Freshdesk
Freshworks Inc.External reviews
3,440 reviews
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Easy to use Ticketing Platform with regular Feature updates
What do you like best about the product?
Freshdesk is an easy to use, user-friendly Ticketing platform that can be setup in under a few hours and used to simplify customer Service. I love the fact that Freshdesk is easily integrateable with multiple sub-systems and provides the flexibility of using it in multiple channels like the PC, and having a dedicated mobile App. The product brings with it the power of analytics and other Plug-ins supported by multiple vendors that can help your data flow in and out of the system seamlessly.
What do you dislike about the product?
Freshdesk as a platform provides the ease of use and there isnt anything that I dislike about the software.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us bring in Customer Support requests, customer reachouts, Incidents and Escalations from Multiple channels and enables our team to ensure that no customer's query goes unanswered. The intelligent automation rules in the product ensure that
Recommendations to others considering the product:
FreshDesk has come up with a newer version of the product that is super user friendly. The parent company Freshworks provides multiple solutions like a CRM, Applicant tracking Platform, a Call Center Software, and a conversion optimization suite that can be easily integrated across their other applications. Freshdesk is quite the wow software that is a must have if you are managing multiple customers and would require data to seamlessly flow into multiple systems.
Works for communication purposes
What do you like best about the product?
Overall it works like an email system, so I am able to communicate with customers and contractors.
What do you dislike about the product?
Sometimes it's hard to find past communications, it's not great with search results
What problems is the product solving and how is that benefiting you?
We can communicate with our users without giving them our personal work emails.
Much easy than I thought
What do you like best about the product?
I would like to say easy to set up, easy to use.Very good job I really see its helps us manage our customer support needs. Which is good and safe my time.In one clock i have my team in one place. So nice to comunicate with.Really good I like it.
What do you dislike about the product?
Thanks God I don't have any bad comments. So i can't say something really bad to use it.With install or working i don't have any problem but if you have some they have good customer support.
What problems is the product solving and how is that benefiting you?
Allows my agents to process applications, without interfering with each other. And do not worry about the fact that several employees respond to the same message, as everyone will be able to see who is working on this or that folder at the moment.So really helps.
Recommendations to others considering the product:
I think its just a plus if you have on your device program like Freshdesk. Will make you to concentrate more on other things.Its better to have than just think to start use.
Light weight best ticketing system
What do you like best about the product?
n my office we love the fact that we were able to find a ticketing system that fit our needs. It wasn't too expensive and if we want more we can pay more for additional features. Secondly it supports automation for e.g. customize the emails sent to clients.
What do you dislike about the product?
If I close a ticket and somebody adds a private note it doesn't notify me about it. The mobile app doesn't notify me when there are new tickets, only when I work on one or a client responds to a closed one.
What problems is the product solving and how is that benefiting you?
Before deploying this product we were unable to track customer complaints and previous conversation with the customer, so every new agent ask for the problem again and again. with the help of freshdesk now we can track back each and every query.
FreshDesk - Allows us to serve our staff better
What do you like best about the product?
It is very user friendly and helps us greatly with tracking everything in one place. It is also fantastic to now be able to pull stats on service requests..
What do you dislike about the product?
There is nothing that I don't like so far.
What problems is the product solving and how is that benefiting you?
Our operations/admin team uses FreshDesk internally, to track service/maintenance/IT etc. requests from our staff. Pulling stats on service requests now means that we can prove to our staff and management that we are producing good/reasomable turnaround times on requests. This is always good for staff morale and interdepartmental relations.
Great support ticketing platform and knowledgebase
What do you like best about the product?
Freshdesk is easy to use and understand right away. Freshdesk has a great feature of integrating with apps like Google Apps, YouTube, Slideshare. Love the various status available. Lots of neat features like merging tickets, adding watchers to a ticket, making notes on a ticket, etc.
What do you dislike about the product?
User interface can use a redesign to help make looking for things easier/faster. Some features like canned responses are only available on a reply but never as outgoing emails.
What problems is the product solving and how is that benefiting you?
I've used freshdesk for eight months. I implemented customers support system for our company and different features on our website which was linked to Freshdesk via API.
Recommendations to others considering the product:
Very simple to usual users with advanced settings. You need to try it some time for better experience.
Comfortable and useful app
What do you like best about the product?
I can manage all the tickets just by this simple app anywhere anytime. The free plan is really good for starter to try this.
What do you dislike about the product?
It's a little slow sometimes. Tickets can't be tracked to assets. Mobile users have not enough features
What problems is the product solving and how is that benefiting you?
I want to manage customer tickets everywhere by my phone and this app is my choice
Recommendations to others considering the product:
Try free plan then you will love this
Always improving - just like the product it supports!
What do you like best about the product?
We’ve seen a lot of change with Freshdesk and have upgraded plans to take advantage of great add-ones like live chat.
What do you dislike about the product?
The interface could be more appealing. Also their customer success team is on the opposite side of the planet.
What problems is the product solving and how is that benefiting you?
Connecting our support team, customer success managers, and engineers.
Good to Start
What do you like best about the product?
its free for a single technician and has a mobile app
What do you dislike about the product?
It Gets quite pricey when you have more than 5 techs
What problems is the product solving and how is that benefiting you?
growing company
Recommendations to others considering the product:
you will switch again
Good nice and decent service
What do you like best about the product?
It is a very easy to manage even with a variety of ticket types and very easy for the users to navigate their way through it.
What do you dislike about the product?
The overall experience is a bit slower. It takes some time to get the response which is sometimes a bit hard to deal with.
What problems is the product solving and how is that benefiting you?
We use freshdesk to solve the problems for our customer care employees
Recommendations to others considering the product:
Even though it needs some improvement, I would recommend Freshdesk as it's setup is easy and have some noteworthy customization,
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