Freshdesk
Freshworks Inc.External reviews
3,458 reviews
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Freshdesk Review
What do you like best about the product?
I like best the report system. From Helpdesk Analysis, Productivity Reports, and Customer Happiness or the Satisfaction Survey. They have great customer support, both chat and email. It is flexible. Has multiple products portal. Very easy to configure and set up. All-in-one Support Platform.
What do you dislike about the product?
Nothing much, but I would as well mention the ticket summary. As we don't have many overdue tickets or must I say, nothing at all. So I'm thinking it looks unnecessary that there is an Overdue Summary. Unresolved and On Hold are the same, can leave one for them as well.
What problems is the product solving and how is that benefiting you?
Customer issues, inquiries, call back services, live chat and ticketing. Having a support platform is a very great way to manage inquiries when you have more than a hundred clients.
Recommendations to others considering the product:
This platform is a great way of managing customers, whatever your business may be. From Social Platforms, CRM, website and dashboards, you can link and manage them all here.
Ultimate support system
What do you like best about the product?
Freshdesk is the ultimate support system for the organization or a person. it very easy to use. In the Freshdesk anybody can make his/her account easily. It is very easily accessible for anyone and easy to use. This is a kind of support system software for an employer of any company who wants to create an online problem-solving support system
What do you dislike about the product?
There is nothing which is problematic in this software. We can easily generate tickets and easily support customers. Sometimes it is a little bit difficult to answer all tickets in a one day so these tickets will not automatically remove. whenever you will get you can solve them
What problems is the product solving and how is that benefiting you?
I am in the education department in the government of Rajasthan. Here, In this, I made an account for providing onsite support to the government teacher regarding their teaching process. They are generating tickets with their classroom practices and from the office, I am regularly supporting the teacher by providing a solution to them.
Recommendations to others considering the product:
Yes, I would recommend to everyone to use this software.
Decent helpdesk software for a good price
What do you like best about the product?
The software setup is easy, and support is responsive.
What do you dislike about the product?
setup can be difficult for a standard user
What problems is the product solving and how is that benefiting you?
customer facing support using a widget within software
Recommendations to others considering the product:
Look at other products that integrate more closely with used systems. There are systems that do integrate more tightly.
Quite a few kinks that need to be fixed
What do you like best about the product?
Having all customer service emails come in to one place.
What do you dislike about the product?
It only allowed one email to transfer emails from. Some links they sent me would not work so would require more work from me to try and get the right link.
What problems is the product solving and how is that benefiting you?
Having all emails in one place was great because then we could go one by one in order that email came in.
Fresh Desk Review
What do you like best about the product?
Great interface and easy to use for customer support.
What do you dislike about the product?
pricing has to be revised for this software.
What problems is the product solving and how is that benefiting you?
Keeps track of customer conversations; ticket creating system.
Freshdesk is helpful, because the unique system generated ticket no. helps to indentify the query.
What do you like best about the product?
I like the Dashboards, it helps to get a clear understanding of tickets which are overdue, on hold, unassigned till date, due today and unresolved. it helps to convey our query type, i.e what is the main subject line of query. If the query does not pertains to us, we can forward it to the concerned person.
What do you dislike about the product?
If the priority level of the query is very high , it doesn't show us the ticket in a separate tab or dashboard. so that we can resolve the ticket on priority, as the name suggest.
What problems is the product solving and how is that benefiting you?
freshdesk helps to communicate with the employees with an unique separate email id, so that our official email is not affected with unnecessary, query mails.
Improving but there are better tools around
What do you like best about the product?
Freshdesk has a good scope for capturing a lot of information including screenshots and attachments. It also allows communication in the team like commenting and watching tickets. Which is good.
What do you dislike about the product?
What I don’t like or I think can be improved is consolidated of information rather than scattered in space. Specially all the activities in a ticket, when was it opened, updated closed and other events
What problems is the product solving and how is that benefiting you?
Change requests, bug tracking
Freshdesk for an organization
What do you like best about the product?
fresh desk can work for client if they have short of people
What do you dislike about the product?
as it is not people oriented, some issues might take more time to communicate
What problems is the product solving and how is that benefiting you?
The reason being the product, Freshdesk, a cloud-based help desk software that allows organisations to support their customers through email, phone, website, Facebook and Twitter.
Started in a small space at home, today, Freshdesk has moved to one of the swankiest spaces on the IT Highway in Chennai.
Started in a small space at home, today, Freshdesk has moved to one of the swankiest spaces on the IT Highway in Chennai.
Fresh desk review
What do you like best about the product?
I like the new update alot, was weird at first but is alot better. I like the dashboard and how you can track your progress and work . Also like the new sleek design.
What do you dislike about the product?
Some times have issues only on freshdesk opening a new tab when I select a ticket. does like the command click short cut some times but not all the time.
What problems is the product solving and how is that benefiting you?
assisting customers with travel issues, complaints, reconfirmation, request etc
Recommendations to others considering the product:
give it some time to learn the in's and out's of the product. lots of things that can make life easier
Freshdesk is Everything you need to deliver exceptional customer support"
What do you like best about the product?
Freshdesk is help desk on cloud , it is simple to use, set up and ready to work with a few configuration , even though is an intuitive tool has a complete on line documentation also with a efficient support team .
Dashwork with your real time information about what happen in your helpdesk , many productivity reports.
It is a multichannel plataform with Email ,Portal telephone, chat ,witget and social media channels such as Twitter and Facebook to rise your requerements.
Also have many integration with other aplicatios as Agent Productivity ,Bot CRM,E-Commerce
Email Marketing File Sharing & Collaboration,Google Apps, Time Tracking & Billing
Video, Telephony & SMS
It is Multilanguage and also has mobile app for agents IOS and androide.
Freshdesk has different suscription plan from free to complete suite , it is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time.
In addition it is a secure application with Information Security Compliance Certifications.(TRUSTe General Data Protection Regulation (GDPR).SOC2 type II) their data center are complient with ISO 27001, SSAE-16 y HIPAA.
Dashwork with your real time information about what happen in your helpdesk , many productivity reports.
It is a multichannel plataform with Email ,Portal telephone, chat ,witget and social media channels such as Twitter and Facebook to rise your requerements.
Also have many integration with other aplicatios as Agent Productivity ,Bot CRM,E-Commerce
Email Marketing File Sharing & Collaboration,Google Apps, Time Tracking & Billing
Video, Telephony & SMS
It is Multilanguage and also has mobile app for agents IOS and androide.
Freshdesk has different suscription plan from free to complete suite , it is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time.
In addition it is a secure application with Information Security Compliance Certifications.(TRUSTe General Data Protection Regulation (GDPR).SOC2 type II) their data center are complient with ISO 27001, SSAE-16 y HIPAA.
What do you dislike about the product?
Well to be honest i would like more social media integration such as instagrant whattapp, telegram.
Freshwork must include services order either digital or printed on paper in Freshdesk
generate more costumer reports
Freshdesk must be complaint with HIPPA (they are working we hapes will be next year) )
Freshwork must include services order either digital or printed on paper in Freshdesk
generate more costumer reports
Freshdesk must be complaint with HIPPA (they are working we hapes will be next year) )
What problems is the product solving and how is that benefiting you?
We focus on improve our costumer attention and automatization to assignes ticket to different department
Recommendations to others considering the product:
Even though is intuitive Software and simple to use you must use the Freshdesk trail and enrole in Freshdesk academy , with this tool your coul impreve your skill in Freshdesk Feature
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