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Ticketing tool
What do you like best about the product?
DIY Integration so we can use the tool without any help
What do you dislike about the product?
Support system requires great attention.
What problems is the product solving and how is that benefiting you?
User queries & feedback
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FreshDesk
What do you like best about the product?
We got our daily assignments and is very well organized to send emails and/or create tickets
What do you dislike about the product?
Nothing I think it is great and do not have anything I dislike
What problems is the product solving and how is that benefiting you?
complaints and we get to do our daily assignments and is very well organized
Freshdesk review
What do you like best about the product?
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
What do you dislike about the product?
Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name
What problems is the product solving and how is that benefiting you?
It is a good tool for tracking and organizing emails and support issues with a simple user interface and tools to automate many support tasks.
Easy to use and handle tickets
Easy to use and handle tickets
The ticketing software for SME's
What do you like best about the product?
Bifurcation of issues and analytics that help on agent level resolution
What do you dislike about the product?
Responses to multiple comments on a single ticket.
What problems is the product solving and how is that benefiting you?
Day to day complaint managment
Very User Friendly Product
What do you like best about the product?
Its use full in all the aspects, Could not find a better product than this ever.
What do you dislike about the product?
API Integrations are much more needed for any of the software products.
What problems is the product solving and how is that benefiting you?
making process very simple to communicate with the client.
Great tool for ticket management and asset management
What do you like best about the product?
It's an easy to use ticketing tool with many features and different categories and easily integratable
What do you dislike about the product?
It can progress in the field of project management process
What problems is the product solving and how is that benefiting you?
It helps to provide good customer support to serves best to provide the relavant solution to solve customer's problems
The worst customer experience one would never hope for
What do you like best about the product?
Freshdesk comes with plenty of features, options and marketplace apps to customize your company's service desk. Alltogether is a very verstalie solution and probably capable of handle most of your company's needs.
What do you dislike about the product?
We wanted to move from an omni plan to stand-alone plan as we were not really using Freshcaller and Freshchat. The entire process took several months and included several people from Freshworks. We had to explain over and over again any of our business-critial requirements. In the end we had to cancel the process because of the delay. We did not have the impression that those responsible at Freshworks had coordinated sufficiently.
What problems is the product solving and how is that benefiting you?
Generel service desk tasks / service ticketing.
Freshdesk İncelemem
What do you like best about the product?
Freshdesk customer support konusunda eşsiz bir deneyim sunuyor. Kullanıcı dostu bir ürün olmak ile birlikte ekranların sade ve şıklığı işi yaparken mükemmel hissettiriyor.
What do you dislike about the product?
Freshdesk karmaşık yapıdan arınmış fakat özeleştirme konusunda uzun bir yol sunuyor. Biraz bu tarz ürün bilgisi olanlar her şeyi yapabilirler ama yeni başlayanlar için kısa olsa da bir yol var.
What problems is the product solving and how is that benefiting you?
Müşterilerimizin sorunlarını çözme konusunda bize çok yardımcı oluyor. Hem müşterilerimiz bizimle taleplerini çok rahat paylaşıyor hem biz müşteri taleplerini anlarken rahat ediyoruz.
Unveiling Excellence: A Review of Freshworks Solutions
What do you like best about the product?
Unified Platform: Freshworks offers a suite of customer engagement tools, including customer support, marketing, sales, and more, all integrated into a single platform. This unified approach streamlines workflows and eliminates the need for multiple disjointed tools.
Automation: The automation features within Freshworks help reduce manual tasks, increase efficiency, and ensure timely responses to customer interactions.
Integration Capabilities: The software's ability to integrate with other popular tools and platforms contributes to a more comprehensive and connected business ecosystem.
Automation: The automation features within Freshworks help reduce manual tasks, increase efficiency, and ensure timely responses to customer interactions.
Integration Capabilities: The software's ability to integrate with other popular tools and platforms contributes to a more comprehensive and connected business ecosystem.
What do you dislike about the product?
No Cloud Hosting in Middle East
Response Time: In some cases slower response times from customer support, impact the resolution of urgent issues.
Feature Requests: Users might wish for certain additional features that are not currently available within Freshworks' offerings.
Response Time: In some cases slower response times from customer support, impact the resolution of urgent issues.
Feature Requests: Users might wish for certain additional features that are not currently available within Freshworks' offerings.
What problems is the product solving and how is that benefiting you?
Disjointed Communication: Freshworks' suite of customer engagement tools consolidates communication channels, preventing fragmented interactions and helping businesses manage customer inquiries seamlessly.
Inefficient Support: Freshworks' customer support software streamlines and automates support processes, reducing manual tasks and ensuring timely responses to customer queries.
Sales Pipeline Management: Freshworks' CRM tools help businesses track leads, manage sales activities, and forecast revenue, leading to more organized and efficient sales processes.
Inefficient Support: Freshworks' customer support software streamlines and automates support processes, reducing manual tasks and ensuring timely responses to customer queries.
Sales Pipeline Management: Freshworks' CRM tools help businesses track leads, manage sales activities, and forecast revenue, leading to more organized and efficient sales processes.
Review and feedback for the Freshdesk
What do you like best about the product?
Freshdesk is an amzing helpdesk software tool that can help to organize and resolve various types of the queries of the customer/user by ticketing system. It is an easy to use and efficient software that helps to resolve/categorize various types of queries.We can create multiple types of tags and filters here to categorize the queries of the customer/user. We can apply various types of filters that helps us to use it effectively.
What do you dislike about the product?
Here is nothing to dislike in freshdesk.This is an amazing software tool that plays a significant role in an organization to handle customers queries/complaints.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us to resolve various types of the queries/complaints of the customer. We can categories the queries in the form of the tickets with the help of the manual tags that can be created by ourselves. We can resolve customers complaints in and effective and organized way. There is much more to describe about its features.
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