Freshdesk
Freshworks Inc.External reviews
3,446 reviews
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Excellent product
What do you like best about the product?
The interface is simple and intuitive. Customer service is exceptional.
What do you dislike about the product?
Some small bugs here and there that are fast resolved after reporting.
What problems is the product solving and how is that benefiting you?
The complexity of customer service. It makes it easy for our team to communicate all issues.
Great ticketing platform
What do you like best about the product?
simplicity, personalization, app
it is a complete platform but it is easy to use and integrate
the app is great but also web interface is very efficient
it is a complete platform but it is easy to use and integrate
the app is great but also web interface is very efficient
What do you dislike about the product?
price...a little bit too much for small businesses...anyway free version is great
a little bit rigid roles organization and notifications
customers contacts database should integrate with other addressbook services
a little bit rigid roles organization and notifications
customers contacts database should integrate with other addressbook services
What problems is the product solving and how is that benefiting you?
Customer care...basic support requests
Recommendations to others considering the product:
Maybe one of the best tt platform outthere
Fantastic way to track customer interactions and tasks
What do you like best about the product?
Other coworkers in my team can access emails from customer so customer gets much faster response. You do not need to rely on the customer hitting "reply all". I love the corresponding phone app that works seamlessly.
What do you dislike about the product?
I honestly have not found any issues yet.
What problems is the product solving and how is that benefiting you?
Better customer interaction within my sales team. We have have open access to customer tickets and can see previous interactions.
Good support, easy to set up
What do you like best about the product?
User interface is good, support helped out well!
What do you dislike about the product?
Had some forwarding issues, but solved them
What problems is the product solving and how is that benefiting you?
Ticketing.
Great email management software
What do you like best about the product?
The support you receive from Freshworks. Responses are almost immediate and they are always willing to go the extra mile to make sure you understand and are ok.
What do you dislike about the product?
The launch of Mint was made with bugs that are taking a long time to fix.
What problems is the product solving and how is that benefiting you?
Improve customer satisfaction and relations
Improve collaboration between departments
Improve collaboration between departments
Recommendations to others considering the product:
The support is great and they help with the implementation of the software. The reporting functions are useful and it appears that it can be used across numerous industries.
Excellent support
What do you like best about the product?
Very helpful and friendly support, was helped quite quickly with each question.
What do you dislike about the product?
I don't have much bad to say about the support, though the API could have been explained a bit better on the website itself.
What problems is the product solving and how is that benefiting you?
We needed to change the requester of a ticket without us doing anything.
Its Friendly user UI & it is Tech enabled CRM
What do you like best about the product?
UI & the way it is designed
API tech-enabled report session
API tech-enabled report session
What do you dislike about the product?
Reports session always will be mail, unable to extract directly from UI
What problems is the product solving and how is that benefiting you?
Hotels Service Support on Room Nights & guest / Client reqeust
Recommendations to others considering the product:
Need to have option Linking to Cloud-based Call support
Need have a friendly Reports part, where it is complicated & need to wait until the report we get the mail.
but that also not up to the mark, can't download directly.
Need have a friendly Reports part, where it is complicated & need to wait until the report we get the mail.
but that also not up to the mark, can't download directly.
Freshdesk user
What do you like best about the product?
Easy to navigate and assign tickets to customers.
What do you dislike about the product?
I do not like how they order the emails in the platform.
What problems is the product solving and how is that benefiting you?
Easy to keep track of customer
Recommendations to others considering the product:
Use all the features it offers.
Simple, Easy, Powerful
What do you like best about the product?
I like the intuitive user interface which allows for fast navigation, leading to faster customer response times.
What do you dislike about the product?
The reports are not customisable enough.
What problems is the product solving and how is that benefiting you?
Customer service prioritisation, Live chat help desk functionality.
Efficient service and great ticket tracking
What do you like best about the product?
Freshdesk organizes tickets and resolutions in a way that is easy to keep our customers up to date on how we are resolving their concerns. The customer gets notified in an email of a change to their ticket.
What do you dislike about the product?
It is a little difficult to organize and see common questions and issues that come across. If you have multiple support people looking at all the tickets, you might not catch common requests/issues.
What problems is the product solving and how is that benefiting you?
We are a software as a service company, so customers are emailing in with functionality, documentation, and glitches that might be going on. We are keeping track of those with solutions and trying to improve our product and get our help documentation to a point where customers can self-help if they prefer to do it that way. Freshdesk has a way to categorize tickets and to see how many of a type you are getting. We have used this to train our staff to better support as customer requests and questions come in.
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