Freshdesk
Freshworks Inc.External reviews
3,440 reviews
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Regarding effortless service provided by Freshdesk
What do you like best about the product?
I would like to mention multiple things that i like about Freshdesk. This platform provides omnichannel support through which we can deliver a fast and consistent customer service across e-mail and social media platforms. By using Advanced Automation Rules the repetitive tasks are cut down and customer queries are handled quickly without the need of manual work. Their Customer Support is avalilable everytime and is good in service.
What do you dislike about the product?
While most of the time this platform integrates in my apps, but sometimes integrating it with certain third party apps such as CRM Tools or with Marketing apps becomes difficult
What problems is the product solving and how is that benefiting you?
So the manual or repetives tasks used to be very tedious and time consuming. So by using Freshdesk it helped me to solve my problem by handling the manual or repetitive tasks automatically by using advanced automation rules.
It was easy to use and easy to navigate
What do you like best about the product?
Easy to navigate and there's separate part about analytics
What do you dislike about the product?
Nothing really. So far, I don't really have any bad experience.
What problems is the product solving and how is that benefiting you?
I use it to communicate with our clients to request for additional documents. Also to check team's ticket handling performance
fresh desk rev iew
What do you like best about the product?
it is simple to use and helpful. we love it has a company
What do you dislike about the product?
it's been hard for us to change our chat bot, but we are working on that
What problems is the product solving and how is that benefiting you?
its making it easy for us to keep in contact with our customers
Easy to use
What do you like best about the product?
The bot options, the agility, the notification sounds
What do you dislike about the product?
there are times when the fresh loses connection and drops
What problems is the product solving and how is that benefiting you?
In the speed
The most used across the customer service industry
What do you like best about the product?
The reliability. I have hardly seen any downtime in Freshdesk.
What do you dislike about the product?
Some features are not very easy to use or easy to interpret
What problems is the product solving and how is that benefiting you?
Platform for seamless interaction with customers via chat and email. Easy integration of calling software like Ameyo, Ozonetel.
Freshdesk
What do you like best about the product?
The out of box reporting is great and has good standard reporting capabilities
The ability to customise how you need and want the system to work for you
The ability to customise how you need and want the system to work for you
What do you dislike about the product?
Creating own reporting can be complex
Can be difficult setting up chatbots if you do not have a techy background
Can be difficult setting up chatbots if you do not have a techy background
What problems is the product solving and how is that benefiting you?
We can integrate all of our customer communcation channels in one place
Freshdesk
What do you like best about the product?
Easy access to the insight of the tickets and also the no code bot
What do you dislike about the product?
Nothing much it is working fine we did not had any issues
What problems is the product solving and how is that benefiting you?
To keep a track of cutsomer interactions
A user friendly experience of Freshdesk
What do you like best about the product?
It was quite easy and easy to use interface and, while check in the matrics in the analytics and easy customer support feedback, with the help of predefined templates and the integration was quite handy to implement. easy to understand the trends with the features to stream down frequently asked questions.
What do you dislike about the product?
Updating the analytics of dashboards analysis speed need be inproved in the real time, as of now it takes a while to updated the matrics.
What problems is the product solving and how is that benefiting you?
Im not sure of the freshdesk trying to solve
m happy
What do you like best about the product?
help in automation. so m happy to have this
What do you dislike about the product?
accounts is very costly so should have some offers to valid
What problems is the product solving and how is that benefiting you?
ease to identify each user sentiments
One of the most complete tools on the market
What do you like best about the product?
The ease of configuring and supporting the tool. As well as the variety of options and scenarios that the tool covers. It is possible to implement it in companies from different segments.
What do you dislike about the product?
The limitation to receive and apply information via API in Freshdesk. In addition to some limitations on field customizations.
What problems is the product solving and how is that benefiting you?
Automating flows that were previously performed manually.
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