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Smooth Gmail integration
What do you like best about the product?
Huge time-saver that our users don't have to log in to "yet another account" to submit IT tickets.
What do you dislike about the product?
Still discovering the ins and outs of FreshDesk, especially with the new beta redesign, so dislikes have yet to be determined. The beta redesign (aka Mint) has many bugs, but that's why it's in beta, so that can't be held against them. Annnnd.... they welcome bug-reporting feedback, responding quickly to help resolve it.
What problems is the product solving and how is that benefiting you?
Eliminating another set of login credentials for our staff (via Google integration). Also a user-friendly GUI is a huge plus.
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Dead simple setup, great customization and perfect for splitting up tasks
What do you like best about the product?
Clean design, fast setup and just great!
What do you dislike about the product?
There isn't much that I dislike! It's a great design. I do click on the dashboard button instead of the ticket button a bit more than I would like and I wish others (outside of admins/ contact) could be added onto notes for a ticket. Overall it's been great! Thanks
What problems is the product solving and how is that benefiting you?
We are using it to split up work super easily among the team and keep track of requests from people outside of our team. It's been really helpful in organizing everything
Recommendations to others considering the product:
We use Freshdesk to manager our internal requests for data and data maintenance. It has really helped us grow our team! Thanks :)
Fast and easy to use
What do you like best about the product?
easy to use and the general dashboard. Manage lot of customers.
What do you dislike about the product?
Minimun reports, you cant do a control of work hours I mean, if all of our customers has 20 hours/year, i cant control this from the interface (to do that the first 20 has no cost, and the rest yes).
What problems is the product solving and how is that benefiting you?
Business IT Support.
Recommendations to others considering the product:
Easy to use, great main global dashboard.
Freshdesk Support is fantastic!
What do you like best about the product?
More often than not, if I need to call in to Freshdesk with an issue it is always resolved at that moment. Never any waiting, or I'll get back to you. Not only do they talk you through what needs to be done, they will do it for you if need be as well.
What do you dislike about the product?
We have experienced some issues with the most recent update to Freshworks, which is what I was afraid of, once that announcement was made.
What problems is the product solving and how is that benefiting you?
The ability to handle multiple companies and products support channel's all in and with only one Freshdesk account.
Excellent CX Solution
What do you like best about the product?
Response customer service, great reporting features, easy to use interfaces,
What do you dislike about the product?
would like a bit more customizations around reports, ticket fields, and field types
What problems is the product solving and how is that benefiting you?
transparent routing of internal communications, replaced existing contact us form
Partner that helps you succeed
What do you like best about the product?
Easy configurations and customer portal customization. Support team quick to assist and provides clarity even when their platform does not have a specific feature (they try to provide suitable workaround).
What do you dislike about the product?
Reporting on custom fields could be improved. Embedded images do not push over to Jira.
What problems is the product solving and how is that benefiting you?
Customer Support platform. Our customers love the customer portal where they can see real time ticket status.
Recommendations to others considering the product:
We are unable to upgrade to Freshdesk Mint due to customizations, so this would be a caveat to consider.
Freshdesk for small retail customer services
What do you like best about the product?
VERY clear pricing, you know exactly where you stand, and the support is very swift and competent - able to quickly identify issues and offer solutions.
What do you dislike about the product?
Wish they allowed a free technical user, i don't like the idea of the occasional daily user.
What problems is the product solving and how is that benefiting you?
Customer service, multi geographic locations and management visibility
Great tool to take us Global
What do you like best about the product?
The set up and admin areas are intuitive and user friendly. There are help videos everywhere to keep you on track. Support responses have been lightening speed and really helpful. Full of features and support channels that are all built in as part of the price rather than being at additional cost. API allows massive flexibility and customisation.
What do you dislike about the product?
I think that the ticket dashboard could become a little cluttered looking if not managed properly. Not live with our helpdesk yet so not sure if this will be an issue.
What problems is the product solving and how is that benefiting you?
We need to be able to support our customers globally 24 hours a day and this will give us the ability to do this easily. We need our expanding global teams to be able to login anywhere in the world in any timezone and see exactly what is going on and what need action as a priority.
Good user experience with Freshdesk.
What do you like best about the product?
The response is lightning quick and excellent follow-ups on the request.
What do you dislike about the product?
In terms of feature enhancements, Team should be pro-active in updating on the ticket status and some status emails to be sent on the work update. This will be really helpful in terms of Customer Delight.
What problems is the product solving and how is that benefiting you?
We are using it as an effective ticketing tool to track all the customer requests/issue. The features are really awesome which eases us in the followups and resolution part.
Recommendations to others considering the product:
Yes, would definitely recommend Freshdesk.
Freshdesk is a very Useful Tool
What do you like best about the product?
Interaction with other apps makes it very easy to use
What do you dislike about the product?
Screenshots does not upload to Jira unless it is an attachment
What problems is the product solving and how is that benefiting you?
It is great for communication with clients and very easy to use
Recommendations to others considering the product:
I would highly recommend this product for desktop support
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