Freshdesk
Freshworks Inc.External reviews
3,440 reviews
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External reviews are not included in the AWS star rating for the product.
makes everything easier, seamless and efficient
What do you like best about the product?
It makes everything easier, seamless, organized and efficient.
What do you dislike about the product?
I have none for now. I think there's more to enhance but I like all aspects at the moment.
What problems is the product solving and how is that benefiting you?
Freshworks provides tools that streamline customer support processes, helping teams respond faster and manage inquiries more effectively.
Freshdesk has streamlined our operations and boosted customer satisfaction. Highly recommended!
What do you like best about the product?
It is user friendly and it's customizable options. Also, it has greatly improved our customer satisfaction.
What do you dislike about the product?
Although the interface is user-friendly, new users may still face a learning curve, especially with advanced features.
What problems is the product solving and how is that benefiting you?
It helps me enhanced customer satisfaction through timely response and makes tasks more organized and efficient
Practicality in personalization and customization.
What do you like best about the product?
What I like most about Freshdesk is its practicality in customizing fields and using automations.
Create automation to facilitate agent action and make service faster in classifying or responding.
And use is very easy! Both for the administrator to carry out maintenance and for the agent to act.
Create automation to facilitate agent action and make service faster in classifying or responding.
And use is very easy! Both for the administrator to carry out maintenance and for the agent to act.
What do you dislike about the product?
The limitation of the ticket creation form is that I can't customize it or add fields with specific filters.
What problems is the product solving and how is that benefiting you?
In this case it is not benefiting me directly.
It is benefiting my clients who I implement.
The customer is benefiting from a reduction in service time and a reduction in errors when creating a ticket by up to 50%, because the automations are already classifying automatically and facilitating the process.
It is benefiting my clients who I implement.
The customer is benefiting from a reduction in service time and a reduction in errors when creating a ticket by up to 50%, because the automations are already classifying automatically and facilitating the process.
Efficient and friendly
What do you like best about the product?
It's simplicity and friendly CI makes it a reliable solution, despite the small hurdles we experienced during integrating.
What do you dislike about the product?
Disability to communicate with some platforms.
What problems is the product solving and how is that benefiting you?
Has helped us to maximise staff efficiency, reducing answering times and providing a great AI solution
The best Helpdesk tool
What do you like best about the product?
Scaleble product and it is easy to use!
What do you dislike about the product?
I find it annoying sometimes that in the admin section you cant go back easily, you need to start the menu allo ver again
What problems is the product solving and how is that benefiting you?
it makes communicating with customers easy and clear
Easy to use and set up, good all in one platform
What do you like best about the product?
All-in-one platform minimizes 3rd party integrations, and customer support is pretty responsive if you need to reach out to them.
What do you dislike about the product?
Limited in # of nested fields which makes reporting a bit more difficult for our team based on information we'd like to capture on each ticket
What problems is the product solving and how is that benefiting you?
Freshdesk helps us with reporting, and helps ensure agents are filling out all necessary fields before closing tickets. it is also easy to use for folks who aren't tech savvy.
Excellent Tool for Streamlined Process
What do you like best about the product?
Freshdesk keeps our support tickets organized, helps us respond faster, and saves time with automation while providing useful performance insights.
What do you dislike about the product?
At times, the interface is a bit slow with large ticket volumes, and some advanced features could use clearer guides
What problems is the product solving and how is that benefiting you?
Freshdesk helps me manage KYC requests, prioritize urgent cases, and keep documents organized, making client communication faster and onboarding smoother.
How freechat works
What do you like best about the product?
Freechat is a good platform for communication as it makes it easier to organize customers who arrive for me to respond.
What do you dislike about the product?
There are some problems, even when updating the page and resetting consumption, it often notifies me that a message has arrived but it does not appear.
What problems is the product solving and how is that benefiting you?
Freechat is helping me create ready-made messages, making it easier to filter customers to direct them to where they will be served.
ease of implementation
What do you like best about the product?
The ease of implementing Automations with customization is really helpful. it is self explanatory to a level that my agents write automation for any impromtu situations
What do you dislike about the product?
The chatbot could be a bit more dynamic, in terms of taking the query from users
What problems is the product solving and how is that benefiting you?
Helping me manage multiple teams each having its own inflow and some using chat and some using mail and bot
Freshdesk is super awesome ticketing, collaboration and automation system
What do you like best about the product?
It helps me manage customer support and provides tools for ticketing, automation, collaboration, and reporting. It enables teams to streamline customer interactions across multiple channels, such as email, phone, chat, and social media, through a unified interface.
What do you dislike about the product?
EVen though freshdesk offers complex customization and flexible workflows, more complex integrations might be limited without access to its API or advanced features, which often require higher-tier plans.
Setting up and configuring all features to work optimally, especially automation and workflows, can take time and may require some technical expertise
Setting up and configuring all features to work optimally, especially automation and workflows, can take time and may require some technical expertise
What problems is the product solving and how is that benefiting you?
I use Freshdesk as a versatile platform for managing various aspects of our operations, including ticketing, customer support, and internal issue tracking. Its comprehensive features allow us to efficiently handle customer inquiries from multiple channels, ensuring timely responses and resolutions. Internally, Freshdesk serves as a streamlined system for tracking issues, collaborating across teams, and automating workflows to improve overall productivity. The centralized ticketing system helps us stay organized and maintain high-quality support, both for external customers and internal stakeholders.
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