Freshdesk
Freshworks Inc.External reviews
3,515 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gift Card
What do you like best about the product?
What do I like best is the FAQ analytics.
What do you dislike about the product?
What do I dislike is the Pricing of Freshdesk.
What problems is the product solving and how is that benefiting you?
Customer support.
Works well and looks great!
What do you like best about the product?
The new user interface is beautiful definitely well designed with perfect accent colours.
What do you dislike about the product?
Quite costly for a ticketing system, however, the features that come with that cost is quite nice.
What problems is the product solving and how is that benefiting you?
It is mainly for IT support. The dashboard has been very beneficial to provide the best support we can for others.
Recommendations to others considering the product:
UI looks beautiful but the ease of use of gone down. I had to provide one-on-one training to help individuals get to learn how to use the new UI.
Simply Awesome
What do you like best about the product?
Ease of options available in freshdesk for agent to facilitate requester.
What do you dislike about the product?
Unavailability of whatsapp integration. Facebook integration is also limited.
What problems is the product solving and how is that benefiting you?
We are achieving One call resolution by implementation of Freshdesk.
nice and friendly interface, easy to use
What do you like best about the product?
fast to get used to, solutions section,
What do you dislike about the product?
can't add an agent on a break, affects the SLA
What problems is the product solving and how is that benefiting you?
IT support handing requests.
Benefits - decreased cost
Benefits - decreased cost
Easy to Use
What do you like best about the product?
The solution is powerful and almost never has issues. I like the new Mint interface
What do you dislike about the product?
We really would like an on-premise version so we could keep our customer information in house and not in a cloud solution. Is this possible?
What problems is the product solving and how is that benefiting you?
We use this to monitor our help desk and provide internal customer service.
Fresh Desk Review from a daily user
What do you like best about the product?
I like that we can configure it to meet our ever changing needs.
What do you dislike about the product?
That the management can make changes and we don't have to be informed.
What problems is the product solving and how is that benefiting you?
We use it to monitor all of our clients questions and issues. It keeps all of the issues sort-able by client /contact or level of impact. I give our client the chance to rate us as well with little surveys.
Recommendations to others considering the product:
Take the time to test all the features. There is a lot to use and learn.
Advertising Publisher Alert System Ticket Monitoring/Response Management
What do you like best about the product?
While we seem to be using Freshdesk in a way it is not regularly intended, the support team has been very responsive in helping us sort out any issues.
What do you dislike about the product?
Because of the way we are using Freshdesk, there are some growing pains in figuring out these issues and some of the ways we want to do things may not be possible; however, we realize we are trying to use the system for a different purpose than most and have still be successful in getting most of what we are looking for out of it. The dispath'r tool can take a while to get the rules set up and working how you want them.
What problems is the product solving and how is that benefiting you?
We are trying to consolidate or advertising publisher alert system for all of the different alerts that come in for a variety of issues that can occur. Tickets are created via an API or a support email and we review and respond to them accordingly. We are primarily using Freshdesk and an internal tool but were about to set up outside contacts for any vendors who need to be involved in further reviewing tickets. We are using Freshdesk to better manage the review process of these issues and to be able to track performance.
Recommendations to others considering the product:
Don't be afraid to ask questions. They are very responsive and willing to help you figure out what you are trying to do and will be honest if they cannot do something.
Great tool for customer service
What do you like best about the product?
I like the intuitive way the platform is created and the way you can handle your incoming requests. Helps you keep good track of everything and making sure you reply to every single one of your customers.
What do you dislike about the product?
The bugs that can sometimes occur with Freshdesk Mint.
What problems is the product solving and how is that benefiting you?
Sorting out the customer service and making a good system out of it.
Freshdesk is a good work tool for a customer support
What do you like best about the product?
I really like the simplicity of freshdesk.
What do you dislike about the product?
I think the customisation of your freshdesk could be better.
What problems is the product solving and how is that benefiting you?
I handle customer support.
Recommendations to others considering the product:
It's really good.
Very Customer service tool
What do you like best about the product?
Easy to use and configure. the ergonomy is simple and efficient. lot of fields and options can be customized. We are using Freshdesk for IT service desk - it is not an ITSM tool but our need for tool offering good interactions with customer was very urgent and we have been able to have it ready in a matter of days.
Support is already reactive and efficient
Support is already reactive and efficient
What do you dislike about the product?
as IT tool, features are limited but we knew it. I guess for BPO type of work, it must very good
What problems is the product solving and how is that benefiting you?
we improved a lot customers' experience
showing 1,021 - 1,030