Freshdesk
Freshworks Inc.External reviews
3,575 reviews
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A cheaper alternative
What do you like best about the product?
Intergration from Zendesk was easy took around a month overall but was painless. We used tools to migrate our customer service emails.
What do you dislike about the product?
It does have leff features compared to Zendesk but they can be added via the app store built in.
What problems is the product solving and how is that benefiting you?
Cost was the main concern we had used Zendesk previously and were spending around 20% more than I would have liked which is why we moved.
Freshdesk is a cost effective solution
What do you like best about the product?
Freshdesk is easy to implement, allows for streamlined inegration and is userfriendly.
What do you dislike about the product?
The SLA's can not be admended to suit the business.
What problems is the product solving and how is that benefiting you?
Allows for effective communication across the business.
Structure equal effeciency
What do you like best about the product?
Easy, customizable and fun to work with!
What do you dislike about the product?
Nothing for now! I have been working with Freshdesk for about a year
What problems is the product solving and how is that benefiting you?
First, it allows me to better prioritize incoming requests from my internal clients — our floor employees. It also helps manage their expectations more effectively by providing visibility into the status of their requests. But most importantly, Freshdesk creates a real sense of control and ownership over the process, both for me and for the team. Our players feel heard, supported, and reassured that their needs are being taken care of.
Great Value for an affordable price
What do you like best about the product?
Freddy AI, the reporting tools, ticket automation, and the overall UI and customization of it. It was very easy to set up, and integrated well with Intune and AD. Their customer support is easy to deal with as well. We use this software all day every day in our company.
What do you dislike about the product?
If I had to choose something, some of the default ticket fields are something we do not use, so more customization with that
What problems is the product solving and how is that benefiting you?
We currently have no issues at this time
Great UI & UX
What do you like best about the product?
Data analysis & SLA & C-sat showing in the dashboard
What do you dislike about the product?
there is nothing as such, everything seems to be ok to use
What problems is the product solving and how is that benefiting you?
agents are able to respond queries based on the Knowledge base & templetes
Easy to use and setup and very affordable. Great customer service.
What do you like best about the product?
Very user-friendly, customer service oriented and very quick responses when we had any issue.
What do you dislike about the product?
does not integrate with intercom over all not much else bad.
What problems is the product solving and how is that benefiting you?
no emails fall through the cracks.
Simplify Customer Service
What do you like best about the product?
The reporting software is fairly accurate with minimal delay.
What do you dislike about the product?
The macros and shortcuts can be a bit difficult to use. I often end up hitting a shortcut key by accident, which is frustrating—especially when I’m focused and locked in on tickets.
What problems is the product solving and how is that benefiting you?
Reports for each of our agents and our overall team reports are easier to access.
Support effectiveness with less costs
What do you like best about the product?
Cost is the major factor, but the easy to use interface must be mentioned as well.
What do you dislike about the product?
I think that the KB section must have some improvements in terms of UI.
What problems is the product solving and how is that benefiting you?
Operational costs when providing support to customers.
Very user friendly
What do you like best about the product?
Easy to get an information and integreated with many other softwares.
What do you dislike about the product?
Somtimes the call record is missing, other than that everything is fine.
What problems is the product solving and how is that benefiting you?
We are currently using Freshdesk as our CRM, along with Freshcaller and Freshchat. This all-in-one integration makes it easy for us to manage everything in one place. The platform provides accurate data and is very user-friendly.
Freshdesk - Review
What do you like best about the product?
1. Ease of use
2. Easy to set up and implement
3. 24/7 customer support and constant support from the account management team
4. I use it almost regularly like 5 days a week
5. It has almost all features and has omnichannel coverage across multiple platforms
6. Integrates easily with my current tech stack
2. Easy to set up and implement
3. 24/7 customer support and constant support from the account management team
4. I use it almost regularly like 5 days a week
5. It has almost all features and has omnichannel coverage across multiple platforms
6. Integrates easily with my current tech stack
What do you dislike about the product?
1. High Pricing
2. AI is not very robust
2. AI is not very robust
What problems is the product solving and how is that benefiting you?
We use it for the customer support team
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