Freshdesk
Freshworks Inc.External reviews
3,513 reviews
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One of the Best
What do you like best about the product?
I really like the fact that their mobile application is just as friendly as the main application. I'm able to easily run FreshDesk from my phone when I'm on the go or need to check on the status of a quick ticket.
From a desktop usage, the application is easy to use and took little to no time to learn and transition from ZenDesk. I like how I can easily keep up with clients easily and efficiently. I also love how accessible the Solutions and Help Center are to access to I can gather common responses and send them to my clients easily.
From a desktop usage, the application is easy to use and took little to no time to learn and transition from ZenDesk. I like how I can easily keep up with clients easily and efficiently. I also love how accessible the Solutions and Help Center are to access to I can gather common responses and send them to my clients easily.
What do you dislike about the product?
Honestly, I can't think of anything that gives me a bad taste in my mouth when it comes to FreshDesk. Everything in FreshDesk just... works. If I had to pick something, it may occasionally run a little slow or certain pages won't refresh, but I can't put the blame on FreshDesk as that could just as easily be my internet connection.
What problems is the product solving and how is that benefiting you?
I'm able to easily keep track of my clients ticket history to see if we've discussed previous issues in the past. I'm easily able to keep tabs on who I need to reply to as tickets come in. I also like the fact that I can Tag tickets in the event that I have a similar error that causes an issue for a variety of Contacts.
Recommendations to others considering the product:
Give it a spin - The sales reps and support team have been really friendly and helpful along the way. Based on the year and a few months we've used it, I haven't thought twice about ZenDesk. I love how simple and clean the application is. I also enjoy the the silly quirks, like the rewards when you reach goals on customer satisfaction. Fake internet points entertain me for some reason.
Great product, amazing support
What do you like best about the product?
There are lots of pieces to a company's support process. Freshdesk was probably the one product in the market which allowed us to meet our specific workflow, and at reasonable prices.
Importantly, I continue to be impressed and amazed by their promptness and quality of service whenever we need their help with a customization or guidance.
Importantly, I continue to be impressed and amazed by their promptness and quality of service whenever we need their help with a customization or guidance.
What do you dislike about the product?
I can't think of anything to add here. Maybe their logo could do with brushing up!
What problems is the product solving and how is that benefiting you?
We basically have different segments of customers, each with specific needs, each with specific support requirements. Freshdesk is amazing for its ability to manage these different "support channels" through the same support hub.
Perfect Customer Service solution
What do you like best about the product?
ichhelfe.jetzt has been using Freshdesk for the past 6 months and we're extremely happy with the features provided. Freshdesk allows us to run our customer service smoothly, while maintaining a tight turn-around-time.
We especially like the ease of customization, the ability to leave notes for another admin/rep and work collaboratively on an issue, and the functionality to get notified about changes on a ticket. The latter especially helps us to respond to our customer inquiries very quickly and stay on top of it even if a rep is absent for a period of time.
Another useful tool is the ability to create new Emails via the system and send it from different email addresses. This allows us to use Freshdesk not only for incoming inquiries but also for outreach initiatives.
Our latest discovery was Freshdesk's integration with Github. This has proven to be really handy for us since we now can connect a ticket with a potential action item, further helping us with organization and productivity.
Lastly, Freshdesk's customer service is outstanding themselves. Their amazing support has helped us to adapt to the service quickly and provide great service to all ichhelfe.jetzt customers. Thank you Freshdesk team for all your help!
We especially like the ease of customization, the ability to leave notes for another admin/rep and work collaboratively on an issue, and the functionality to get notified about changes on a ticket. The latter especially helps us to respond to our customer inquiries very quickly and stay on top of it even if a rep is absent for a period of time.
Another useful tool is the ability to create new Emails via the system and send it from different email addresses. This allows us to use Freshdesk not only for incoming inquiries but also for outreach initiatives.
Our latest discovery was Freshdesk's integration with Github. This has proven to be really handy for us since we now can connect a ticket with a potential action item, further helping us with organization and productivity.
Lastly, Freshdesk's customer service is outstanding themselves. Their amazing support has helped us to adapt to the service quickly and provide great service to all ichhelfe.jetzt customers. Thank you Freshdesk team for all your help!
What do you dislike about the product?
The only recommendation we'd have is an improvement to the ease of set up and use of custom responses (CRs). Maybe we still haven't found the correct way. :) It would be awesome to have a search field to search for a CR and perhaps even search for abbreviations. This could improve our efficiency even more.
What problems is the product solving and how is that benefiting you?
- Centralized communication with our customers and partners
- High customer satisfaction and quick turnaround times
- Team collaboration on issues
- Professional, long-term customer service setup
- High customer satisfaction and quick turnaround times
- Team collaboration on issues
- Professional, long-term customer service setup
Recommendations to others considering the product:
We can highly recommend Freshdesk!
The best support ticket system I came across
What do you like best about the product?
Freshdesk has all the features I needed: Time base ticketing management, ruls, Public web base ticket system, very easy interface and great support team!
What do you dislike about the product?
As for now nothing! We are very happy from it I hope I will keep on making us happy!
What problems is the product solving and how is that benefiting you?
We have a utility tool for gamer, so we support our tool via the Freshdesk help desk
Easy to use and excellent customer service
What do you like best about the product?
Its very easy to use and set up. The support staff are accessible for questions and or demos. They provide guidance fairly quickly.
What do you dislike about the product?
Nothing so far. Still in trial. Many features to still discover but I suppose I will do that with time.
What problems is the product solving and how is that benefiting you?
Ensuring a customer touch is not missed.
forgood's experience with Freshdesk
What do you like best about the product?
The Helpdesk Agents are always so quick to assist. They are professional and friendly, and never fail to answer my questions. They are very knowledgable and eager to help.
What do you dislike about the product?
I wish we could merge 2 separate Freshdesk accounts, that's my only problem at the moment
What problems is the product solving and how is that benefiting you?
Keeping track of queries from our users
Recommendations to others considering the product:
Great to gather all our queries into one place.
Fantastic overall product, I prefer it over ZenDesk
What do you like best about the product?
Superior user interface and end-user experience.
What do you dislike about the product?
The mobile experience for ticket management.
What problems is the product solving and how is that benefiting you?
Communicating with our
service Agreement program participants/hundreds of clients who have support questions about their websites.
service Agreement program participants/hundreds of clients who have support questions about their websites.
Recommendations to others considering the product:
Definitely just try it out, and use their support if you have questions. We learned a lot from using their support. It has enormous flexibility.
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