Freshdesk
Freshworks Inc.External reviews
3,515 reviews
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External reviews are not included in the AWS star rating for the product.
Great ease to make work efficient
What do you like best about the product?
Simplicity of ticketing system.
Automations
Automations
What do you dislike about the product?
Sometime we have to rely on 3rd paty apps t make some automations work. Example selected mandate option on ticket to close them.
What problems is the product solving and how is that benefiting you?
Helps in having a single mode of communication for the entire team and allows to make automations taht help increase efficieny of the organization. With simple changes or template creations, I was able to acheive a reduction f 37% handle time for my teams.
Excellent product for managing and prioritizing high ticket volume intake
What do you like best about the product?
Freshdesk is easy to use yet highly customizable based on the end-user experience you desire. With scenarios and automation rules we are able to tailor a streamlined customer service experience.
What do you dislike about the product?
Nothing important enough to nit pick about it! Notifications could maybe be more visible, but its easy enough as it is!
What problems is the product solving and how is that benefiting you?
We use Freshdesk as our Help Desk ticketing system and knowledge base. It helps us prioritize tasks and projects effectively by routing them to the appropriate teams.
Best task management tool
What do you like best about the product?
Its very user friendly and has good features. We can automate tasks and add canned responses
What do you dislike about the product?
Sometimes there are bugs that cause issues in the application
What problems is the product solving and how is that benefiting you?
There are no issues as of now
Freshdesk Customer support
What do you like best about the product?
Freshdesk is user friendly, cost affective and an excellent tool
What do you dislike about the product?
Can have more omnichannel abilitiles and integretrtions
What problems is the product solving and how is that benefiting you?
It uses all channels and brings support into one unified platform which makes visibilty, replying to tickets easy and provides better customer service
FreshDesk
What do you like best about the product?
We got our daily assignments and is very well organized to send emails and/or create tickets
What do you dislike about the product?
Nothing I think it is great and do not have anything I dislike
What problems is the product solving and how is that benefiting you?
complaints and we get to do our daily assignments and is very well organized
Very User Friendly Product
What do you like best about the product?
Its use full in all the aspects, Could not find a better product than this ever.
What do you dislike about the product?
API Integrations are much more needed for any of the software products.
What problems is the product solving and how is that benefiting you?
making process very simple to communicate with the client.
Great tool for ticket management and asset management
What do you like best about the product?
It's an easy to use ticketing tool with many features and different categories and easily integratable
What do you dislike about the product?
It can progress in the field of project management process
What problems is the product solving and how is that benefiting you?
It helps to provide good customer support to serves best to provide the relavant solution to solve customer's problems
My Freshdesk Review
What do you like best about the product?
Freshdesk offers a unique experience in customer support. While being a user-friendly product, the simplicity and elegance of the screens make you feel excellent while working.
What do you dislike about the product?
Freshdesk is free from complex structures but offers a long way in terms of customization. Those with some knowledge of such products can do everything, but for beginners, there is a path, albeit a short one.
What problems is the product solving and how is that benefiting you?
It helps us a lot in solving our customers' problems. Both our customers share their requests with us very comfortably, and we feel at ease understanding customer requests.
Review and feedback for the Freshdesk
What do you like best about the product?
Freshdesk is an amzing helpdesk software tool that can help to organize and resolve various types of the queries of the customer/user by ticketing system. It is an easy to use and efficient software that helps to resolve/categorize various types of queries.We can create multiple types of tags and filters here to categorize the queries of the customer/user. We can apply various types of filters that helps us to use it effectively.
What do you dislike about the product?
There is nothing to dislike in freshdesk.This is an amazing software tool that plays a significant role in an organization to handle customers queries/complaints.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us to resolve various types of the queries/complaints of the customer. It is a great and highly efficient tool that helps our organization to accept the user complaint feedback and resolve it via email and the chat process system. We can generate reports category-wise, issue-wise, or customer-type-wise, and in many other ways as well.
The support system of my company is totally dependent on Freshdesk, and it is very helpful to receive and resolve customers's queries and issues. We can categorize the queries in the form of the tickets with the help of the manual tags that can be created by us. We can resolve customers complaints in an effective and organized way. There is much more to describe about its features.
The support system of my company is totally dependent on Freshdesk, and it is very helpful to receive and resolve customers's queries and issues. We can categorize the queries in the form of the tickets with the help of the manual tags that can be created by us. We can resolve customers complaints in an effective and organized way. There is much more to describe about its features.
Excellent Software for Customer Service
What do you like best about the product?
The ease of it while using. Different customizations are available which we can select as per our choice. Ease of adding and removing groups, contact taggers, etc. Calling feature in bulit which is one of the best part.
What do you dislike about the product?
Basically, there are no dislikes or any negative impacts. It functions properly and you customize as per your choice
What problems is the product solving and how is that benefiting you?
Freshdesk is providing an opportunity to serve customers in better way and upgraded technology.
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