Freshdesk
Freshworks Inc.External reviews
3,440 reviews
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Awesome!
What do you like best about the product?
Helpful support. User friendly Interface
What do you dislike about the product?
Nothing in my mind. I like everything about freshdesk. It is a very easy ticketing tool.
What problems is the product solving and how is that benefiting you?
IT support tickets for my company's software. It is easy way to communicate.
Recommendations to others considering the product:
5 star service
EXTEREMLY HELPFUL
What do you like best about the product?
can connect with customers anywhere anytime.I can receive call from anywhere and if not available I transfer them to my co-workers .helps me access details of customer easily
What do you dislike about the product?
there are no such dislikes the application could add new features but It is still good
What problems is the product solving and how is that benefiting you?
As it has got easy interface and is portable so it is used by our every employee. With the help of this we have increased the level of customer satisfaction.It reduces the responding time.The live chat feature makes understanding the problem more easy.
Recommendations to others considering the product:
You can add more connectivity with customer like video chat in some cases etc
Streamlining helpdesk support
What do you like best about the product?
Exposed API, and webhooks events to integrate with external systems.
What do you dislike about the product?
Condition rules do not support advance logic like OR
What problems is the product solving and how is that benefiting you?
Day to day support requests,
Very quick and helpful support team
What do you like best about the product?
I like how quick Freshdesk support is in responding to tickets and chat.
What do you dislike about the product?
I dislike how I do not get updated on feature enhancement requests. I guess it would be hard to do, but it would be nice to get an update.
What problems is the product solving and how is that benefiting you?
We use Freshdesk as our support portal for client solutions, tickets, and chat.
Freshdesk is a Good Product
What do you like best about the product?
I like that I can easily distribute IT requests to my team.
What do you dislike about the product?
I wish there were more bulk actions I could perform to my tickets.
What problems is the product solving and how is that benefiting you?
We are resolving IT issues for an Automotive Company.
Recommendations to others considering the product:
Freshdesk is a good product. Take the time to set it up correctly.
Best ticketing tool I've used so far, will definitely recommend to others.
What do you like best about the product?
Simple UI, Low memory ( Background processes / RAM ) consumption, quick response time, reconnect itself to the server if the network is changed, super fast report generation ( Database queries are highly optimised, very good ), quick support
What do you dislike about the product?
Can not create custom alerts, cannot create custom reports, API base should be redefined considering the customer requests, there is a gap between the customer and the developer
What problems is the product solving and how is that benefiting you?
We serve thousands of students worldwide daily through calls / chats / emails. Integrating all these three platforms into one helped to keep an eye upon on every service request.
Recommendations to others considering the product:
Definitely. Worth to use. Good UI / Processing Speed / Customer Support.
More than a great experience
What do you like best about the product?
Product, customer service, features & ease of use.
What do you dislike about the product?
The advanced package's prices are little bit expensive.
What problems is the product solving and how is that benefiting you?
Freshdesk is actually helping us to save a lot of time and achieving our goals by providing records and stats. Even the aged employees find that it has a user friendly interface.
Overall Easy to navigate and use
What do you like best about the product?
User interface is nice and clean, simplicity is key
What do you dislike about the product?
The reporting function could have much more filtering availability.
What problems is the product solving and how is that benefiting you?
a one stop shop for all support needs.
Recommendations to others considering the product:
nice and clean user interface
Excellent for Small to Mid Size Business
What do you like best about the product?
The product is comprehensive with all the tools I need to run a solid support organization. The help articles are fairly thorough.
What do you dislike about the product?
Getting support to answer my question was very frustrating in the beginning. It has gotten better lately. It seems like they only offer very basic assistance until you push for higher level support.
What problems is the product solving and how is that benefiting you?
I am able to track all interactions with my customers, find their history easily, and keep well within our service level agreements.
Recommendations to others considering the product:
Be clear on your targets and needs for supporting customers, so you can design your portal accordingly.
Great Helpdesk Solution
What do you like best about the product?
Feedback widgets, multi-brand support...
What do you dislike about the product?
Multiple product set up can be laborious
What problems is the product solving and how is that benefiting you?
Our business requires high-touch customer service, and the ability to traffic and route customers concerns so that they are best resolved is a high priority. Freshdesk offers us the ability to properly and effectively file customer tickets for the proper agent to respond. Also offering the ability to build and maintain a knowledge base that is particular to our many channels of business (we are currently maintaining about a dozen different products) greatly helps reduce the actual number of tickets created.
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