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Excellent helpdesk solution
What do you like best about the product?
I like the easy access for creating a ticket.
What do you dislike about the product?
I havent't disliked anything as of yet. In due time I guess
What problems is the product solving and how is that benefiting you?
Prioritizing issues
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a breath of fresh air
What do you like best about the product?
i like how quick an easy it is to see options and features, it is very clean looking and user friendly
What do you dislike about the product?
some options are no intuitive and requires a lot of clicking around
What problems is the product solving and how is that benefiting you?
customer satisfaction
stock management
first time fix rate
stock management
first time fix rate
Recommendations to others considering the product:
Do it!
Freskdesk awesome
What do you like best about the product?
The easy instant messaging. Communication is a major benefit
What do you dislike about the product?
Nothing really. Everything is great and we use it every day
What problems is the product solving and how is that benefiting you?
Communication barriers. Group work and idea sharing
Recommendations to others considering the product:
No regrets
Freshdesk review
What do you like best about the product?
Easy way to manage the cases with an intuitive dashboard
What do you dislike about the product?
There is no resource group on initial plans
What problems is the product solving and how is that benefiting you?
Organize customer tickets.
Good but not great
What do you like best about the product?
It's gives us one place to track tickets and offer reporting
What do you dislike about the product?
The new mint interface is actually lacking some of the simple (and expected features) from the previous version. For example, if you receive a notification you can no longer right click to open in a new tab or window. Also, when you minimize your screen the two menus to the right of the ticket detail take over and the detail shrinks.
What problems is the product solving and how is that benefiting you?
Reporting on basic ticket data, offers a global space for all teams to interact and resolve issues
Great helpdesk software
What do you like best about the product?
It is easy to setup, easy to teach to users and easy to manage. It is really one of the best helpdesk softwares.
What do you dislike about the product?
Some settings are a pain to get working correctly. The pricing can also be an issue for smaller companies.
What problems is the product solving and how is that benefiting you?
It can help with email routing and response follow up.
Recommendations to others considering the product:
Make sure you take your time setting up and contact support for any questions.
Best CRM tool
What do you like best about the product?
This is best CRM ever used. This gpt lot of features like auto response , routing the tickets with given conditions
What do you dislike about the product?
free version had lot of features previously. However now its been reduced immensely.
What problems is the product solving and how is that benefiting you?
We are solving customer issues and our clients issues. Benefits are 30 days trail version for estate plan where we can check most the portal features.
Recommendations to others considering the product:
You get everything you need on a CRM, no second thought and they provide 30 days trial period too.
Best IT Software Ever!
What do you like best about the product?
I like how easy and simple the software is to set up. It is also very very simple to create tickets & track progress as well as sending messages directly through the web based console.
What do you dislike about the product?
At some points the software can glitch out and assign a case to more than one agent in the IT department, resulting in some down time as well as confusion with staff members on who to call/talk to when referring to their IT case.
What problems is the product solving and how is that benefiting you?
Problems: Staff Downtime, User & Asset Management, Allocation of IT Materials
Benefits: Tracking of average time to complete cases of different types and being able to remotely troubleshoot problems due to the fact that staff can upload screenshots wit their ticket to expedite the process
Benefits: Tracking of average time to complete cases of different types and being able to remotely troubleshoot problems due to the fact that staff can upload screenshots wit their ticket to expedite the process
Recommendations to others considering the product:
Consider all your features you need and consider that fact that with all it's features may be overkill if you have a very small business.
Good choice
What do you like best about the product?
It's simple enough and has an awesome interface
What do you dislike about the product?
I'd like a more powerful editor in soluzioni action, and possibility to import docx documents.
What problems is the product solving and how is that benefiting you?
Internal bug tracking and knowledge base
Great when you are starting out
What do you like best about the product?
Very simple to setup and use as you grow and start out.
What do you dislike about the product?
Doesn’t grow with your team fast enough. As your grow you do need more.
What problems is the product solving and how is that benefiting you?
Having a helpdesk and invocing program qll in one is so helpful.
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