Freshdesk
Freshworks Inc.External reviews
3,514 reviews
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excellent customer support software
What do you like best about the product?
it is very easy to use, smooth interface for cusomer support
What do you dislike about the product?
need to more improve on email interface for smooth work
What problems is the product solving and how is that benefiting you?
genrating tickets and for calls and mails for precise customer service
The best ticketing Omnichannel Software
What do you like best about the product?
Ease to use, easy to implement!
The support its the best!
The support its the best!
What do you dislike about the product?
Realy nothing, its the best Saas of Ticketing and Omnichannel Desk
What problems is the product solving and how is that benefiting you?
We have all channels in one site.
Whatsapp, Telegram, Slack, Facebook, etc.
Our Agents only use one toole for answer all our channels.
Whatsapp, Telegram, Slack, Facebook, etc.
Our Agents only use one toole for answer all our channels.
Super easy to use
What do you like best about the product?
I use it every day and the portal is easy to navigate. It's well implemented and integrated with other Fresh services as well, so that's super neat. Customer support has been great as well. Lots of useful features too!
What do you dislike about the product?
Some of the menu items can be a bit more confusion and not as self-explanatory as others if you are not familiar with the service.
What problems is the product solving and how is that benefiting you?
It's a great way to be able to communicate with customers and clients of our company.
A great software which helps ion managing client queries
What do you like best about the product?
Ease of Use, Ease of Implementation, Number of features and Ease of integration
What do you dislike about the product?
A few tickets can not be deleted or marked as closed and bounce back
What problems is the product solving and how is that benefiting you?
Freshdesk helps to manage all the client queries at one place
Fresh Desk Has been the best Tool for customer support.
What do you like best about the product?
Ticket management and Sorting of the tickets with ease. It is very easy to implement in a company. And is the very good tool for Customer support job roles.
What do you dislike about the product?
integration with other tools is bit difficult.
What problems is the product solving and how is that benefiting you?
easy tracking and marking of tickets unlike GMAIL. As all tickets now can be tracked with SLA and uregnecy of the request. Moreover This tool has helped me in anaysing the Customer satisfaction by our team.
Freshdesk
What do you like best about the product?
User-friendly software. It is easy to navigate and helps us in our day-to-day business routine. We can easily give solutions and communicate to our students or customers. The website we use that we integrate into Freshdesk provides ease.
What do you dislike about the product?
We dont dislike it because it helps us our business daily
What problems is the product solving and how is that benefiting you?
Freshdesk solves our problem daily as this our primary tools to communicate and answer the inquiry of our customers
Great product - meets the majority of our needs
What do you like best about the product?
Automation is really useful, agents find the system really easy to use, so training isn't needed.
What do you dislike about the product?
Freddy co-pilot is really expensive
Surveys doesn't have an option for an NPS question- we have to buy survey monkey and track CSAT outside of Fresh, which isn't what we want.
Surveys doesn't have an option for an NPS question- we have to buy survey monkey and track CSAT outside of Fresh, which isn't what we want.
What problems is the product solving and how is that benefiting you?
Customer Support
A great solution at a great price
What do you like best about the product?
Freshdesk has delivered a tremendous amount of functionality and features with a small price tag. Features such as canned responses or the AI powered "thank you detector" allow support agents to focus on solving customer problems rather than spending time doing administrative work. Additionally, robust automations and simple, yet effective tools such as ticket forms, ticket templates and scenario automations improve our resolution times and customer satisfaction. Freshdesk also has great training materials available for admins and agents, which made our initial setup significantly easier and faster. Finally, Freshdesk's API and integration tools make it very simple to build or connect apps to bring additional value to agents and customers alike.
What do you dislike about the product?
Freshdesk could do better with documentation. I've had a number of times when I've discovered inaccurate or outdated solution articles and have not been able to answer my questions by reading documentation.
What problems is the product solving and how is that benefiting you?
Freshdesk is solving our customer support ticket needs. The benefit is primarily realized in increased efficiency and better experiences for our customers
Wonderful software!
What do you like best about the product?
Great software, easy to use and understand. Excellent helpdesk, would highly recommend
What do you dislike about the product?
so far I am unable to find anything to dislike
What problems is the product solving and how is that benefiting you?
This is helping us sort emails into a varitity of subjects which helps us deal with issues quickly
Fantastic easy to use product
What do you like best about the product?
I find the anaylitics that are available easy to use and easy to customise
What do you dislike about the product?
So far I have not found anything to dislike
What problems is the product solving and how is that benefiting you?
It allows us to see what enquiries we receive the most of, which allows us to improve key areas
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