Freshdesk
Freshworks Inc.External reviews
3,554 reviews
from
and
External reviews are not included in the AWS star rating for the product.
We needed a ticket platform with APIs to integrate with our own custom webapplication
What do you like best about the product?
The user interface is very easy and quick to learn to use, even the basic plan is feature rich enough to provide the core support functionalities, Plus, the Freshdesk APIs were available even for the free plan, and complete enough to let our applications register new bugs/incidents automatically without the user having to do anything
What do you dislike about the product?
We didn't fully try the top plans, so we're not able to make comparisons, but so far there are no issues to complain about
What problems is the product solving and how is that benefiting you?
Before Freshdesk, our end users had to write an email whenever an application error occurred, now the app itself creates incident tickets automatically, sparing us from having to go through long email conversations.
Now the customers are also able to see the status and progression of their reports directly onine and discuss further details in conversation inside the ticket
Now the customers are also able to see the status and progression of their reports directly onine and discuss further details in conversation inside the ticket
Great open and agile support system
What do you like best about the product?
It takes 10 min. to introduce for 1 level supporters
What do you dislike about the product?
Agents are to divided - need to work in teams.
What problems is the product solving and how is that benefiting you?
Support in large non-profit festival in denmark, with 60.000 guests and 14.000 volunteers.
Has been good
What do you like best about the product?
The response time is super-fast and so is resolution time.
What do you dislike about the product?
Nothing that comes to mind as of now....
What problems is the product solving and how is that benefiting you?
-Measuring the quantum of work
- Accountability
- Accountability
Good enough
What do you like best about the product?
Freshdesk does its job very well, we can reply to tickets and chats.
What do you dislike about the product?
- It's difficult to work with reports
- Merging tickets was not working well in the previous interface, in the new interface it is confusing because I cannot see tickets from the user in the list
- It's also difficult to work with articles. Sometimes it doesn't save the changes, we cannot track the version history and it would be great to have an ability to change the visual version of the article without using a code.
- Merging tickets was not working well in the previous interface, in the new interface it is confusing because I cannot see tickets from the user in the list
- It's also difficult to work with articles. Sometimes it doesn't save the changes, we cannot track the version history and it would be great to have an ability to change the visual version of the article without using a code.
What problems is the product solving and how is that benefiting you?
Resolving tickets and chats
Writing articles
Writing articles
Freshdesk
What do you like best about the product?
It gives me a very clear view about which tickets need to be answered first etc.
What do you dislike about the product?
It seems like my colleagues working in other countries don't see the same tickets that needs to be resolved first. We don't know how we can be sure that everyone sees the same when working in freshdesk
What problems is the product solving and how is that benefiting you?
It helps us helping our customers.
usable
What do you like best about the product?
I'd like to say that , and give feedback, customer specific groups
What do you dislike about the product?
time roports not in excel format, just CSV
What problems is the product solving and how is that benefiting you?
IT issues
Prompt and True customer service
What do you like best about the product?
Immediate replies
Good knowledge
Truthfulness of lacking features
Good knowledge
Truthfulness of lacking features
What do you dislike about the product?
Just one I could say, the app I was looking for isn't available in the new version.
I have to access it through the old version.
I have to access it through the old version.
What problems is the product solving and how is that benefiting you?
I am looking for a customer support software which can integrate with my CRM. I found it to be a good alternative.
Great for managing your company's online support needs
What do you like best about the product?
Great customizable support platform to host on a subdomain.
What do you dislike about the product?
Can get costly depending on how many support employees you employ.
What problems is the product solving and how is that benefiting you?
Great way to manage inbound support requests and distribute to the correct staff internally.
Good service
What do you like best about the product?
Prompt response and problem solving. Very good customer service. Pleasant and helpful representatives.
What do you dislike about the product?
new to this service so nothing to be disliked thus far.
What problems is the product solving and how is that benefiting you?
Customer Support
Freshdesk review
What do you like best about the product?
Freshdesk is very easy to use, intuitive, and efficient
What do you dislike about the product?
I think a few more customization options could be helpful.
What problems is the product solving and how is that benefiting you?
It's an easy to use and easy to implement help desk solution
Recommendations to others considering the product:
don't overlook this product
showing 1,101 - 1,110