Freshdesk
Freshworks Inc.External reviews
3,458 reviews
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Relevant and Exact Answer of the query
What do you like best about the product?
The concerned engineer, knows the answer of all the queries raised, If the solution of current scenario is unavailable, we are provided the most appropriate alternate option for resolution..
What do you dislike about the product?
Nothing to dislike in FreshDesk. The Agents are ready to solve your queries, via email/con call at our convenient time of discussion..
What problems is the product solving and how is that benefiting you?
We are using Freshdesk in customer relationship management, to interact with our clients to provide resolution for the concerns raised and found it apt for it
Recommendations to others considering the product:
Yes
Great tool for customer service
What do you like best about the product?
I like the intuitive way the platform is created and the way you can handle your incoming requests. Helps you keep good track of everything and making sure you reply to every single one of your customers.
What do you dislike about the product?
The bugs that can sometimes occur with Freshdesk Mint.
What problems is the product solving and how is that benefiting you?
Sorting out the customer service and making a good system out of it.
Freshdesk is a good work tool for a customer support
What do you like best about the product?
I really like the simplicity of freshdesk.
What do you dislike about the product?
I think the customisation of your freshdesk could be better.
What problems is the product solving and how is that benefiting you?
I handle customer support.
Recommendations to others considering the product:
It's really good.
Excellent tool to manage support tickets
What do you like best about the product?
Multiple channels of logging tickets; reporting features; auto dispatcher is a charm;
What do you dislike about the product?
the UI a bit; but heard the mint version is coming; waiting for the same
What problems is the product solving and how is that benefiting you?
Agent's tickets being overlapped in our support team; there was no mechanism to monitor and manage tickets; fresh desk help us to stream line the support process.
Recommendations to others considering the product:
This is an easy to set up tool which will help in managing your support
Very Customer service tool
What do you like best about the product?
Easy to use and configure. the ergonomy is simple and efficient. lot of fields and options can be customized. We are using Freshdesk for IT service desk - it is not an ITSM tool but our need for tool offering good interactions with customer was very urgent and we have been able to have it ready in a matter of days.
Support is already reactive and efficient
Support is already reactive and efficient
What do you dislike about the product?
as IT tool, features are limited but we knew it. I guess for BPO type of work, it must very good
What problems is the product solving and how is that benefiting you?
we improved a lot customers' experience
Great Tool, Not so Great Customer Service
What do you like best about the product?
The fact that you can customize a source code and have ability to track tickets per company.
What do you dislike about the product?
When asked to migrate all of our company’s tickets from JIRA to freshdesk, customer service manager and representatives made us pass our deadline which was unacceptable especially that they never kept us updated.
What problems is the product solving and how is that benefiting you?
Cheaper ticketing system, and its fully customizable
Recommendations to others considering the product:
Don’t rely on their customer service and make sure your developers are willing to learn
It was an awesome experience with FreshDesk
What do you like best about the product?
The way the the guys handle your query. They are truly very friendly.
What do you dislike about the product?
There is exactly nothing but the team can work on the UI.
What problems is the product solving and how is that benefiting you?
We are a product based company working on SFA solution
I use Freshdesk every day, though maybe not to the depth that I could.
What do you like best about the product?
I like the fact that everything from our support email goes to one place, and it makes conducting support correspondence really easy. Definitely preferred to my Outlook inbox. Love the filters and the ease I have finding things.
What do you dislike about the product?
Honestly, the things that I am missing, so far anyway, have been an issue of education, not of your platform. Everything I need is there, if I look for it.
My only issue is this: The "Explore" link ("?" on the upper-right of page) errors, with this:
The webpage at https://support.actioncardapp.com/announcements/account_login_url?redirect_to=https://productupdates.freshdesk.com/support/home#mint=undefined&email=jeremys@volanosolutions.com&account_id=199792&lang=&plan=blossom&state=active&articles_tag=SWMintAdoption,agent might be temporarily down or it may have moved permanently to a new web address.
My only issue is this: The "Explore" link ("?" on the upper-right of page) errors, with this:
The webpage at https://support.actioncardapp.com/announcements/account_login_url?redirect_to=https://productupdates.freshdesk.com/support/home#mint=undefined&email=jeremys@volanosolutions.com&account_id=199792&lang=&plan=blossom&state=active&articles_tag=SWMintAdoption,agent might be temporarily down or it may have moved permanently to a new web address.
What problems is the product solving and how is that benefiting you?
Freshdesk gives us an automated repository for correspondence that is at once easy to maintain and keep clear of junk,and quickly navigable when accessing support histories.
FreshDesk
What do you like best about the product?
Always improving, to better help the customer with their ticket management, and they are quick to reply to help
What do you dislike about the product?
Needs more robust Solution / Knowledge Base features.
What problems is the product solving and how is that benefiting you?
I asked a Question about chat reporting functionality. They don't have the capability to report on how long agents were available for chats, only how long they were engaged with customers in chats.
Good Support platform
What do you like best about the product?
- easy to setup and start working
- excellent support
- excellent support
What do you dislike about the product?
somtimes the formating in the text fields does not work properly and behavious strange
What problems is the product solving and how is that benefiting you?
Customer helpdesk for mobile internet solution
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