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A very user Friendly and innovative platform
What do you like best about the product?
The tool is very user friendly and the support staff is very good. Its been very rare when I need to connect with the support staff for any problem but every time when I have connected with them, I have got timely response.
What do you dislike about the product?
Well, the mobile app needs to be worked upon. There is no filter through which I can check the tickets of a specific group.
What problems is the product solving and how is that benefiting you?
One stop solution for managing all the customers. Easy to use and the support staff is very cooperative and provides quick and timely resolution
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Best ever found for customer support tool
What do you like best about the product?
It has a lot of tools to make the things easier for customers and the customer support team. Best tools are dispatcher and observer which really useful.
What do you dislike about the product?
Nothing such. However, the trial period can be at least 45 days for the new startups
What problems is the product solving and how is that benefiting you?
We resolve almost everything issues of the customer. Especially for Email support and SMS communication for each step we take to resolve the customer. Also best for assisting and collecting social media cases
Recommendations to others considering the product:
It provides real-time reports and you can easily assign the tickets to concerned department automatically depending on the issue tagged. Also if you run a customer support team, u don't need to spend time for assigning and getting a notification on each resolution as it does everything automatically.
Easy to use for business of any size
What do you like best about the product?
The dashboard makes helps you to understand what is important and needs focus. I love the layout of the easy to use cloud based platform.
What do you dislike about the product?
There is a lot of clutter between all the features. I wouldnt say this is a bad thing, just creates a major setup process for small companies that don't need all the bells and whistles.
What problems is the product solving and how is that benefiting you?
The system is easy to use and keeps track of all client pending issues. Couldnt ask for a better platform. Overall, I've tried many helpdesks and for the cost and ability to grow, freshdesk deffinitly has the win.
Recommendations to others considering the product:
Give it a try. Setup can be cumbersom but overall I believe it pays off. This system has a great pricing model and allows for future expansion. Also, the freshworks suite is getting better and better. I can't say enough good about the company overall.
Freshdesk Experience
What do you like best about the product?
Easy set up, good customer support, customization to fit my needs
What do you dislike about the product?
Reports are very basic, no click to call support option.
What problems is the product solving and how is that benefiting you?
I am operating an IT Service Desk. Tracking and attending to requests.
Good Butts missing some features
What do you like best about the product?
Easy was to make and track work requests.
What do you dislike about the product?
Wish it could allow for recurring due dates.
What problems is the product solving and how is that benefiting you?
Tracking and analysis work requests.
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Recommendations to others considering the product:
It’s a good tool for tracking tickets
Freshdesk Review
What do you like best about the product?
It arranges all customers inquiries in the best way possible that makes it quick and easy for us to respond to.
What do you dislike about the product?
The system does experience some issues when “closing” tickets out, and ends up leaving us with more open tickets than we should have
What problems is the product solving and how is that benefiting you?
We are resolving all customer inquiries and making sure they are happy with our product and customer service
My reveiw
What do you like best about the product?
fresh services a decent in simple ticketing system
What do you dislike about the product?
it's a very simple ticketing system to use
What problems is the product solving and how is that benefiting you?
No problem solving with fresh service are the ability for clients to submit tickets on their own as well as have email submissions of tickets
Freshdesk as a forum
What do you like best about the product?
The organization of categories was good.
What do you dislike about the product?
The search engine could be improved. I can’t always find what I’m looking for.
What problems is the product solving and how is that benefiting you?
I used Freshdesk as an independent contractor. The contractor forums were on Freshdesk. Any question or problem could be addressed and answered.
Freshdesk Support
What do you like best about the product?
The Freshdesk Interface is easy to navigate and use. The online Support chat with Freshdesk is GREAT, it is fast and Representatives are always friendly and kind.
What do you dislike about the product?
The Company and User search functionality could be better.
What problems is the product solving and how is that benefiting you?
Every customer call is logged and tracked by our utilization Freshdesk ticketing. It has helped us not loose track customer questions reported issues that require follow up.
Recommendations to others considering the product:
Freshdesk is easily expandable both in capability and number of users. It is relatively easy to setup and configure ticket templets and automated replies. The reports and exports available help review agent performace over extended periods of time.
Automation is allowing our very small team manage hundred of clients
What do you like best about the product?
Customer support / response time
flexibility
flexibility
What do you dislike about the product?
less integration with out freshdesk suites
What problems is the product solving and how is that benefiting you?
We are solving the challenge of maintaining hundreds of locations all around the world with a team of two. Our capability of making this system more efficient is only limited by our team utilizing all the tools Freshdesk gives us. Not to mention their support team is always their acting as an inspiration of the service I want to provide.
Recommendations to others considering the product:
If you are looking not only for a quick fix to get you logging incoming ticket data, or setting up a multinational company with multiple product lines, I would use Freshdesk for its ease of use and company direction at making automation the future of support. Self service is trending up, and without proper AI and automation your clients perception of your support could be affected negatively. Freshdesk allows your support process to scale easily.
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