Freshdesk
Freshworks Inc.External reviews
3,426 reviews
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External reviews are not included in the AWS star rating for the product.
Practicality in personalization and customization.
What do you like best about the product?
What I like most about Freshdesk is its practicality in customizing fields and using automations.
Create automation to facilitate agent action and make service faster in classifying or responding.
And use is very easy! Both for the administrator to carry out maintenance and for the agent to act.
Create automation to facilitate agent action and make service faster in classifying or responding.
And use is very easy! Both for the administrator to carry out maintenance and for the agent to act.
What do you dislike about the product?
The limitation of the ticket creation form is that I can't customize it or add fields with specific filters.
What problems is the product solving and how is that benefiting you?
In this case it is not benefiting me directly.
It is benefiting my clients who I implement.
The customer is benefiting from a reduction in service time and a reduction in errors when creating a ticket by up to 50%, because the automations are already classifying automatically and facilitating the process.
It is benefiting my clients who I implement.
The customer is benefiting from a reduction in service time and a reduction in errors when creating a ticket by up to 50%, because the automations are already classifying automatically and facilitating the process.
Efficient and friendly
What do you like best about the product?
It's simplicity and friendly CI makes it a reliable solution, despite the small hurdles we experienced during integrating.
What do you dislike about the product?
Disability to communicate with some platforms.
What problems is the product solving and how is that benefiting you?
Has helped us to maximise staff efficiency, reducing answering times and providing a great AI solution
The best Helpdesk tool
What do you like best about the product?
Scaleble product and it is easy to use!
What do you dislike about the product?
I find it annoying sometimes that in the admin section you cant go back easily, you need to start the menu allo ver again
What problems is the product solving and how is that benefiting you?
it makes communicating with customers easy and clear
Easy to use and set up, good all in one platform
What do you like best about the product?
All-in-one platform minimizes 3rd party integrations, and customer support is pretty responsive if you need to reach out to them.
What do you dislike about the product?
Limited in # of nested fields which makes reporting a bit more difficult for our team based on information we'd like to capture on each ticket
What problems is the product solving and how is that benefiting you?
Freshdesk helps us with reporting, and helps ensure agents are filling out all necessary fields before closing tickets. it is also easy to use for folks who aren't tech savvy.
Excellent Tool for Streamlined Process
What do you like best about the product?
Freshdesk keeps our support tickets organized, helps us respond faster, and saves time with automation while providing useful performance insights.
What do you dislike about the product?
At times, the interface is a bit slow with large ticket volumes, and some advanced features could use clearer guides
What problems is the product solving and how is that benefiting you?
Freshdesk helps me manage KYC requests, prioritize urgent cases, and keep documents organized, making client communication faster and onboarding smoother.
How freechat works
What do you like best about the product?
Freechat is a good platform for communication as it makes it easier to organize customers who arrive for me to respond.
What do you dislike about the product?
There are some problems, even when updating the page and resetting consumption, it often notifies me that a message has arrived but it does not appear.
What problems is the product solving and how is that benefiting you?
Freechat is helping me create ready-made messages, making it easier to filter customers to direct them to where they will be served.
Freshdesk is super awesome ticketing, collaboration and automation system
What do you like best about the product?
It helps me manage customer support and provides tools for ticketing, automation, collaboration, and reporting. It enables teams to streamline customer interactions across multiple channels, such as email, phone, chat, and social media, through a unified interface.
What do you dislike about the product?
EVen though freshdesk offers complex customization and flexible workflows, more complex integrations might be limited without access to its API or advanced features, which often require higher-tier plans.
Setting up and configuring all features to work optimally, especially automation and workflows, can take time and may require some technical expertise
Setting up and configuring all features to work optimally, especially automation and workflows, can take time and may require some technical expertise
What problems is the product solving and how is that benefiting you?
I use Freshdesk as a versatile platform for managing various aspects of our operations, including ticketing, customer support, and internal issue tracking. Its comprehensive features allow us to efficiently handle customer inquiries from multiple channels, ensuring timely responses and resolutions. Internally, Freshdesk serves as a streamlined system for tracking issues, collaborating across teams, and automating workflows to improve overall productivity. The centralized ticketing system helps us stay organized and maintain high-quality support, both for external customers and internal stakeholders.
Regarding effortless service provided by Freshdesk
What do you like best about the product?
I would like to mention multiple things that i like about Freshdesk. This platform provides omnichannel support through which we can deliver a fast and consistent customer service across e-mail and social media platforms. By using Advanced Automation Rules the repetitive tasks are cut down and customer queries are handled quickly without the need of manual work. Their Customer Support is avalilable everytime and is good in service.
What do you dislike about the product?
While most of the time this platform integrates in my apps, but sometimes integrating it with certain third party apps such as CRM Tools or with Marketing apps becomes difficult
What problems is the product solving and how is that benefiting you?
So the manual or repetives tasks used to be very tedious and time consuming. So by using Freshdesk it helped me to solve my problem by handling the manual or repetitive tasks automatically by using advanced automation rules.
It was easy to use and easy to navigate
What do you like best about the product?
Easy to navigate and there's separate part about analytics
What do you dislike about the product?
Nothing really. So far, I don't really have any bad experience.
What problems is the product solving and how is that benefiting you?
I use it to communicate with our clients to request for additional documents. Also to check team's ticket handling performance
fresh desk rev iew
What do you like best about the product?
it is simple to use and helpful. we love it has a company
What do you dislike about the product?
it's been hard for us to change our chat bot, but we are working on that
What problems is the product solving and how is that benefiting you?
its making it easy for us to keep in contact with our customers
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