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Great Support Experience
What do you like best about the product?
Speedy response time. Well trained, knowledgeable agents, and fast resolution time.
What do you dislike about the product?
Nothing to complain about. Thus far the system works great for me.
What problems is the product solving and how is that benefiting you?
Easy to use ticketing platform, with good reporting to monitor agent activity
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Freshdesk works great.
What do you like best about the product?
It's full of cool features and the support is quick to reply.
What do you dislike about the product?
The price. There should be more options available for the monthly plans.
What problems is the product solving and how is that benefiting you?
It provides an extensive control of our activities and replaces very successfully the use of e-mails back and forth to solve a problem.
Recommendations to others considering the product:
It's really worth trying Freshdesk.
Fantastic experience
What do you like best about the product?
Freshdesk offers a simple to use, friendly and engaging platform that our team here use constantly. If we have any questions, the online support is out of this world. From simple online chat to screen sharing and talking to the helpdesk team, the Freshdesk team are outstanding, giving simple explanations they are able to keep up the level of service our customers expect.
The forum is also a really useful tool to ensure we are up to date with developments and can share ideas with other users
The forum is also a really useful tool to ensure we are up to date with developments and can share ideas with other users
What do you dislike about the product?
Freshdesk need to remove the auto archiving function.
What problems is the product solving and how is that benefiting you?
We record all communication with customers and their issues.
Awesome!
What do you like best about the product?
Patience while you observe. Solutions are fit to the customer expectations. Ticket registered against the customer one who speaks and following till closure is of the best idea.
What do you dislike about the product?
When you don't understand what user says. The rare issue which we use to face is, tickets get delayed in hitting the freshdesk and as of that, we lose our image. It would be really great if you let us know with a pop-up or error message so that we can find an alternative way.
What problems is the product solving and how is that benefiting you?
Client issues.
Well made support platform which is only lacking a couple of features
What do you like best about the product?
Automated rules and observers for tickets have a good amount of features even when you need to create something very specific.
What do you dislike about the product?
Ticket list views could be easier to understand with a quick glance. SLA timers would need a feature that the timer is not used when ticket is at a certain status.
What problems is the product solving and how is that benefiting you?
Easy way to integrate several message channels in to ticket system (emails, social media, chat...). Integrating especially Facebook and Twitter saves a lot of time from the support team.
Simple and helpful
What do you like best about the product?
The fact that you address our complaints very fast and follow up on them makes you my best choice. You have also simplified the workload on the various platforms.
What do you dislike about the product?
Most agents can't view the work they have done under reports.
What problems is the product solving and how is that benefiting you?
Our Customer Care section has really improved. Clients get responses to their inquiries on time. The fact that, you assign ticket numbers to inquires raised, makes it easier in tracing old inquiries.
Recommendations to others considering the product:
Its simple and super helpful
Activation issues
What do you like best about the product?
Constant followup and actions until closure of the ticket
What do you dislike about the product?
Nothing much...would have been irritated if there were phone calls. Since everything was through emails, it was convenient
What problems is the product solving and how is that benefiting you?
Production support. Able to respond and resolve customer issues effectively
fast and accuracy
What do you like best about the product?
Freshdesk is easy to use and it's free version can do the helpdesk work in an organize way.
What do you dislike about the product?
I think the web UI can be better, currently it is a bit old fashion.
What problems is the product solving and how is that benefiting you?
users' system issues, mainly used as problem ticketing
Recommendations to others considering the product:
Freshdesk is easy to setup and use for daily problem ticketing system. I would like to recommend anyone would like to source helpdesk system.
Great support
What do you like best about the product?
Freshdesk is a great product, but the best feature in my opinion is the fantastic customer support they offer for everything from training to setup and day to day help.
What do you dislike about the product?
There really isn't much that I dislike about this.A right click functionality would be nice.
What problems is the product solving and how is that benefiting you?
Freshdesk replaced a heavily used shared mailbox - we can now report on trends and how we we are performing and have completely removed any storage worries.
Recommendations to others considering the product:
Go for it. It's relatively inexpensive for small teams and offers montly rolling contracts and free trials, what have you got to lose?
Was fast
What do you like best about the product?
Was simple to get an support from the fresh desk agent . Fresh Desk has clean interface with the MInt UI
What do you dislike about the product?
So far i don't have a dislike . As i used their support agent once for the upgrade to mint UI.
What problems is the product solving and how is that benefiting you?
We started using for our IT support customer service and help desk recently for our business and tracking tickets and jobs. We are able o attach tickets to Xero invoices so customers are aware of the services which we provided to them .
Recommendations to others considering the product:
Yes we have recommended to other business to us this cloud based solution for their customer service business . not only to free version but a paid version of the cloud app.
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