Freshdesk
Freshworks Inc.External reviews
3,442 reviews
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External reviews are not included in the AWS star rating for the product.
A perfect ticketing system, with really neat workflows
What do you like best about the product?
I like the fact that freshdesk is minimal, it's elegant user interfaces, and simple easy to understand settings management.
What do you dislike about the product?
I think freshdesk mobile apps could be a valuable tool for customers to check on their existing tickets
What problems is the product solving and how is that benefiting you?
Our support system relies on a manual log book, and this creates a lot of chaos. missed deadlines, issues not attended to and proper task assignment and team management is lacking. Freshdesk is the answer to this.
Great product, highly customization.
What do you like best about the product?
I like the Free Tier option to check out the product
What do you dislike about the product?
Dashboard should have nicer charts and visualizations
What problems is the product solving and how is that benefiting you?
We converted 4 different help desk parts of our organization into 1 centralized place: Freshdesk.
Works very well for our needs
What do you like best about the product?
A complete solution at the lower prices. Opportunities with other product offerings like their CRM.
What do you dislike about the product?
At this time there is not much to dislike. We evaluated 12 products and performed detailed review and research on the final 3 including long-term trials before making a decision.
What problems is the product solving and how is that benefiting you?
We are managing product support and product requests.
Recommendations to others considering the product:
Do a proper evaluation. Look at features you need and get the most value for the least cost. Too often ticketing systems save great features at a higher per seat cost. If you jump 30 per user; you can start at a couple grand and end up spending 10 times as much for features you really do not need.
Good and better Experience
What do you like best about the product?
Freskdesk Support - fast and prompt response
Ticketing system - Customer satisfaction survey, SLA reports,
Ticketing system - Customer satisfaction survey, SLA reports,
What do you dislike about the product?
Different plan and prizes, felt like should provide more features for Blossom Plan
What problems is the product solving and how is that benefiting you?
Network, email, and domain issues.
Benefits realized: Easier to use, many features, good technical support
Benefits realized: Easier to use, many features, good technical support
Recommendations to others considering the product:
- Better features than other ticketing systems
- Have many features that others can use for ticketing management
- Easier to track technical support people's performance via customer satisfaction survey
- Have many features that others can use for ticketing management
- Easier to track technical support people's performance via customer satisfaction survey
Best ever found for customer support tool
What do you like best about the product?
It has a lot of tools to make the things easier for customers and the customer support team. Best tools are dispatcher and observer which really useful.
What do you dislike about the product?
Nothing such. However, the trial period can be at least 45 days for the new startups
What problems is the product solving and how is that benefiting you?
We resolve almost everything issues of the customer. Especially for Email support and SMS communication for each step we take to resolve the customer. Also best for assisting and collecting social media cases
Recommendations to others considering the product:
It provides real-time reports and you can easily assign the tickets to concerned department automatically depending on the issue tagged. Also if you run a customer support team, u don't need to spend time for assigning and getting a notification on each resolution as it does everything automatically.
Freshdesk Experience
What do you like best about the product?
Easy set up, good customer support, customization to fit my needs
What do you dislike about the product?
Reports are very basic, no click to call support option.
What problems is the product solving and how is that benefiting you?
I am operating an IT Service Desk. Tracking and attending to requests.
Freshdesk Review
What do you like best about the product?
It arranges all customers inquiries in the best way possible that makes it quick and easy for us to respond to.
What do you dislike about the product?
The system does experience some issues when “closing” tickets out, and ends up leaving us with more open tickets than we should have
What problems is the product solving and how is that benefiting you?
We are resolving all customer inquiries and making sure they are happy with our product and customer service
Freshdesk Support
What do you like best about the product?
The Freshdesk Interface is easy to navigate and use. The online Support chat with Freshdesk is GREAT, it is fast and Representatives are always friendly and kind.
What do you dislike about the product?
The Company and User search functionality could be better.
What problems is the product solving and how is that benefiting you?
Every customer call is logged and tracked by our utilization Freshdesk ticketing. It has helped us not loose track customer questions reported issues that require follow up.
Recommendations to others considering the product:
Freshdesk is easily expandable both in capability and number of users. It is relatively easy to setup and configure ticket templets and automated replies. The reports and exports available help review agent performace over extended periods of time.
Cool!
What do you like best about the product?
Easy administration tasks and configuration.
What do you dislike about the product?
Not much to configure.,.................
What problems is the product solving and how is that benefiting you?
HR Helpdesk
Recommendations to others considering the product:
Easy implementation, simplicity. Easy todo administer for a non tech user.
Freshdesk are an OK guys :)
What do you like best about the product?
Service is mostly useful and operating without any huge issues.
What do you dislike about the product?
Very rarely i'm facing some issues but they are often related to 3rd party software of hardware.
What problems is the product solving and how is that benefiting you?
We are providing our customers with technical and informational support. It's easy to get or create tickets and manage them.
Recommendations to others considering the product:
It is a good ticketing system for support teams. It has quite a lot features to run automation and statistics for your company.
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