Freshdesk
Freshworks Inc.External reviews
3,458 reviews
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External reviews are not included in the AWS star rating for the product.
Nice support tool, deployed instantly
What do you like best about the product?
1. very easy to get started, publish the service in minutes
2. nice and modern pages design (mint)
3. prompt custom support
4. reliable service level
2. nice and modern pages design (mint)
3. prompt custom support
4. reliable service level
What do you dislike about the product?
customer cannot be deleted completely (only marked deleted but still in DB).
What problems is the product solving and how is that benefiting you?
The fast deployment of a customized dedicated service portal to our new customers.
Project and Service Delivery Manager
What do you like best about the product?
clarity, function, good pricing meeting our needs
What do you dislike about the product?
it's a cloud, you can not bend the system perfectly for your needs
What problems is the product solving and how is that benefiting you?
supporting of our clients (websites, e-shops, applications)
All communication is on one place
All communication is on one place
Support
What do you like best about the product?
The overview in realtime. Quick access to all tickets that has been made. Good overview for all in the company to see what kind of ticket, how many we recieve.
What do you dislike about the product?
Not much By paying by invoice it is difficult to update and upgrade. Have to pay by creditcar.
What problems is the product solving and how is that benefiting you?
Customer inquiries.
Great tool with minor weaknesses
What do you like best about the product?
intuitive user interface
helpful support
helpful support
What do you dislike about the product?
it ist not possible to give the chat a break (during the night or lunchbreaks for example)
German translation is incomplete
German translation is incomplete
What problems is the product solving and how is that benefiting you?
customer support via email + chat with one tool
Best tool for customer support management
What do you like best about the product?
We were struggling to handle customer emails in gmail. Freshdesk was an ultimate solution.
What do you dislike about the product?
Many features are available in paid version but pricing wasn't affordable for us because of charging per agent.
What problems is the product solving and how is that benefiting you?
Customer Support is being handled perfectly without missing a single email. Each email are coming as a ticket.
Dececent for a small call center
What do you like best about the product?
Basic functionality is easy to use, company and support is very rapid.
What do you dislike about the product?
Lightweight reporting features, limited exporting abilities. Jira integration is welcome, but somewhat awkward.
What problems is the product solving and how is that benefiting you?
Basic customer help desk functionality.
Very intuitive tool
What do you like best about the product?
Instant support, very powerful help desk system.
What do you dislike about the product?
Bad Spanish translations.
Can not change user details as Admin in new version.
Can not change user details as Admin in new version.
What problems is the product solving and how is that benefiting you?
IT, Facilities Management.
Recommendations to others considering the product:
Very easy setup and support.
Really good service for an ok price.
What do you like best about the product?
Works pretty good and it's a great way to have a easy helpdesk experience for our customers.
What do you dislike about the product?
Sometimes it's a bit tricky but not a big deal.
What problems is the product solving and how is that benefiting you?
Every day support for insurers.
Recommendations to others considering the product:
The first configuration takes a little time.
Great tool to make support easy
What do you like best about the product?
The flexibility of and the intuitive easy administration
Record time to market for helpdesks
Record time to market for helpdesks
What do you dislike about the product?
Reporting very limited in the Garden plan which is the middle one
What problems is the product solving and how is that benefiting you?
Quick ticket assigment, easy interaction between groups, better service to customers
Recommendations to others considering the product:
Before buying be aware of your helpdesk growth scope since it is billed per agent, per month
Much easier to setup and use than Zendesk
Great ticket distribution and automation rules
Much easier to setup and use than Zendesk
Great ticket distribution and automation rules
Great Helpdesk Platform
What do you like best about the product?
I love that the Freshdesk platform is very easy to use and learn.
What do you dislike about the product?
Can get quite pricey for the higher tiers
What problems is the product solving and how is that benefiting you?
Helpdesk platform. This allows us to keep track of any tickets or requests we get.
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