Freshdesk
Freshworks Inc.External reviews
3,458 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Awesome support tool
What do you like best about the product?
Simplicity in the way it works! So many features and they're easy to implement.
What do you dislike about the product?
Once step up from free is $24/mo. The features are really useful as you step up but for a small organisation it can be pro
What problems is the product solving and how is that benefiting you?
Tech support and communication with customers.
An opportunity for administrators to get visibility as to what are common problems across an organisation.
An opportunity for administrators to get visibility as to what are common problems across an organisation.
Recommendations to others considering the product:
Jump in, it's free to try and free forever for unlimited number of agents if you only want their basic features. You can't go wrong at this price. Honestly it takes customer's natural and regular methods to raise concerns, allows you to simply and easily capture them and respond.
We have quires regarding API.
What do you like best about the product?
Exceptional result of our quires, Good communication. perfect solution for each query. easy implement from our penal and software. update additional information with different scenario. we recommendation to other our group vendors for support and other tools. Exceptional support from Support Team.
What do you dislike about the product?
We required some common feature, related to API. but still not update it in system.
What problems is the product solving and how is that benefiting you?
We have large frame in stock market. we required a help-desk system. now we are used Freshdesk.
Recommendations to others considering the product:
No Not required right now.
Good Customer Service Experience
What do you like best about the product?
Quick feedback from the Freshdesk team when question was submitted.
What do you dislike about the product?
Might be useful to have a chat function so that I could work on the problem with assistance in real time, as opposed to e-mailing back and forth.
What problems is the product solving and how is that benefiting you?
The main benefit to our team is tracking and organization of tickets.
Prefect tool for customer support
What do you like best about the product?
Easy integration with email and GSuite ecosystem
What do you dislike about the product?
Price of advanced versions with more reports included
What problems is the product solving and how is that benefiting you?
Technical support for customers
FreshDesk offers an amazing CRM experience
What do you like best about the product?
FreshDesk gives me everything I need to run a small business Help Desk with ease.
What do you dislike about the product?
Honestly, I haven't found anything about this SASS that I dislike.
What problems is the product solving and how is that benefiting you?
Having clearly documented solutions and resolutions for users.
Good solution with some glitches
What do you like best about the product?
The ability to manage multiple communication channels in one solution.
What do you dislike about the product?
The email threading functionality can be sporadic at times. Support has not been able to determine a solution for the issue.
What problems is the product solving and how is that benefiting you?
The system allows us the ability to manage thousands of inbound and outbound emails that are being passed among representatives that still keeps the flow of information intact.
Recommendations to others considering the product:
It takes a while to get fully implemented to understand the benefits and downfalls of the system. Give it a full pilot test program.
Very satisfied
What do you like best about the product?
Good customer service, easy to use. good for customers.
What do you dislike about the product?
some functionality requests but overall nothing really dislike.
What problems is the product solving and how is that benefiting you?
Easy to track and analyze tickets
Great User Experience
What do you like best about the product?
The interface and the power of the portal customisation
What do you dislike about the product?
The canned answer are not always populated properly
What problems is the product solving and how is that benefiting you?
Technical questions about our products and resolution, questions from product users.
Very good
What do you like best about the product?
Simplicity, speed, personalization, reaction and presence of technical support
What do you dislike about the product?
For the moment we have not detected critical points that could have us give points denied to the type of product
What problems is the product solving and how is that benefiting you?
nothing
Thompson Group Review of Fresh Desk
What do you like best about the product?
Since implementing Fresh Desk over two years ago we have been very impressed with the features, support and overall system which is Fresh Desk.
What do you dislike about the product?
Nothing really comes to mind. Fresh Desk is a solid system with good features and works well for Thompson Group.
What problems is the product solving and how is that benefiting you?
Fresh Desk has replaced an Outlook email driven service and maintenance department. Fresh Desk has allowed us to streamline and improve our S&M dept with a scalable solution.
Recommendations to others considering the product:
Highly recommend, product has been developed well and has an outstanding support team to go with it.
showing 1,961 - 1,970