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The best CRM ticketing software
What do you like best about the product?
The ease with which you can create tickets manually or via APIs
What do you dislike about the product?
Nothing that I can think of, there is a wait time of some 1-2 minutes in the customer support chat, when talking to people of freshdesk, i would like the time to be low or it should be one-one chat
What problems is the product solving and how is that benefiting you?
I am using it to manage feedback from customers, so that I can take actions on them
Recommendations to others considering the product:
If you want to set up CRM in easy and cost efficient way, this is the one you should choose
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Freshdesk >
What do you like best about the product?
With Freshdesk it's very clear that they're making constant changes and efforts to improve the experience. More than other sites I've used, of any sort (not just competitors).
What do you dislike about the product?
Unfortunately, for integration, Freshdesk seems to get looked over/ missed. We used other platforms (Shopify, Shippo, RingCentral) where they only integrate with what I imagine are the larger platforms (Zendesk, Salesforce Desk).
What problems is the product solving and how is that benefiting you?
Solutions articles are rich and allow us to solve repeat issues much easier.
Linking to canned responses and solutions by using /s or /c is a great tool.
Linking to canned responses and solutions by using /s or /c is a great tool.
Recommendations to others considering the product:
Check integrated apps and see that it works with the ones you need. If it doesn't, they probably offer a similar service (we switched our phone to FreshCaller and our Sales CRM to Freshsales) to better integrate.
Only helpdesk I would use
What do you like best about the product?
Been using Freshdesk and a few other Freshworks' products for years, though not for a huge project (for a few small projects). Love not just how Freshdesk works for support representatives, but also how it works for the clients (ie. frontend). Freshdesk Mint released recently is very eyecandy, still experimenting! Keep it up with the great work. :)
What do you dislike about the product?
If i must say one, I would probably demand a cheaper plan for even smaller project owners. Also, a dark mode! :)
What problems is the product solving and how is that benefiting you?
Being organised and able to help out my projects' users in a professional manner. Great for service quality.
Recommendations to others considering the product:
Easy to navigate, with the new Mint version it's even eyecandy to use.
Fast solution for problem
What do you like best about the product?
Support was helpful and fast.
Explanations for implementation were simple.
Service is always available without any lag in time.
Forms are understandable and easy to use.
Explanations for implementation were simple.
Service is always available without any lag in time.
Forms are understandable and easy to use.
What do you dislike about the product?
Application doesn't have possibility (dynamic settings) to be improved buy advanced users.
After solution of problem I received to many emails to approve that problem is solved.
After solution of problem I received to many emails to approve that problem is solved.
What problems is the product solving and how is that benefiting you?
Faster fill necessary data by importing. Import function was blocked from some reason.
Recommendations to others considering the product:
It would be nice open some more fields for information about spent time and expanses by each ticket.
Some extra reports will be helpful!
Some extra reports will be helpful!
Excellent Support for Our Support Portal
What do you like best about the product?
Quick, reliable, accurate and honest responses to tickets. Typically within 1 business day
What do you dislike about the product?
Some features that worked on the old version of the site do not work in the new one. Mostly ease-of-use features like canned responses inserting at the end of a ticket versus where the cursor is located
What problems is the product solving and how is that benefiting you?
Use their portal as a communication tool between our customers and the staff here. Also a log and tracking info for that communication
Great Service All Around
What do you like best about the product?
Quick response times to issues.
Cost effective solution as compared to alternatives.
High level of personalisation.
Cost effective solution as compared to alternatives.
High level of personalisation.
What do you dislike about the product?
The Reporting features could be tweaked a little, so that we don't have to use a third party software to obtain the data that we require.
What problems is the product solving and how is that benefiting you?
Primarily used for customer contact queries. As compared to our previous CRM software, Freshdesk is way ahead in terms of us being able to customize it for what we need.
Recommendations to others considering the product:
NA
Good organisation of your tickets and great service when having problems
What do you like best about the product?
The ease of distributing the different tickets to different colleagues
What do you dislike about the product?
The older version was a little bit more clear, you had a better overview, but I don't know why I have that feeling
What problems is the product solving and how is that benefiting you?
The problem solved by Freshdesk was the problem of not having an direct overview concerning the mails received and treated in our company. Also when someone is sick and therefore not coming to work, we still have the ability to treat his/her mails.
A Simple but yet powerful product.
What do you like best about the product?
Simple Design and lots of customization option make the fresh-desk a more powerful tool.
Easy to setup and ready to go like solution.
Most of the settings are easy to customize.
Scoreboard provide a healthy competitive environment.
Easy to setup and ready to go like solution.
Most of the settings are easy to customize.
Scoreboard provide a healthy competitive environment.
What do you dislike about the product?
Admin option can be simplify to provide better flexibility.
Reporting can be improved.
Reporting can be improved.
What problems is the product solving and how is that benefiting you?
Basically its helps to organised ticketing and help to achieve the business goals.
Easy to organised and maintain ticketing.
Easy to organised and maintain ticketing.
Recommendations to others considering the product:
A easy to use stuff, and continuous improvement of fresh-desk, provide a good solution overall.
Best Customer Support Solution
What do you like best about the product?
It's ability to handle customer calls, chats and emails.
What do you dislike about the product?
The amount of processing power it requires on an individual computer, requires Core i3 or better.
What problems is the product solving and how is that benefiting you?
provide support and service effectively with the help of the Freshdesk
Recommendations to others considering the product:
Go for it.
It is the best web based app I have seen ever
What do you like best about the product?
Email queue, report, notification, etc...
What do you dislike about the product?
In the email, senders name not showing.
What problems is the product solving and how is that benefiting you?
IT Support, it is better to having remote screen connectivity option with email link to connect quickly
Recommendations to others considering the product:
Good for all corporate companies
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