Freshdesk
Freshworks Inc.External reviews
3,457 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Prompt and True customer service
What do you like best about the product?
Immediate replies
Good knowledge
Truthfulness of lacking features
Good knowledge
Truthfulness of lacking features
What do you dislike about the product?
Just one I could say, the app I was looking for isn't available in the new version.
I have to access it through the old version.
I have to access it through the old version.
What problems is the product solving and how is that benefiting you?
I am looking for a customer support software which can integrate with my CRM. I found it to be a good alternative.
Great for managing your company's online support needs
What do you like best about the product?
Great customizable support platform to host on a subdomain.
What do you dislike about the product?
Can get costly depending on how many support employees you employ.
What problems is the product solving and how is that benefiting you?
Great way to manage inbound support requests and distribute to the correct staff internally.
Good service
What do you like best about the product?
Prompt response and problem solving. Very good customer service. Pleasant and helpful representatives.
What do you dislike about the product?
new to this service so nothing to be disliked thus far.
What problems is the product solving and how is that benefiting you?
Customer Support
Excellent product, excellent support.
What do you like best about the product?
Freshdesk provides with an excellent means of handling our service requests. We are a team of approx 20 professionals and this ticket system is most efficient in routing demands and allowing us to track and collaborate as a team.
What do you dislike about the product?
I don't dislike anything. Maybe enhanced printing of ticket lists would be nice. I know this makes no sense since the ticket system is such a fluid thing but I get this request a lot...
What problems is the product solving and how is that benefiting you?
Communications, communications, Is that not always the problem. We have reduced the "I thought you were..." problems greatly. Also a great reduction in the amount of emails and the confusion that follows.
Freshdesk review
What do you like best about the product?
Freshdesk is very easy to use, intuitive, and efficient
What do you dislike about the product?
I think a few more customization options could be helpful.
What problems is the product solving and how is that benefiting you?
It's an easy to use and easy to implement help desk solution
Recommendations to others considering the product:
don't overlook this product
Good so far, still new and learning
What do you like best about the product?
I like how clean everything looks and the reporting tools available
What do you dislike about the product?
The requested Zoom integration is not currently available.
What problems is the product solving and how is that benefiting you?
Increased response times with more efficiency, where Freshdesk is hopefully going to solve our current issue of technical difficulties with on-time.
Review of FreshDesk
What do you like best about the product?
Fresh Desk has a really simple interface that is easy to navigate.
What do you dislike about the product?
I would like to see more integration with there knowledge-based articles.
What problems is the product solving and how is that benefiting you?
We are able to answer our customer's problems in a really fast manner.
A catered customer service portal
What do you like best about the product?
My favorite feature is how much you can customize everything. Reminders, SLA, hours, allocation, and so much more.
What do you dislike about the product?
The email reminders are still too frequent for my liking, regardless of all the options I've disabled.
What problems is the product solving and how is that benefiting you?
This streamlines the customer service experience.
Recommendations to others considering the product:
A tool is only as effective as its usage. Successful use of any tool requires consistent use. Be thorough, patient, and inquisitive.
Very Helpful and Inclusive Tool
What do you like best about the product?
I like how easy it is to collaborate with my team members and the quality of support.
What do you dislike about the product?
There are so many features that it was actually difficult to figure out what was important for my team and what wasn't
What problems is the product solving and how is that benefiting you?
We use it for client ticketing and reporting and to help manage the project management deliverables
Recommendations to others considering the product:
Spend a lot of time reviewing their own knowledgebase before trying to get started.
FreshDesk is easy to use and customize. Better than ZenDesk.
What do you like best about the product?
My MOST favorite feature is pasting images into the ticket notes. You don't have to upload them separately. You can type around them. You can resize them. It makes the "conversation" flow much more easily.
My second favorite feature is the customization. You can customize the data fields you collect and display on each ticket. You can also customize and define your own work flows.
My second favorite feature is the customization. You can customize the data fields you collect and display on each ticket. You can also customize and define your own work flows.
What do you dislike about the product?
If I have to think of something I dislike, I have to dig deep...
There are two tiny things that have frustrated me:
1. Customers with more than one phone number, or email address. Or sometimes a customer with more than one contact person involved with this ticket.
2. I can't always find a ticket I'm searching for. I wish that it would give more search points if a ticket has a certain TAG.
There are two tiny things that have frustrated me:
1. Customers with more than one phone number, or email address. Or sometimes a customer with more than one contact person involved with this ticket.
2. I can't always find a ticket I'm searching for. I wish that it would give more search points if a ticket has a certain TAG.
What problems is the product solving and how is that benefiting you?
1. I'm working on a mobile app startup, and within minutes I had my knowledge base & support site set up. It's GREAT!!
2. I also use it for software issue tracking. FreshDesk helps me track, prioritize and fix my bugs.
3. If my app gets an unrecoverable error, it sends an email to FreshDesk. FreshDesk then notifies me immediately. This helps insure that I deliver an excellent customer experience, even in the bad times.
2. I also use it for software issue tracking. FreshDesk helps me track, prioritize and fix my bugs.
3. If my app gets an unrecoverable error, it sends an email to FreshDesk. FreshDesk then notifies me immediately. This helps insure that I deliver an excellent customer experience, even in the bad times.
Recommendations to others considering the product:
When I was researching helpdesk software, I looked at both FreshDesk and ZenDesk.
FreshDesk was more configurable and easier to use, AND less expensive.
I also found their customer service to be very helpful.
FreshDesk was more configurable and easier to use, AND less expensive.
I also found their customer service to be very helpful.
showing 2,331 - 2,340