Freshdesk
Freshworks Inc.External reviews
3,575 reviews
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External reviews are not included in the AWS star rating for the product.
Freshdesk is very optimal and easy to integrate with our business processes.
What do you like best about the product?
Best part of it can create automation to ease the load of manual processing
What do you dislike about the product?
Dynamic data sets cannot be automated for auto-population. Example, Agents name in dropdown etc.
What problems is the product solving and how is that benefiting you?
Manual processing
Omni channel solution
What do you like best about the product?
Automation and support from Freshwork team is excellent
What do you dislike about the product?
As of now, there is nothing which we dislike but SLs are limited to few existing fields which limited us to create the automation in specific fields only.
What problems is the product solving and how is that benefiting you?
Tracking all the complaints and getting them resolved on timely manner which improves the customer experience
Ease to use
What do you like best about the product?
The ticketing system, is the best in the market, when it consider to followup resolve the tickets, for both internal team as well as for the customer, reporting part is the best.
What do you dislike about the product?
Sometime payment links not works, while the subscription is expirered we have to wait untill the payment is done
What problems is the product solving and how is that benefiting you?
We are analysing the customer complaints, resolving the query and provide customer support
Very Good Dashboard for Ticketing and report managing . Superb for Queue Monitoring
What do you like best about the product?
ease of use for reporting and monitoring. Good and timely Customer support. We regularly use this dashboard so very nice . It is ease for integration.
What do you dislike about the product?
A little complicatied and takes long time ID Creation and Licence allocation. Bulk ID creation and Licence allocation features could be implimented.
What problems is the product solving and how is that benefiting you?
Ease of reporting and Very easy for Queue monitoring. Accurate Report sharing is very Good.
Freshdesk, for everything work.
What do you like best about the product?
Its ease of use. Simple layout and unlimited customisation options.
What do you dislike about the product?
The feature to create sub groups in agent active details
What problems is the product solving and how is that benefiting you?
Freshdesk is helping us to monitor our business queues in real time. We are into a food delivery business.
Best in class ticketing portal
What do you like best about the product?
Ease of use ,AI Freddy usage and analytics
What do you dislike about the product?
Cost can be reduced and call transcription feature do be enhanced
What problems is the product solving and how is that benefiting you?
User emails are converted to tickets and resolved
G2 Review
What do you like best about the product?
It's a great tool for monitoring the tickets and personalizing the reports from the WFM POV. I have been using Freshdesk for the last 6 years.
What do you dislike about the product?
We had latency issues frequently which were highlighted to the FD Support team and resolved.
What problems is the product solving and how is that benefiting you?
We are able to resolve the cx concerns quickly and reports personalising is easier
User friendly Software
What do you like best about the product?
that Coustmization options in Freshdesk software and the support. ease of intigartion , use
What do you dislike about the product?
no such any issue i have oberved in freshdesk
What problems is the product solving and how is that benefiting you?
Coustmer issues
Improved the quality of work which resulted in great customer satisfaction
What do you like best about the product?
Freshdesk improved the quality and quantity of task assisted that helps us further stabilized the relation between our company and our client. It minimize the unassisted tickets and we are able to monitor the productivity of each user within our team.
What do you dislike about the product?
The only downside i experience on Freshdesk is when updating the policy number in the settings, its taking time and sometimes im getting error.
What problems is the product solving and how is that benefiting you?
Reducing and organizing the volume of emails received from different clients. It makes easier for us to tracked requests and queries and we are able to respond to them quickly.
FreshDesk at CASHe (Bhanix Finance and Investment Ltd) for audit purpose.
What do you like best about the product?
I head Internal Audit and Controls at CASHe and customer queries, complaints are a part of our monthly review.
Freshdesk is an excellent CRM tool which helps us to see all the linked communication and that too ticket wise.
Freshdesk is an excellent CRM tool which helps us to see all the linked communication and that too ticket wise.
What do you dislike about the product?
At times I find that teh communication is not sequential.
What problems is the product solving and how is that benefiting you?
All customer queries from multiple channels (email, chat, social media, phone) are consolidated into a single platform makes it easier for us as Auditors to review
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