Freshdesk
Freshworks Inc.External reviews
3,425 reviews
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External reviews are not included in the AWS star rating for the product.
The best platform to offer support for customers
What do you like best about the product?
Very reliable performance with a great range of features and customization.
What do you dislike about the product?
Honestly, there isn't really anything to dislike.
What problems is the product solving and how is that benefiting you?
I'm running a platform to give gamers the ability to earn virtual game items for free. Freshdesk enables me to offer a better support for my users.
Recommendations to others considering the product:
Yes, definetly try it!
Solid Platform
What do you like best about the product?
Fast Customer support. Whenever there is an issue, you get through to a helpful member of staff in minutes
What do you dislike about the product?
The interface is a little bland and off-putting at first
What problems is the product solving and how is that benefiting you?
Customer support via email and online chat
Recommendations to others considering the product:
Go for it
Customer Help
What do you like best about the product?
I liked how friendly the team were and were up for helping me, even though I had no idea what I was doing!
What do you dislike about the product?
Nothing at all, there was nothing to not like
What problems is the product solving and how is that benefiting you?
It allows me to keep everything in one place and ensure i am providing the best customer service.
Great helpdesk system with amazing support
What do you like best about the product?
The feature set meets our needs very well, even the free version is already way better than many competitors paid version.
What do you dislike about the product?
The old interface you currently get when logging in is very outdated. Luckily there is a new version called "Mint" which seems to be in a beta phase right now and activation can be requested from Freshdesks support team.
Unfortunately, the dashboard still doesn't automatically reload even with the new interface, therefore a browser refresh is necessary from time to time to see new incoming tickets.
Unfortunately, the dashboard still doesn't automatically reload even with the new interface, therefore a browser refresh is necessary from time to time to see new incoming tickets.
What problems is the product solving and how is that benefiting you?
Quicker response times for support requests, better traceability of customer issues.
Freshdesk review
What do you like best about the product?
It has good Mail customisations.. Easy of setting up the mails to users
What do you dislike about the product?
Versions other than Sprout are expensive. Better if you can reduce the cost
What problems is the product solving and how is that benefiting you?
Ensuring all e-mails are attended
Awesome!
What do you like best about the product?
Helpful support. User friendly Interface
What do you dislike about the product?
Nothing in my mind. I like everything about freshdesk. It is a very easy ticketing tool.
What problems is the product solving and how is that benefiting you?
IT support tickets for my company's software. It is easy way to communicate.
Recommendations to others considering the product:
5 star service
EXTEREMLY HELPFUL
What do you like best about the product?
can connect with customers anywhere anytime.I can receive call from anywhere and if not available I transfer them to my co-workers .helps me access details of customer easily
What do you dislike about the product?
there are no such dislikes the application could add new features but It is still good
What problems is the product solving and how is that benefiting you?
As it has got easy interface and is portable so it is used by our every employee. With the help of this we have increased the level of customer satisfaction.It reduces the responding time.The live chat feature makes understanding the problem more easy.
Recommendations to others considering the product:
You can add more connectivity with customer like video chat in some cases etc
Streamlining helpdesk support
What do you like best about the product?
Exposed API, and webhooks events to integrate with external systems.
What do you dislike about the product?
Condition rules do not support advance logic like OR
What problems is the product solving and how is that benefiting you?
Day to day support requests,
Very quick and helpful support team
What do you like best about the product?
I like how quick Freshdesk support is in responding to tickets and chat.
What do you dislike about the product?
I dislike how I do not get updated on feature enhancement requests. I guess it would be hard to do, but it would be nice to get an update.
What problems is the product solving and how is that benefiting you?
We use Freshdesk as our support portal for client solutions, tickets, and chat.
Freshdesk is a Good Product
What do you like best about the product?
I like that I can easily distribute IT requests to my team.
What do you dislike about the product?
I wish there were more bulk actions I could perform to my tickets.
What problems is the product solving and how is that benefiting you?
We are resolving IT issues for an Automotive Company.
Recommendations to others considering the product:
Freshdesk is a good product. Take the time to set it up correctly.
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