Freshdesk
Freshworks Inc.External reviews
3,447 reviews
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It just works
What do you like best about the product?
I like that i can create different views so I can overlook everything that I need to and keep organised. I also like the features available to us, should we need to use them
What do you dislike about the product?
There a a couple of features that need some fine tuning and I’ve found that some useful features have been removed in Freshdesk Mint
What problems is the product solving and how is that benefiting you?
We can keep on top of our customers problems efficiently
The agent helping me with my issues was very helpful.
What do you like best about the product?
I liked that the agent tried everything in her power to help resolve the issue I was having.
What do you dislike about the product?
The issue I was having was not resolved due to admin privileges. I do not currently have.
What problems is the product solving and how is that benefiting you?
I solve mostly tech issues with Freshdesk. I like how I can organize the tickets I receive and the software is easy to use.
Recommendations to others considering the product:
I would recommend using the Mint version of Freshdesk. It is a more clean version and it is just as easy to organize your tickets.
Fresh Desk Ticketing System
What do you like best about the product?
It's very easy to setup and use. Their support is really good and effective. In this competitive market they are providing good service at lesser rate without affecting the quality. Rare!
What do you dislike about the product?
As such I don't have anything in my list which I dislike about freshdesk. I'm quite happy with it.
What problems is the product solving and how is that benefiting you?
We are a software firm dealing with US healthcare so we have put in a request form on our website. Clients have to filling the details about their issues and ticket gets created in freshdesk. It has solve few problems for e,g Tracking of the issue, customer happiness, timely response, everything is documented for others to follow.
Recommendations to others considering the product:
I would definitely recommend freshdesk to my colleagues in other firm for ticketing system.
Great quality and fast support
What do you like best about the product?
Support is great, I used the chat and they respond very fast and give high quality answers to your questions.
What do you dislike about the product?
I've had some technical problems with the platform, like the editor of the portal is very limited, or some apps designed by Freshdesk don't seem to work very well like linked tickets using the tracker.
What problems is the product solving and how is that benefiting you?
IT support and ticket management.
Good support
What do you like best about the product?
The technical support is fast and helpful
What do you dislike about the product?
When i searched in your support webpage i had to create an account appart from the one i had as an agent
What problems is the product solving and how is that benefiting you?
It provides support when someone has a problem, you can do it all in one tool
Top Quality and Speedy Support
What do you like best about the product?
Speed, quality and personal touch spring to mind when I think of Freshdesk
What do you dislike about the product?
we have not been able to implement a specific need for our customers due to product limitations
What problems is the product solving and how is that benefiting you?
Customer Service department
Recommendations to others considering the product:
always improving their product and they care about your individual needs when customising the apps
nice customer support
What do you like best about the product?
i liked customer service of this portal, smooth and fast forward support.
What do you dislike about the product?
every thing is good...but still some feature should be upgrade.
What problems is the product solving and how is that benefiting you?
Customer's complaint
Recommendations to others considering the product:
Yes..Sure!!
Freshdesk makes our workplace more efficient
What do you like best about the product?
Freshdesk has a unique ability to manage all of our support requests on one platform. It makes our team more efficient in being able to assist customers by providing real-time data analysis on our performance.
What do you dislike about the product?
The one downfall is when working with multiple support portals. You have to put in some extra time on the back end to ensure they are set up correctly and that Dispatch'r is accurately assigning product requests to the right teams.
What problems is the product solving and how is that benefiting you?
Support efficiency has improved by being able to see how our team is responding to requests. It also helps with our organization by keeping everything in one place for easy access.
Recommendations to others considering the product:
Don't be afraid to reach out to their support team with any questions - they are extremely helpful!
An issue with the system
What do you like best about the product?
Quick and straight forward advice. Simple to use.
What do you dislike about the product?
Was alittle hard to find the ticket system for help.
What problems is the product solving and how is that benefiting you?
All our quires and questions go via freshdesk, helping us control who to contact in the team.
Freshdesk Review
What do you like best about the product?
The application is easy to use and lets you organize your past tickets in a way that makes them easy to pull up in the future.
What do you dislike about the product?
There have been a few bugs during our switch to Freshdesk Mint. All but one have been resolved.
What problems is the product solving and how is that benefiting you?
Helping our users resolve their issues in a fast and easy manner. The great organization Freshdesk offers and the ability to look back on past issues.
Recommendations to others considering the product:
Use their new Mint interface, it works great.
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