Freshdesk
Freshworks Inc.External reviews
3,514 reviews
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External reviews are not included in the AWS star rating for the product.
My experience at using the service is so god
What do you like best about the product?
More default commands to bot create a label ou register a label tickt
What do you dislike about the product?
Limited implementations about freshchat to create the same ticket to follow
What problems is the product solving and how is that benefiting you?
Quick answer
User friendly experience on Freshdesk
What do you like best about the product?
Easy to use platform with great features.
Freddy AI features helped to deflect queries, boost agent and admin productivity.
Easy integrations helped to integrate faster.
All the customer support qerries are handled via freshdesk.
Agents use on daily basis.
Freddy AI features helped to deflect queries, boost agent and admin productivity.
Easy integrations helped to integrate faster.
All the customer support qerries are handled via freshdesk.
Agents use on daily basis.
What do you dislike about the product?
Analytics metrics takes time and bit laggy experience.
What problems is the product solving and how is that benefiting you?
Resolving Customer querries became ease.
Freshdesk has been a great tool for managing our customer support and ticketing system.
What do you like best about the product?
The interface is simple and user-friendly, making it easy to get started without much of a learning curve.
What do you dislike about the product?
One challenge is the occasional lag when handling a high volume of tickets, which can slow down the team's workflow.
What problems is the product solving and how is that benefiting you?
Efficient Ticket Management
Automation of Repetitive Tasks
Improved Collaboration
Better Insights and Decision-Making
Automation of Repetitive Tasks
Improved Collaboration
Better Insights and Decision-Making
Freshworks: Solution ominichannel
What do you like best about the product?
For me, the best advantages to Freshworks is simple and fast.
What do you dislike about the product?
Maybe mora native integrations and others functions
What problems is the product solving and how is that benefiting you?
Identify the main needs and standart treatments.
Freshdesk the most helpful tool
What do you like best about the product?
It has a good interface that is so friendly for anyone to use. It is easy to navigate and is really helpful for our day-to-day tasks. Freshdesk makes our daily work easier because of its unique features.
What do you dislike about the product?
I don't have that much thing to dislike about Freshdesk. So far so good.
What problems is the product solving and how is that benefiting you?
Queueing makes it easier to check which ticket needs to prioritize. Answering emails is easier to do because of its friendly interface.
Using Freshdesk as KYC Analyst (Trust and Safety)
What do you like best about the product?
Freshdesk is very convenient to use especially when processing out tickets in an everyday basis. All the interface in this tool are very easy to understand and use that'll result to a better KPIs for us.
What do you dislike about the product?
Everything is great for Freshdesk and for now, it doesn't need any improvement in terms of the overall interface and functions of the tool.
What problems is the product solving and how is that benefiting you?
We are using Freshdesk everyday to resolve customer concerns through email. We need to address their concerns regarding the minimum requirement before we can provide the best resolution in their concern. We also clarify some unnecessary information through email to provide the accurate response.
Freshdesk is for the future
What do you like best about the product?
The constant available help and ease of use.
Freddy and his amazing capabilities.
Freddy and his amazing capabilities.
What do you dislike about the product?
For more advanced use cases, you do need some coding knowledge BUT Freshworks is always there to help you
What problems is the product solving and how is that benefiting you?
We are a complicated business and we have built multiple portals for internal use, these required a lot of coding for specific use cases and Freshdesk has helped us get these rules and automations up and running especially when we had some problems.
Multichannel service platform
What do you like best about the product?
With Freshdesk we can easly manage 2.000 claims per months with olny 8 people
What do you dislike about the product?
Not so easy to create reports, we spent a lot of time to have good informations from metadata
What problems is the product solving and how is that benefiting you?
After sales activities
team lead
What do you like best about the product?
Fast and efficient tool and time saving one and i would highly recommend
What do you dislike about the product?
there no much dislikes about the freshdesk
What problems is the product solving and how is that benefiting you?
it helps to colleate the data at onece were we can see all conversations and it gives multiple option in terms of data analytics
Simplies life
What do you like best about the product?
Easy access to customer enquiries and prior communication
What do you dislike about the product?
Having to prove I'm not a robot so often
What problems is the product solving and how is that benefiting you?
Easy access to all communications and ability to rectify customer complaints
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