Freshdesk
Freshworks Inc.External reviews
3,554 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Get up and running quick with Freshdesk
What do you like best about the product?
Ease of use combined with great features
What do you dislike about the product?
The software requires a separate phone service (freshcaller)
What problems is the product solving and how is that benefiting you?
It has transformed our service desk providing a very efficient means for tracking and resolving solutions
It saves time which saves money for our company and provides a professional consistent, positive experience for our customers
It saves time which saves money for our company and provides a professional consistent, positive experience for our customers
Recommendations to others considering the product:
Please be patient with the new Mint experience. While there are some bugs, it is extremely easy to switch back and forth from the old and new versions so when I run into an issue I just switch to the old version.
Great tool for managing helpdesk tickets
What do you like best about the product?
Freshdesk is very easy to use and provides a good level of control to the user. The look and feel is very responsive and modern.
What do you dislike about the product?
Sometimes, when resizing the screen, the text fields in the tickets do not resize.
What problems is the product solving and how is that benefiting you?
Enables us to keep track of customer issues and portal to communicate with customers.
Recommendations to others considering the product:
Its simple and easy to use whilst looking very modern and providing you with the necessary controls to manage the support desk.
Customer Center Portal
What do you like best about the product?
Easy configuration and setup.
Support team is professional and available
Support team is professional and available
What do you dislike about the product?
Lack of flexibility in the manner of GUI customizations
What problems is the product solving and how is that benefiting you?
Our new customer center portal was deployed in a short time
Head of customer support
What do you like best about the product?
Easy and flexible. The app store & the new features rolled up regularly.
A good follow up by the CS team.
A good follow up by the CS team.
What do you dislike about the product?
The lack of analytics & advanced filters.
The poor search tool.
The poor search tool.
What problems is the product solving and how is that benefiting you?
Customer support. Handle & follow efficiently incoming requests.
They solve my problems
What do you like best about the product?
I love the mobile apps, allow me to attend my client request immediately.
What do you dislike about the product?
This is specifically for Zoho, too many products that can be integrated.
What problems is the product solving and how is that benefiting you?
Software support for my app.
My helpdesk experience with freshdesk
What do you like best about the product?
the overall system is wonderful, I like the seamless integration with e-mail and it is collecting users ID to the directory from their first ticket, the issue tracking was never easier and it helps us decreasing the time of closing items. also, I am talking less to my agents now, with help of notes and attachment it could never be easier.
What do you dislike about the product?
because I don't have the full versions, I wished I could have it materials request, but I learned it is available in the full version
What problems is the product solving and how is that benefiting you?
Currently, IT support is being taken care of
My experience of freshdesk
What do you like best about the product?
Simple,fast,cheap,good customer service.
What do you dislike about the product?
The login issue was the only thing i was having trouble with. Now i am good.We will see!
What problems is the product solving and how is that benefiting you?
I got no problems so far.The only thing i disliked was the login issue which was quickly fixed.The benefits were the easy communication between the clients and the headquarters.Really good and helpful!
Very good Helpdesk solution
What do you like best about the product?
I like freshdesk’s clean UI, and it’s great admin management. Overall it's quite a great product that does it's job well. Also it provides a lot for free which is very nice.
What do you dislike about the product?
I wish the mobile Apps offered more, it seems like to do many functions one must use the desktop app.
What problems is the product solving and how is that benefiting you?
It makes answering support questions a 100 times easier than email.
Great tool and great team
What do you like best about the product?
I really like the way it’s so easy to configure the tool. Intuitive and clear usage. The support team is very reactive ans supportive when contacted by chat or mail.
What do you dislike about the product?
Although the Mint UI is nicer Andy more modern, there are still gaps between the old and new and have an impact act on the agent view and usage. Also, dashboards are not customisable which is something competitors offer.
What problems is the product solving and how is that benefiting you?
Switching to freshdesk helped us force ourselves to rethink how we work and making sure to apply the right way of working.
This change is huge but Freshdesk helps us in the process.
This change is huge but Freshdesk helps us in the process.
Got the answer I needed quickly
What do you like best about the product?
The person I spoke to was well-versed on the issue I was experiencing and could give me the options available to solve the issue
What do you dislike about the product?
Nothing note worthy, but I would have preferred some options to customise how Freshdesk handles threading
What problems is the product solving and how is that benefiting you?
helping internal customers
showing 1,241 - 1,250