Freshdesk
Freshworks Inc.External reviews
3,514 reviews
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Best solution for Support
What do you like best about the product?
Freshdesk is one of the best solution for Support. It's simple and provides flexibility.
What do you dislike about the product?
Nothing as of now because this is user friendly and provides better experience.
What problems is the product solving and how is that benefiting you?
Support related problem at one place.
Simple for Agents, Great Reporting and Responsive and Supportive Success Team
What do you like best about the product?
It's difficult to select just one thing! The product is simple to configure and use but more importantly the Success team at Freshdesk is responsive and always there to set us up to get the most out of new features or add on modules. My second favourite is how they have evolved their reporting, they are always adding new features and we can deep dive into understanding trends and identify areas for improvement.
What do you dislike about the product?
I have yet to find anything I don't like about Freshdesk.
What problems is the product solving and how is that benefiting you?
With Freshdesk we have been able to deprecate our 1-800 phone line and our first response time is down over 50 %. Huge win.
A Game-Changer for Support
What do you like best about the product?
The platform offers a seamless experience for our support team, allowing them to efficiently manage and prioritize customer queries. The automation features have significantly streamlined our workflow, reducing response times and ensuring that no customer concern goes unnoticed.
What do you dislike about the product?
One notable aspect is the mobile app's performance; I have encountered occasional glitches and delays in responsiveness. Improving the mobile app's stability and speed would be beneficial for users who need to manage support on the go.
What problems is the product solving and how is that benefiting you?
One of the prominent challenges Freshdesk effectively tackles is the organization of customer communications. With the platform's centralized ticketing system, we now have a structured and easily accessible repository of customer interactions.
Easy to use
What do you like best about the product?
It did not take any previous experience with other helpdesk applications for my team to know how freshdesk was working. It is so easy to use and all agents receive the needed notification when a client requests for assistance.
What do you dislike about the product?
Nothing so far, it was also easy to implement coming from another application.
What problems is the product solving and how is that benefiting you?
Client mails do not get lost, there is always an agent taking care of the requests. All internal administration requests are also handled
Feedback on Freshdesk
What do you like best about the product?
Freshdesk is often praised for its intuitive and easy-to-navigate interface. Users appreciate the simplicity, as it allows for quick adoption and efficient use.
What do you dislike about the product?
limitations in terms of customization and While Freshdesk actively works to address these issues, and have encounter minor inconveniences from time to time.
What problems is the product solving and how is that benefiting you?
Freshdesk provides a centralized system for managing customer support tickets. This helps streamline communication, ensures that all issues are tracked in one place, and prevents tickets from falling through the cracks.
Best Email Ticket Tools !!!
What do you like best about the product?
Automated Report section in Analytics Section and introduction of Freddy AI
What do you dislike about the product?
As of now nothing is good and they are updating their product as per the customer's requirement
What problems is the product solving and how is that benefiting you?
Yes in terms of creation of ticket and allocation of ticket so that works happen smoothly and all the response are shared within SLA
I Love freshdesk. The application helps me to organize all my departement tasks
What do you like best about the product?
Very friendly users. Very simple to use. The customer support was great
What do you dislike about the product?
I dont have any wrong review about the application.
What problems is the product solving and how is that benefiting you?
I can priorize my tasks when I can received all of the tickets support in one place.
Great Support Ticket System for efficient ticket management
What do you like best about the product?
I love being able to automate ticketing system that can be used by my colleagues where we can convert support emails into tickets with an automated reply. We can use for calling mechanism, which is very handy for both calls and emails. It is a great platform for using every tool which is to be used with different or multiple tabs/sites/apps.
What do you dislike about the product?
There are times when it does take a little long to download the reports which consists of huge data
What problems is the product solving and how is that benefiting you?
Freshdesk helps us solve issues with the most top queries which customers are reaching out to us via call or email. It allows to work on same tool. I love that I can see all the data in a clear view in a single tool.
This was the best platform
What do you like best about the product?
It was so easy to use, maximum visibility on all customer interactions, it communicated with our other platforms, showed agent progress and statistics, customer feedback, etc.
What do you dislike about the product?
There were many unusued features that we could have implemented into our daily tasks.
What problems is the product solving and how is that benefiting you?
Freshdesk allowed for full visbility of our customer contacts, we now use it for logistics communications.
No complaints, Freshdesk does what it promises with ease
What do you like best about the product?
Our team uses Freshdesk and I have had no issues since I started with it nearly two years ago. Sending and receiving emails, keeping things organized and the ability to pend emails is a huge convenience in our work setting.
What do you dislike about the product?
I have experienced no downsides to using Freshdesk.
What problems is the product solving and how is that benefiting you?
Freshdesk makes keeping track of emails and tickets very easy. It integrates well with our system.
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