Freshdesk
Freshworks Inc.External reviews
3,426 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to use
What do you like best about the product?
The bot options, the agility, the notification sounds
What do you dislike about the product?
there are times when the fresh loses connection and drops
What problems is the product solving and how is that benefiting you?
In the speed
The most used across the customer service industry
What do you like best about the product?
The reliability. I have hardly seen any downtime in Freshdesk.
What do you dislike about the product?
Some features are not very easy to use or easy to interpret
What problems is the product solving and how is that benefiting you?
Platform for seamless interaction with customers via chat and email. Easy integration of calling software like Ameyo, Ozonetel.
Freshdesk
What do you like best about the product?
The out of box reporting is great and has good standard reporting capabilities
The ability to customise how you need and want the system to work for you
The ability to customise how you need and want the system to work for you
What do you dislike about the product?
Creating own reporting can be complex
Can be difficult setting up chatbots if you do not have a techy background
Can be difficult setting up chatbots if you do not have a techy background
What problems is the product solving and how is that benefiting you?
We can integrate all of our customer communcation channels in one place
Freshdesk
What do you like best about the product?
Easy access to the insight of the tickets and also the no code bot
What do you dislike about the product?
Nothing much it is working fine we did not had any issues
What problems is the product solving and how is that benefiting you?
To keep a track of cutsomer interactions
A user friendly experience of Freshdesk
What do you like best about the product?
It was quite easy and easy to use interface and, while check in the matrics in the analytics and easy customer support feedback, with the help of predefined templates and the integration was quite handy to implement. easy to understand the trends with the features to stream down frequently asked questions.
What do you dislike about the product?
Updating the analytics of dashboards analysis speed need be inproved in the real time, as of now it takes a while to updated the matrics.
What problems is the product solving and how is that benefiting you?
Im not sure of the freshdesk trying to solve
m happy
What do you like best about the product?
help in automation. so m happy to have this
What do you dislike about the product?
accounts is very costly so should have some offers to valid
What problems is the product solving and how is that benefiting you?
ease to identify each user sentiments
One of the most complete tools on the market
What do you like best about the product?
The ease of configuring and supporting the tool. As well as the variety of options and scenarios that the tool covers. It is possible to implement it in companies from different segments.
What do you dislike about the product?
The limitation to receive and apply information via API in Freshdesk. In addition to some limitations on field customizations.
What problems is the product solving and how is that benefiting you?
Automating flows that were previously performed manually.
Quick and easy to use
What do you like best about the product?
Email automations, ability to add multiple emails and link it to specific support group, SLA notifications.
What do you dislike about the product?
Not easy to switch a conversation as a ticket/chat like other competitor such as Zendesk offers.
What problems is the product solving and how is that benefiting you?
It helps us manage our customer support service for our 50+ apps
Easy UI
What do you like best about the product?
It's easy to use and navigate, I like the reporting feature
What do you dislike about the product?
Limitations on the customizations, such as canned responses by groups
What problems is the product solving and how is that benefiting you?
Track agents' performance, evaluate volume and CSAT
Best product in the market
What do you like best about the product?
Ease to use, ease of implementation, customer support
What do you dislike about the product?
Nothing about the product itself to be honest
What problems is the product solving and how is that benefiting you?
resolution time, operational efficiency , cheap at scale
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