Freshdesk
Freshworks Inc.External reviews
3,575 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Freshwork Tool Rating and Review
What do you like best about the product?
It is a very user friendly tool and mostly used as an ticketing system in our line of business.
What do you dislike about the product?
Would love to have an additional visibility on reopen tickets to be showned as seperate ticket with the parent ticket added in the child ticket.
What problems is the product solving and how is that benefiting you?
Easy way of communicating with the customers and having a shared inbox we can have more visibility over what is pending and what is being stuck for so long.
Frershdesk has changed our customer service
What do you like best about the product?
Freshdesk has greatly reduced our response time in customer service and also increased our customer satisfaction.
What do you dislike about the product?
Too much different features and too little time to get them all working (not necessarily a bad thing :))
What problems is the product solving and how is that benefiting you?
Freshdesk has greatly reduced our response time in customer service and also increased our customer satisfaction. With the reporting and analytics we've been able to see the biggest reasons for customer contacts and focus on the correct issues.
love the ease of communication for our team
What do you like best about the product?
being able to have internal conversations linked to the ticket along with external communication.
What do you dislike about the product?
so far, I have no dislikes of freshdesk. everything has been positive.
What problems is the product solving and how is that benefiting you?
solving lack of communication and tracking. The ticket system has streamlined out communication in assisting customers. The data and tracking has helped us set goals and improve processes by helping us find focal points for improvement.
"Practicality, robust and effective", these words summarize the entire freshdesk.
What do you like best about the product?
Ease of interacting with customers.
What do you dislike about the product?
Documentation for integration with Python.
What problems is the product solving and how is that benefiting you?
Service with the entire team, service with the clients
Freshdesk automation boosted our referral Leads by 33% and Revenue by 25%
What do you like best about the product?
Freshdesk's automation workflows have been a game-changer for our referral generation process. By setting up a tailored workflow, we've streamlined our operations, leading to a 33% boost in referral lead generation and a 25% increase in revenue from referrals. The platform's intuitive design made it easy to customize workflows to our specific needs, automating repetitive tasks and ensuring timely follow-ups. This efficiency has not only saved us time but also enhanced our team's productivity. Freshdesk's robust automation capabilities have significantly contributed to our business growth.
What do you dislike about the product?
While Freshdesk's automation workflows have significantly enhanced our referral generation process, the dashboarding and reporting features could benefit from more advanced customization options and real-time data visualization to better monitor and analyze performance metrics.
What problems is the product solving and how is that benefiting you?
Freshdesk has streamlined our referral process, boosting lead generation by 33% and referral revenue by 25%. Its automation of repetitive tasks has enhanced our team's productivity, allowing us to focus on strategic initiatives.
Super Useful Tool
What do you like best about the product?
The important one is automation and saved responses. It saves up time and manpower so the right people can work on the more important tickets instead of blank or spam mails from the customers. This has made us improve our customer satisfaction level and we are also able to track the satisfaction level through surveys. The reporting is super easy on freshdesk, you can compare a large data in very short time because all the options are available in one place. The security is also amazing on if we keep the freshdesk ideal for 30 minutes, it logs you out which ensures safety of data.
What do you dislike about the product?
The time it takes to load the bulk files, and the pre-filled date of the report while exporting as 7 days.
What problems is the product solving and how is that benefiting you?
Freshdesk is helping solve the customer complaint management, which is an extremely important aspect of the company where their customers are completely satisfied and they are not being ignored. The cost that freshdesk is providing is really nice and competitive, the price is completely justified when it comes to features.
Freshdesk making tasks easier
What do you like best about the product?
Queue setup and filtering options, reporting is made easy
What do you dislike about the product?
Delays in ticket assignment. sometimes have to double back with checking who grabbed a ticket
What problems is the product solving and how is that benefiting you?
Service management and ticketing system
In the customer service teams resolve inquiries quickly and easily without any hassel .
What do you like best about the product?
we are feeling good to work with freshdesk and manage our employee works.
What do you dislike about the product?
Nothing to say anything all are good as of now
What problems is the product solving and how is that benefiting you?
its helps to track created Ticket date and last conversation on the basis of that we can set our target how can we resolve customer query As soon as possible .
A new world for email management
What do you like best about the product?
What I like the most about FreshDesk is the proficiency it has brought into solving tickets that we get from customers on a daily basis, not only this, now we are able to analyze our performance as individuals, and as a team as well, besides that, the structured way of answering tickets is a big relief.
What do you dislike about the product?
Nothing really, FreshDesk is an absolute hit.
What problems is the product solving and how is that benefiting you?
FreshDesk helps me to manage my tickets, keep a more organized tap on the tickets, and then analyzing the performance of me and my team in the most convenient way I have ever experienced.
Freshdesk is very helpful and problem solving
What do you like best about the product?
Freshdesk is very smooth to work with for day to day reveiw of our customer supports tickets and the freature is very easy to access
What do you dislike about the product?
There is not a single gap in fresh desk its all perfect
What problems is the product solving and how is that benefiting you?
It's very convinent to work on fresh desk for the reveiw of customer support tickets of our organisation as an risk officer
showing 121 - 130