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Best value for the money
What do you like best about the product?
It's a complete solution for the customer support: ticketing system, forums, chat. Affordable monthly price. Innovation and a lot of admin settings. Customer portal and chat website integration. Great interface, easy to work with. Responsive support.
What do you dislike about the product?
I would like to have the chat on the mobile app
What problems is the product solving and how is that benefiting you?
Simplifying our customer support. Get organized with customer requests and contacts.
Recommendations to others considering the product:
It is a solution for your customer support.
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Always helpful
What do you like best about the product?
Any time I put in a support ticket I always get a prompt response
What do you dislike about the product?
I have had nothing to dislike the last interactions I've had with support
What problems is the product solving and how is that benefiting you?
It helps us handle problem tickets from customers even though there are so few of us working here at the moment
A good software
What do you like best about the product?
I, Giacomo, say that Support and simplicity are good things about freshdesk
What do you dislike about the product?
It's sometimes difficult to give right profiles to ticket, since the semantic research engine is not optimal. It's difficult and costly to integrate FD with my VOIP.
What problems is the product solving and how is that benefiting you?
Now I've got a cloud solution that is always up to date plus my colleagues can work with a better software.
Recommendations to others considering the product:
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Very good experience
What do you like best about the product?
the service and the product is pretty good and clear
What do you dislike about the product?
the response is quite slow, interms of call backs, please try to progress in terms of call back on the same day
What problems is the product solving and how is that benefiting you?
ticket handling for customers
Recommendations to others considering the product:
Keep the good work
Freshdesk got it right!!!
What do you like best about the product?
The simplicity of creating tickets via social media and how easy it is to track.
What do you dislike about the product?
Well, just one thing there is no notification when a new ticket is created on the web portal.
What problems is the product solving and how is that benefiting you?
It's very easy to assist our customers who post on social media from one central place and keep track of all our mentions on twitter.
Recommendations to others considering the product:
It's a fantastic solution to help manage all your customer support issues. With a little more spending I'm sure the other functionalities are amazing and efficient as what they already are offering free.
Managing a cs team of 3 + temps using Freshdesk
What do you like best about the product?
setting rules, flexibility setting up new views and organising the workflow
What do you dislike about the product?
Merging tickets is messy and appears messy for agents.
What problems is the product solving and how is that benefiting you?
Organising our workload with flexibility in using views, priorities and rules. Canned responses.
Great experience with 5 years using Freshdesk
What do you like best about the product?
The team and I love the simple layout which allows us to respond and resolve tickets in a timely manner.
What do you dislike about the product?
I would like to pay less for the higher plans.
What problems is the product solving and how is that benefiting you?
Freshdesk has made it easier to respond and communicate with our customers.
Recommendations to others considering the product:
Freshdesk is great for the price and the number of features. They seem to be adding additional addons
Freshdesk, great ticket system at a fraction of the price of Zendesk!
What do you like best about the product?
Freshdesk contains almost all of the features of Zendesk but comes with absolutely fantastic sense of humour with loading screens and "lost" page messages.
The inspiring login messages are a great boost to my team in the morning!
The reporting system is clean and easy to use at-a-glance
Support can be a little slower than i'm used to but they respond within 2 hours and have not failed to provide me with the information required.
The inspiring login messages are a great boost to my team in the morning!
The reporting system is clean and easy to use at-a-glance
Support can be a little slower than i'm used to but they respond within 2 hours and have not failed to provide me with the information required.
What do you dislike about the product?
SSO setup is a little more complicated than i would like, but their support team is very helpful with this.
The range of apps are a little small compared to Zendesk but is growing rapidly and contains nearly all the apps i wanted (it is missing complete customisation of hiding ticket fields based on groups) if this was integrated without a separate app installed from their app page this would push fresh desk even higher and make me 100 percent happy with turning down Zendesk
The range of apps are a little small compared to Zendesk but is growing rapidly and contains nearly all the apps i wanted (it is missing complete customisation of hiding ticket fields based on groups) if this was integrated without a separate app installed from their app page this would push fresh desk even higher and make me 100 percent happy with turning down Zendesk
What problems is the product solving and how is that benefiting you?
Reporting and ease of viewing tickets, whilst giving our clients access to a custom built support guide repository.
The ability to split our departments and see only the tickets that are relevant is fantastic.
The ability to split our departments and see only the tickets that are relevant is fantastic.
Recommendations to others considering the product:
Defiantly consider this over Zendesk, it has almost all the features at a fraction of the cost.
They are very friendly and even extended our trial to let us be sure this product was for us.
They are very friendly and even extended our trial to let us be sure this product was for us.
Freshdesk portal review
What do you like best about the product?
The best thing is the feature that the website already have when some is raising a new ticket the suggested solution appears on the right side of web page.
I think it will be more helpful to the user.
I think it will be more helpful to the user.
What do you dislike about the product?
In the agent portal homepage when I check the resolved and closed ticket, its color is very light. instead of it, we can use the showing text like Finished To-Do List
What problems is the product solving and how is that benefiting you?
We are using it for our internal support. So that we can know how many queries we receive in every month.
what is our success ration for solving new tickets? And most important now we can use to build our knowledge base to our team and user or ticket requester as well
what is our success ration for solving new tickets? And most important now we can use to build our knowledge base to our team and user or ticket requester as well
Recommendations to others considering the product:
Since it is a nice working platform to build own support portal. We should try at least one time to get more familiar to the whole system.
Freshdesk Review
What do you like best about the product?
Freshdesk's interface is super simple and very easy to use.
What do you dislike about the product?
their customer service needs to be improved. they are a super slow to respond especially on chat and most of the time, the agents aren't calibrated. They give different answers to the same question.
What problems is the product solving and how is that benefiting you?
Freshdesk makes it easy to track emails from customers and answer them within the timeframe our company set. With FD, we can also easily see how our team is performing just by pulling out data from their reports.
Recommendations to others considering the product:
Freshdesk is a very straightforward and easy to use tool but they need to woek more on the customer service.
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