Freshdesk
Freshworks Inc.External reviews
3,448 reviews
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External reviews are not included in the AWS star rating for the product.
Delighted Experience
What do you like best about the product?
The best part I liked is the quick response which we get when we call at freshdesk support.
What do you dislike about the product?
When there is any change in UI then freshdesk should inform the change to his customer prior launching it
What problems is the product solving and how is that benefiting you?
We are solving our customer emails through freshdesk
Accountability in a can
What do you like best about the product?
My employees are now accountable and their performance is measured and reportable.
What do you dislike about the product?
I would like more customisation of the main interface
What problems is the product solving and how is that benefiting you?
Accountability
Customer satisfaction
Preservation of knowldge
Customer satisfaction
Preservation of knowldge
Recommendations to others considering the product:
Start a trail and have a crack. Youll love it
very intuitive portal
What do you like best about the product?
because it is very functional for my end users
What do you dislike about the product?
I think that at least they could put the SLAs in a trial version to see what improvements will be made at least for a limited time
What problems is the product solving and how is that benefiting you?
My best managed tickets and my agents with each activity
Great customer service, thoughtful about updates
What do you like best about the product?
After rolling out a new interface, freshdesk still kept the option to return to the old system. This was an awesome way to try out the new platform and get familiar with the layout while still getting to return to the comfort of the old system while a few of the bugs were worked out. The help team was proactive about addressing any concerns and reached out directly to let me know when certain features became available again.
What do you dislike about the product?
While it can be challenging getting used to a new platform, I really haven't found much to dislike about it.
What problems is the product solving and how is that benefiting you?
Tracking customer interactions, great interface for tracking phone calls, ability to generate reports to gain insight about customer activity.
Very quick support
What do you like best about the product?
That the problem I had was solved litterly the next morning.
What do you dislike about the product?
Can't think of anything that I disliked about the support I had.
What problems is the product solving and how is that benefiting you?
orders and payments.
My thank-you review
What do you like best about the product?
Freshdesk is a great ticket manager website. It is easy to setup, has a user-friendly interface, and an amazing support team.
What do you dislike about the product?
I have to double-login every time I want to access Freshdesk. If it detects that I'm already logged-in, why bother asking for user and password? Some texts haven't been translated to my native language, Portuguese.
What problems is the product solving and how is that benefiting you?
IT related problems AND tasks. The benefits are tracking what we've done and what have to be done, or whats pending on third-party companies.
Complete platform, offers comprehensive feature set
What do you like best about the product?
The platform offers what you would need in order to run a company's support portal at a relatively inexpensive price point.
What do you dislike about the product?
Administrators should have more control and flexibility over some specific features in the portal who seem to only have been built at a basic level. Some of these customer requests in the support forum have been roadmap items for several years.
What problems is the product solving and how is that benefiting you?
Providing a support portal to customers which they can refer to as a Knowledge Base and ask for help.
Very straight forward
What do you like best about the product?
The new Ui is very good and ticket are easy to manageCustomer Portal is very nice and easy to use.
What do you dislike about the product?
Could have more costomization on Dashboard page
What problems is the product solving and how is that benefiting you?
Reconcile tickets and support center calls
template
What do you like best about the product?
SLA settings, the ability to have traceability of the tickets, set up groups ,measure customer satisfaction, really like to speed of assistance from the team
What do you dislike about the product?
can't comment on dislikes as only just started with the system,
What problems is the product solving and how is that benefiting you?
understand the teams full activities which provides full visibility for measurement of internal workload and ultimately improving customer satisfaction with responsiveness
FreshDesk
What do you like best about the product?
Features been added, updates up today ............................................
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What do you dislike about the product?
takes more than 24 hrs to reply with a resolution or help
What problems is the product solving and how is that benefiting you?
Tracking tickets more easily
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