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Good experience with freshdesk
What do you like best about the product?
Using freshdesk for support is easy and user friendly. It offers multiple ways to narrow down a topic to suit your specific question or concern.
What do you dislike about the product?
It would be preferrable if freshdesk offered a chat feature. There can be a 24 hour wait time for response and that doesn’t lend itself to questions that need more immediate answers.
What problems is the product solving and how is that benefiting you?
I work with VIPKid and use freshdesk for any issues that arise in the classroom.
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Communication
What do you like best about the product?
Communication through freshdesk is easy. I like how my conversation is linked through my email. All my conversations with my employer are saved through freshdesk, and I can access these files whenever I need them.
What do you dislike about the product?
It would be easier to access from an app form.
What problems is the product solving and how is that benefiting you?
I now have b etter communication using freshdesk.
Recommendations to others considering the product:
Easy to use and communicate
Freshdesk is easy to navigate
What do you like best about the product?
I like the simple layout and ease of Freshdesk. It is not difficult to use, and it is clear how to navigate the system.
What do you dislike about the product?
With larger companies using Freshdesk as their technical issue communication, it can be easy for the support team to lose tickets, or have too many of them.
What problems is the product solving and how is that benefiting you?
We are generally able to have a clear and concise method of getting information and support we need.
Recommendations to others considering the product:
It is easy to use. As long as the system doesn't crash from the amount of traffic on it at one time, it is useful and quick.
Mixed Feelings
What do you like best about the product?
I like the idea of sending tickets into Freshdesk.
What do you dislike about the product?
I dislike the response time and how Freshdesk is not very user friendly.
What problems is the product solving and how is that benefiting you?
I use freshdesk to help resolve issues working as a teacher for VIPkid
Freshdesk use for a VIPKID teacher
What do you like best about the product?
The layout and look is simple and straight forward.
What do you dislike about the product?
The information is not in chronological order.
What problems is the product solving and how is that benefiting you?
Contacting VIPKID to ask questions about problems or issues related to teaching online courses.
Recommendations to others considering the product:
It is required for my company, but I have no complaints about the ease of use and features.
Fantastic
What do you like best about the product?
I love freshdesk! It makes contacting the company easy.
What do you dislike about the product?
It can be difficult to find information you are looking for.
What problems is the product solving and how is that benefiting you?
It helps me find information on VipKid
Freshdesk does cloud-based customer service well
What do you like best about the product?
I enjoy the many facets of customer service that Freshdesk has to offer its companies.
What do you dislike about the product?
Sometimes it is hard to get around the conversations in the forums, or return to a topic that was previously helpful when you are learning the ropes of the company.
What problems is the product solving and how is that benefiting you?
Bringing a large community of educators together to share resources is a great benefit.
Freshdesk Keeping things Fresh
What do you like best about the product?
I appreciate how Everything is in one place.
What do you dislike about the product?
It is challenging to search the site for specific information.
What problems is the product solving and how is that benefiting you?
Communication across international boundaries and language barriers. Freshdesk allows me to keep up to date with time sensitive information.
Freshdesk for Vipkid review
What do you like best about the product?
It's the easiest way to get in contact with the company
What do you dislike about the product?
The drop down options when creating a ticket.
What problems is the product solving and how is that benefiting you?
Every issue we have we email the freshdesk and they filter it from thete
Tracking help desk tickets
What do you like best about the product?
Great way to track help desk tickets and filter them to the appropriate department.
What do you dislike about the product?
It does not have a great search feature for support articles
What problems is the product solving and how is that benefiting you?
Easy way to track the status of my help tickets
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