Freshdesk
Freshworks Inc.External reviews
3,426 reviews
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External reviews are not included in the AWS star rating for the product.
Great cost-effective product
What do you like best about the product?
It is price competitive and loaded with features.
What do you dislike about the product?
The UI isn't great, but trying ou the beta version of Mint, this will change! Great update.
What problems is the product solving and how is that benefiting you?
Needed chat support for a client and it worked effectively.
HIghly recommended
What do you like best about the product?
The ability to have control of my service desk with information.
What do you dislike about the product?
It's not that easy to customize its categories and actions.
What problems is the product solving and how is that benefiting you?
Customer Service and task management. I've achieved control of where the problems are.
Reliable and Flexible Support Desk tool
What do you like best about the product?
Quick, responsive interface, flexible. Knowledge Base function
What do you dislike about the product?
Not a lot, some competitors interfaces look a bit slicker, but that's not the be all and end all of a support tool
What problems is the product solving and how is that benefiting you?
Internal and customer support in one tool, reporting and intergration with other business tools
Very pleased with experience
What do you like best about the product?
The way in which everything is logged in front of you and allows you to refer to older emails easily.
What do you dislike about the product?
There are still some issues with smoothness I have noticed freezes from time to time.
What problems is the product solving and how is that benefiting you?
It allows us to log everything we do when it comes to support, gives us more transparency as a company which other companies who want to deal with us would find attractive.
Recommendations to others considering the product:
Support are very helpful and it is a perfect support desk solution
Very cool features
What do you like best about the product?
The ability to requeue tickets from any queueⁿⁿ9||ê
What do you dislike about the product?
The ability to lock a ticket Someone else is working on a ticket.
What problems is the product solving and how is that benefiting you?
We are solving the problems of not forgetting items for our clients when on the phone. Retimeing tickets.
A perfect ticketing system, with really neat workflows
What do you like best about the product?
I like the fact that freshdesk is minimal, it's elegant user interfaces, and simple easy to understand settings management.
What do you dislike about the product?
I think freshdesk mobile apps could be a valuable tool for customers to check on their existing tickets
What problems is the product solving and how is that benefiting you?
Our support system relies on a manual log book, and this creates a lot of chaos. missed deadlines, issues not attended to and proper task assignment and team management is lacking. Freshdesk is the answer to this.
Great product, highly customization.
What do you like best about the product?
I like the Free Tier option to check out the product
What do you dislike about the product?
Dashboard should have nicer charts and visualizations
What problems is the product solving and how is that benefiting you?
We converted 4 different help desk parts of our organization into 1 centralized place: Freshdesk.
Works very well for our needs
What do you like best about the product?
A complete solution at the lower prices. Opportunities with other product offerings like their CRM.
What do you dislike about the product?
At this time there is not much to dislike. We evaluated 12 products and performed detailed review and research on the final 3 including long-term trials before making a decision.
What problems is the product solving and how is that benefiting you?
We are managing product support and product requests.
Recommendations to others considering the product:
Do a proper evaluation. Look at features you need and get the most value for the least cost. Too often ticketing systems save great features at a higher per seat cost. If you jump 30 per user; you can start at a couple grand and end up spending 10 times as much for features you really do not need.
Good and better Experience
What do you like best about the product?
Freskdesk Support - fast and prompt response
Ticketing system - Customer satisfaction survey, SLA reports,
Ticketing system - Customer satisfaction survey, SLA reports,
What do you dislike about the product?
Different plan and prizes, felt like should provide more features for Blossom Plan
What problems is the product solving and how is that benefiting you?
Network, email, and domain issues.
Benefits realized: Easier to use, many features, good technical support
Benefits realized: Easier to use, many features, good technical support
Recommendations to others considering the product:
- Better features than other ticketing systems
- Have many features that others can use for ticketing management
- Easier to track technical support people's performance via customer satisfaction survey
- Have many features that others can use for ticketing management
- Easier to track technical support people's performance via customer satisfaction survey
Best ever found for customer support tool
What do you like best about the product?
It has a lot of tools to make the things easier for customers and the customer support team. Best tools are dispatcher and observer which really useful.
What do you dislike about the product?
Nothing such. However, the trial period can be at least 45 days for the new startups
What problems is the product solving and how is that benefiting you?
We resolve almost everything issues of the customer. Especially for Email support and SMS communication for each step we take to resolve the customer. Also best for assisting and collecting social media cases
Recommendations to others considering the product:
It provides real-time reports and you can easily assign the tickets to concerned department automatically depending on the issue tagged. Also if you run a customer support team, u don't need to spend time for assigning and getting a notification on each resolution as it does everything automatically.
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