat-map feature, and I think it provides valuable insights that we would otherwise miss.
What do you dislike about the product?
A/B testing is something that can be worked on, when running a test the control version loads for a few seconds and then the variant loads.
What problems is the product solving and how is that benefiting you?
We understand how our users are behaving with our page, which is an add-on to the quantitative data that we have from A/B testing.
AceBot online tracking
What do you like best about the product?
Heat maps & Session replay . Both these features help me in tracking my goals.
What do you dislike about the product?
unique username for same users when they visit on our website again
What problems is the product solving and how is that benefiting you?
Reconnecting with our users when they face any issue on our website.
Recommendations to others considering the product:
This platform fits in my budget for my day to day tracking.
Key Ingredient of the Digital Strategy Mix
What do you like best about the product?
The invaluable user insights are key. A+
What do you dislike about the product?
The agnostic approach to website changes.
What problems is the product solving and how is that benefiting you?
Fresh Marketer provides great insight into how users are actually using sites. Instead of using industry trends from other sources, I can speak directly to my clients' users on their website(s).
Recommendations to others considering the product:
Learn how to use it to make certain that you are making the most of the features.
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