Freshdesk
Freshworks Inc.External reviews
3,514 reviews
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Freshdesk: A Game-Changer for Omnichannel Support
What do you like best about the product?
Freshdesk is known for being user-friendly, making it accessible for both small teams and large organizations without a steep learning curve. It offers robust automation features, like ticket routing, canned responses, and SLA management, which help streamline tasks and improve team productivity.
Customer Support for is very excelent. I get support at the earliest.
Integration with Freshdesk is a piece of cake, thanks to the API & SDK docs
Implementation of a new instance for a specific use case is straight forward that even a new user can implement thier work flows based on their business use case.
Customer Support for is very excelent. I get support at the earliest.
Integration with Freshdesk is a piece of cake, thanks to the API & SDK docs
Implementation of a new instance for a specific use case is straight forward that even a new user can implement thier work flows based on their business use case.
What do you dislike about the product?
Freshdesk’s mobile app, though functional, may lack certain advanced features or customization options available on the desktop platform, limiting flexibility for teams working on the go.
What problems is the product solving and how is that benefiting you?
Freshdesk stands out as a simple, affordable helpdesk tool that enables organizations of all sizes to strengthen customer relationships and deliver excellent support. One of its key advantages is its accessible pricing. For many small businesses, high costs can be a barrier to exploring advanced support features. Freshdesk, however, offers competitive pricing and flexible plans, making it a feasible solution for organizations looking to enhance their support capabilities without breaking the budget.
freshworks review good experience
What do you like best about the product?
Its interface is very user-friendly and easy to navigate the page.
What do you dislike about the product?
Nothing, really it's all very friendly and clear
What problems is the product solving and how is that benefiting you?
Team work, email management in different mailboxes
Easy UI management, Reduction in overall customer support cost by 30%.
What do you like best about the product?
Cost is worth it. Freshdesh integration with Freshchat and other tools. Automation is possible for various use cases.
What do you dislike about the product?
Slow at times and UI can be better. Delay in messages should be fixed asap.
What problems is the product solving and how is that benefiting you?
All in one customer platform.
We are using it for conversation support in app and it has helped us in reducing company costs
We are using it for conversation support in app and it has helped us in reducing company costs
Productivity and Happy Co-Workers
What do you like best about the product?
User-Friendly Interface: I find the interface to be quite intuitive and easy to navigate, which makes managing customer support tickets a breeze.
What do you dislike about the product?
Customization Limitations: The customization options are there, but they can be pretty limited. Sometimes, I feel like I need to know how to code just to implement more advanced customizations.
What problems is the product solving and how is that benefiting you?
Improved Response Times:
Problem: Slow response times can lead to customer dissatisfaction and a poor service experience.
Benefit: By streamlining workflows and providing tools like canned responses and bulk actions, Freshdesk helps improve response times, ensuring customers receive timely support.
Problem: Slow response times can lead to customer dissatisfaction and a poor service experience.
Benefit: By streamlining workflows and providing tools like canned responses and bulk actions, Freshdesk helps improve response times, ensuring customers receive timely support.
Happy customers as our productivity and efficiency have significantly increased
What do you like best about the product?
easy to use, knowledge base incorporated for easy searching on themes. Automations for recurrent mails. Creation of groups for tickets on subject, ideal for a company like ours with a vast assortment.
What do you dislike about the product?
Translate Buddy is not easy to use, could be better/faster. We use external translator now.
What problems is the product solving and how is that benefiting you?
Oversight, ticketing and labeling made easy. Measuring productivity and othere analyses to improve our services towards customers. All necessary information gathered in one place = knowledge base
Great and customizable tool for customer support and user friendly for agents
What do you like best about the product?
Keep updating features, role based mamagrment
What do you dislike about the product?
Custom report builder api, unable to view long logs in app.log section
What problems is the product solving and how is that benefiting you?
Track tickets, agent productivity via default and custom solutions
A smart, fast and simple way to answer the customer's requests
What do you like best about the product?
I like the functionality that allow us to memorize automatic responses that can be used fast and easy
What do you dislike about the product?
Cannot say, at the moment I am fully satisfied
What problems is the product solving and how is that benefiting you?
Answering standard questions with saved templates
Best Ticketing system
What do you like best about the product?
made it simpler to view all support enquiries in an unified form.
What do you dislike about the product?
Cannot run multiple automations on a specific ticket.
What problems is the product solving and how is that benefiting you?
able to prevent two agents from responding to the same email.
Excelent Customer Interaction Tool
What do you like best about the product?
Freshdesk is capable of offering a bundle of services in one package, ie. Email tickets, social media, chat, and you can also integrate it with your dialer and CRM. Freddy AI has proven highly effective in composing and drafting email responses, streamlining communication, and improving response quality. This actually reduces the manual work of agents.
Apart from that, the analytics dashboard and report, very easy to understand the ticketing resolution process. Customer data download Compilation. Freshdesk’s reporting and analytics tools make it easier to spot trends, measure performance, and fine-tune support strategies.
Apart from that, the analytics dashboard and report, very easy to understand the ticketing resolution process. Customer data download Compilation. Freshdesk’s reporting and analytics tools make it easier to spot trends, measure performance, and fine-tune support strategies.
What do you dislike about the product?
Prices are pretty high while opting the advanced services for smaller firms or businesses. Often have issues with the performance of Freshdesk.
What problems is the product solving and how is that benefiting you?
automation and auto response
Enhanced ticketing
What do you like best about the product?
Assigning tickets to streamline the work flow has never been easier with any other platform compared to freshdesk
What do you dislike about the product?
Price could be a bit lower to accommodate more agents
What problems is the product solving and how is that benefiting you?
Ticket management and agent assigning
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