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Freshdesk makes it easy to get assistance and to manage service tickets!
What do you like best about the product?
Our IT dept is out of state and freshdesk makes getting help with time differences a breeze!
What do you dislike about the product?
Nothing to really dislike about it. Its great software.
What problems is the product solving and how is that benefiting you?
IT support - I am able to get assistance even when our local office is closed. It also makes tracking things easy.
Recommendations to others considering the product:
Great product - and customer service is wonderful.
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Complete Help Desk Solution That Is Truly Affordable.
What do you like best about the product?
FreshDesk has all the essential features every help desk solution should have
What do you dislike about the product?
Some of the extended features increases the cost, but still somewhat competitive.
What problems is the product solving and how is that benefiting you?
FreshDesk allows me to track issues, while tracking time for billing, and generate critical reports for the business.
Recommendations to others considering the product:
Understand what your primary goals are for a help desk system and register for the appropriate account level. Reach out to their reps for assistance, as they will most likely work with you to ensure that you have the proper account and for a significant amount of time to allow you to thoroughly test the application.
Great helpdesk software
What do you like best about the product?
Easy to configure and administrate. Support is very reactive.
What do you dislike about the product?
Pricing has been up a lot in last years and most of the new features aren't available in the cheap plans.
What problems is the product solving and how is that benefiting you?
The support team can handle very easily our customer requests despite the fact that our team in scattered in several locations.
Freshdesk was a great building block
What do you like best about the product?
Freshdesk was the first support channel I had ever used and it was very efficient and allowed me to grow as a service professional. I liked the games and hierarchy.
What do you dislike about the product?
Phone and chat were not easily intergrated.
What problems is the product solving and how is that benefiting you?
It allowed us to communicate efficiently with our customers.
Recommendations to others considering the product:
Definitely integrate everything in. Not as solid when using multiple platforms.
Amazing Product with a potential to do much more
What do you like best about the product?
Its very simple and easy to use .
What do you dislike about the product?
Reporting should be personalised based on the clients requirements
What problems is the product solving and how is that benefiting you?
With a growing customer base FD is helping us to keep a track of all the requests and also design our roadmap accordingly
Email and Chat
What do you like best about the product?
Freshdesk gives us good insight into our email and chat communication.
What do you dislike about the product?
There are mostly little, nit-picky things, but nothing major. Would mostly like to see more flexibility with the chat features.
What problems is the product solving and how is that benefiting you?
We wanted to have full insight into customer responses for quality assurance, as well as reporting and tracking on response time. Freshdesk has helped us accomplish those goals.
Great service for small teams
What do you like best about the product?
We're starting our own company, and don't have a budget. So, maybe we think "we can't get a great service without paying". But this doesn't happen with Freshdesk: this is a great service, even for free accounts!
What do you dislike about the product?
Not using my own SMTP server to send transactional email.
What problems is the product solving and how is that benefiting you?
We can use our own support email to answer support requests, and we can keep all very organized.
Recommendations to others considering the product:
Easy to use the system, with all you need for a fair price.
Robust helpdesk ticketing solution for SaaS business
What do you like best about the product?
We switched from another helpdesk solution to Freshdesk over a year ago. The transition was pretty smooth and the solution is easier to use for our team and our clients. The solution is very stable and is always on. So far we haven't encountered any down time. Our customer success manager offered to review our setup and offer recommendations so we can leverage the solution to its fullest potential.
What do you dislike about the product?
We would like to get more support to use the solution more optimally. After talking to our customer success manager, we have setup a time to discuss best practices and how we can use the solution more optimally.
What problems is the product solving and how is that benefiting you?
We rely on Freshdesk as out support ticketing system for our SaaS based center management solution for child care. So far, it has worked out pretty well.
Very easy to use but wish there was a hubspot integration
What do you like best about the product?
Freshdesk is super simple. Their support team is the best part about them as any time you have a question, they have a rep respond ASAP and schedule a video call.
What do you dislike about the product?
I dislike that there is no direct integration with hubspot.
What problems is the product solving and how is that benefiting you?
We need to close tickets and keep track of how many request we get from clients.
Excellent tool
What do you like best about the product?
It's very easy to use it. The UI is intuitive and helpful. The search function allows to easy find different type of information.
What do you dislike about the product?
Sometimes the nested responses in tickets are difficult to follow.
What problems is the product solving and how is that benefiting you?
Centralised information about customer problems and behaviours.
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