Freshdesk
Freshworks Inc.External reviews
3,514 reviews
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External reviews are not included in the AWS star rating for the product.
Very precise and user friendly
What do you like best about the product?
The filter option to differentiate the ticket types.
What do you dislike about the product?
The interface, I think it can be improved to make it even more user friendly.
What problems is the product solving and how is that benefiting you?
Operational Challenges issues
Senior Manager
What do you like best about the product?
Easy integration and usage and very logical flows
What do you dislike about the product?
Too many steps to action on tickets and also disadvantage of being able to create Pop ups for SLA tickets
What problems is the product solving and how is that benefiting you?
Easy comms, freddy's ability to reduce effort
Great and easy to use
What do you like best about the product?
Ease of use, common questions answered quickly
What do you dislike about the product?
Analytics difficult to understand and decipher
What problems is the product solving and how is that benefiting you?
Solving customer queries for speedy resolution
Customer Success Rep
What do you like best about the product?
Easy to use, easily integrated into system.
What do you dislike about the product?
Nothing, team has greatly improved since its implementation.
What problems is the product solving and how is that benefiting you?
Quicker repsonse times by agents.
Best CRM and Sales software - Freshdesk
What do you like best about the product?
Well, I like a lot about Freshdesk. The most important thing I like about Freshdesk is that you can use the product for free and when you want more features you will have to pay but the features provided is enough to support customer related features.
What do you dislike about the product?
I don't like the mobile version. Notification is very slow on Mobile application
What problems is the product solving and how is that benefiting you?
I love their Customer Service Suite, Freshworks. For me the problem it is solving is the ability to manage my customer support and see how our business is performing when it comes to providing excellent customer support.
The best user friendly B to C solution
What do you like best about the product?
Freshdesk is so user-friendly. It is very simple to use.
What do you dislike about the product?
Subscribers from different countries should be able to pay using their local currencies. Nigeria should be able to pay in Naira instead of paying in dollars.
What problems is the product solving and how is that benefiting you?
It make the reporting of customer interaction easy
User friendly interface and excellent client support system
What do you like best about the product?
I love the kind of response I have got everytime from the freshworks team, especially their Customer Success Managers. On top of that, the interface for all the roles, be it an agent, supervisor or Admin is very user friendly and easy to understand.
What do you dislike about the product?
Latency if connected of a it slow internet connection which can be optimized.
What problems is the product solving and how is that benefiting you?
Freshdesk have solved my challenges with integrations by providing a long list of inbuilt app such as Jira Integration, Freshchat, slack etc. This has helped me to save a lot of cost for technology
Review of freshdesk portal
What do you like best about the product?
They have interactive UI, filters on different keys, creation of knowledge base and extraction of ticket data through CSV is awesome
What do you dislike about the product?
Ticket resolution time is little bit higher, api rate limit need to be increased for premium customer
What problems is the product solving and how is that benefiting you?
we are using it for all our support tickets and there tracking, great UI, filters , multiple stages configuration for tickets, easy to integrate, have api support are great solutions
Excellent service
What do you like best about the product?
Ease of use, fast and centralised data view.
What do you dislike about the product?
Support is not very helpful most of the times
What problems is the product solving and how is that benefiting you?
Having one platform for all the customer communication.
Fresh top
What do you like best about the product?
the practicality of using and the ease of implementation
What do you dislike about the product?
I haven't analyzed anything that I particularly didn't like.
What problems is the product solving and how is that benefiting you?
Entry in a single number for multiple collaborators
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