Freshdesk
Freshworks Inc.External reviews
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Freshdesk Review
What do you like best about the product?
The application is easy to use and lets you organize your past tickets in a way that makes them easy to pull up in the future.
What do you dislike about the product?
There have been a few bugs during our switch to Freshdesk Mint. All but one have been resolved.
What problems is the product solving and how is that benefiting you?
Helping our users resolve their issues in a fast and easy manner. The great organization Freshdesk offers and the ability to look back on past issues.
Recommendations to others considering the product:
Use their new Mint interface, it works great.
Good service, very good price
What do you like best about the product?
Its easy to use, its cheap and have a lot of services (chat, email, etc)
What do you dislike about the product?
I cant answer all my tickets easy, only with API
What problems is the product solving and how is that benefiting you?
We use freshdesk for Help desk of about 3000 tickets per week and we are totally satisfied
Recommendations to others considering the product:
Do not use simple email
Very Good
What do you like best about the product?
Simplicity, communication integration, new version has a stronger, more intuitive user experience.
What do you dislike about the product?
new version lacks features of old version. Need filterability of companies/users
What problems is the product solving and how is that benefiting you?
Client SLA management, Call Centre transparency, Client Communication
Great.
What do you like best about the product?
Ease of use. Free tier. Prompt support. Active enhancements.
What do you dislike about the product?
Nothing. The rest of these characters are to fill up space.
What problems is the product solving and how is that benefiting you?
Organising my support in a logical way.
My clients know what is happening with a ticket. And I know what I still have to do.
My clients know what is happening with a ticket. And I know what I still have to do.
Recommendations to others considering the product:
Definitely try it. Then decide.
Excellent support
What do you like best about the product?
The Swift response from the team, action taken promptly.
What do you dislike about the product?
Nothing so far. its been comfortable and ease to work with.
What problems is the product solving and how is that benefiting you?
Related to fresdesk calling.
Excellent service
What do you like best about the product?
Price, updated interface and easy management.
It meets customer's expectations
It meets customer's expectations
What do you dislike about the product?
Nothing actually but price should be less a little bit.
What problems is the product solving and how is that benefiting you?
IT problems and incidents, better tracking of incidents.
Recommendations to others considering the product:
Need to try it as really it's helpful tool and essential.
Great look, great price, great support.
What do you like best about the product?
Clean, easy to use interface makes it straight forward to configure and start using straight away.
What do you dislike about the product?
Occasionally the simplicity of the interface makes it harder to configure some specific options - but only now and then.
What problems is the product solving and how is that benefiting you?
We've been struggling with efficiency and visibility of outstanding tickets with our current solution. Freshdesk will help us to speed up the processing of tickets and highlight those tickets that need actioning as a priority.
Good experience for a first CRM
What do you like best about the product?
Easy to follow the customers, quick access to all the infos
What do you dislike about the product?
Not so easy at first to understand the basic features
What problems is the product solving and how is that benefiting you?
Very efficient to manage the conversation and pre-written answers
The friendly helpdesk
What do you like best about the product?
It is to use. Very friendly to your clients to use the solution as well, with clear well defined work flows and easy to use FAQs. Having a self learning portal on the solution has also really reduced the number of tickets raised for agent attention, which frees up a lot of time to actually work as opposed to follow up on closing out tickets.
What do you dislike about the product?
Populating the knowledge base takes a while due to the minimum number of articles required.
What problems is the product solving and how is that benefiting you?
Answering employee queries and FAQS for a lean HR Department with a lot of employees
Good product & best customer support
What do you like best about the product?
Product is stable and hardly ever faced problem. For configuration point of view, when we need support, FreshDesk team is always supportive & respond accurately to the request raised, Best part is special attention of representative with timely responses.
Keep doing the best, Just loving it :)
Keep doing the best, Just loving it :)
What do you dislike about the product?
We can't say its dislike, however when you are not handy with admin configurations on regular basis, then you would need to take help from the freshdesk support, which in result is awesome.
What problems is the product solving and how is that benefiting you?
An automated system to create tickets for our customers, which in the end are measurable in all ways, total count, SLAs, feedback surveys, reportings, etc.
Recommendations to others considering the product:
Quickest way to start business with FreshDesk, easy setup & user friendly.
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