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A Fresh Ticket Management Software
What do you like best about the product?
Freshdesk is a good support management system and provides an easy to use interface.
I find it incredibly intuitive to use and the same goes for our clients.
I find it incredibly intuitive to use and the same goes for our clients.
What do you dislike about the product?
There are minor bugs that tend to cause disruption, these bugs seem to take a while to be resolved.
What problems is the product solving and how is that benefiting you?
We're able to keep track of all of our clients support issues through one portal with a relatively small support team, even with 20+ clients actively using freshdesk.
We were also able to integrate project management software with freshdesk and manage our support work side by side with development.
We were also able to integrate project management software with freshdesk and manage our support work side by side with development.
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This tool helps us give the best support
What do you like best about the product?
I love how you are able to view everyone's tickets, share the workload and follow the progress of a ticket by watching a ticket, to see when a response is sent or received even if it is not assigned to you. I love the dashboard analytics as well as the automated notifcations that may be sent to certain person if a ticket is left unattended for a certain amount of time.
What do you dislike about the product?
We do not make use of all of Freshdesks nifty features. The only dislike is you are not able to reverse the merging of a ticket if you incorrectly merge two ticket threads together.
What problems is the product solving and how is that benefiting you?
We are able to resolve queries alot faster, we are also able to get feedback/input from multiple users. This helps us with our turn around time.
Recommendations to others considering the product:
You will not be disappointed
Freshdesk review - agent/user for 5 years
What do you like best about the product?
Freshdesk is easy and very intuitive to use. Also when we need support from Fresdesk team they are very fast and willing to help.
What do you dislike about the product?
The report function, I wish there where options to create a customized report for our customers.
I wish it was possible to have an option for a kind of 'low agent seat' (not full seat/prising), bit also not daypass based.
I wish it was possible to have an option for a kind of 'low agent seat' (not full seat/prising), bit also not daypass based.
What problems is the product solving and how is that benefiting you?
We have several customers who need to share their support issues with us. Freshdeksk is easy to user for them.
Recommendations to others considering the product:
Easy to use - Good Support from Fresdesk team.
Also customers who has been given access to portal are finding their way to use Fresdesk fast
Also customers who has been given access to portal are finding their way to use Fresdesk fast
Easy to use with a good overview of the tickets
What do you like best about the product?
it quick and easy to use. almost self explaining.
What do you dislike about the product?
I didn't like that we couldn't set reminders for myself, but with the new freshdesk this is solved and it is possible now.
What problems is the product solving and how is that benefiting you?
customer service requests
Review request
What do you like best about the product?
simple easy to use product that meets our business requirements
What do you dislike about the product?
Cant think of anything in particular. Maybe admin can be a little easier?
What problems is the product solving and how is that benefiting you?
Customer support
Full of features and reasonable pricing
What do you like best about the product?
The many features of freshdesk that are included compared to zendesk
Customer service is always quick to respond
And is also cheaper than zendesk
Customer service is always quick to respond
And is also cheaper than zendesk
What do you dislike about the product?
The issue of the system not picking up phone numbers if there is a space between them
What problems is the product solving and how is that benefiting you?
We use freshdesk to keep track of our large incoming emails and also for sales
Todo lo que necesitas para conunicarte
What do you like best about the product?
Da igual si es para 1 trabajador o para 300 FreshDesk es una herramienta de trabajo básica para cualquier negocio en el que la comunicación online sea imprescindible. No tengo palabras para describir la sencillez de uso, la escalabilidad, la potencia de FreshDesk y todo ello con un par de clics y seamos sinceros, el dinero es lo que importa y FreshDesk es realmente económico.
What do you dislike about the product?
La actualización a la interfaz Mint ha sido algo lenta, el nuevo sistema de acceso de Agentes es algo incómodo sobretodo para agentes poco experimentados y hace que pierdas un poco de capacidad de manejar a los agentes con cosas como no poder personalizar el nombre de los agentes y hacen falta más opciones de placeholders además de una lista pública con todos ellos.
What problems is the product solving and how is that benefiting you?
Comunicaciones estandarizadas, respuestas tipo, imagen de marca y alto volumen de comunicaciones.
Flawless use of Freshdesk!
What do you like best about the product?
We've been using Freshdesk since March o f 2013, best return on investment we've ever made.
What do you dislike about the product?
Nothing yet. We keep it simple, so far so good.
What problems is the product solving and how is that benefiting you?
We use Freshdesk for all of our Maintenance and Setup requests.
The benefits have been pulling up old setup requests to see what was done previously or to see if a maintenance request has previously been requested for the same problem.
The benefits have been pulling up old setup requests to see what was done previously or to see if a maintenance request has previously been requested for the same problem.
Recommendations to others considering the product:
It did everything we needed, then some and the entry price was inexpensive.
Great investment!
Great investment!
Freshdesk: the helpful helpdesk
What do you like best about the product?
assistance over live chat was instantly answered, the answers were personal not canned responses
What do you dislike about the product?
Nothing really. I know we could make more use of the product but always lack the time to invest in growing our usecases
What problems is the product solving and how is that benefiting you?
Freshdesk is our internal and external support portal. Ticket monitoring and ensuring cases are closed are our biggest wins over previous services we have used.
Recommendations to others considering the product:
You can be up and running very quickly, but to tailor (custom URLs etc) and fine tune can take a while, but well worth the effort
Generally good
What do you like best about the product?
It helps us keep in contact with customers for support well.
What do you dislike about the product?
Some of the UI is awkward. e.g. the need to set the issue type before closing is annoying.
What problems is the product solving and how is that benefiting you?
Support for customers. Didn't have to build our own solution
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