Freshdesk
Freshworks Inc.External reviews
3,515 reviews
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Freshdesk experience
What do you like best about the product?
Easy to navigate, simple to use. Quick and reponsive support.
What do you dislike about the product?
Sometimes it takes too long to uodate tickets.
What problems is the product solving and how is that benefiting you?
I cannot point an issue
The best ticketing platform on the market!
What do you like best about the product?
Freshdesk is very intuitive and user friendly, everything works flawlessly and with almost no bugs and hick ups.
What do you dislike about the product?
Nothing that I can type in from the top of my head.
What problems is the product solving and how is that benefiting you?
It's solving the company needs for ticket logging and it helps be with reports and following KPIs.
Outstanding CRM
What do you like best about the product?
It is very easy to use. It has a lot of usefull features. The interface is user friendly and easy to navigate. There is virtually no downtime. Support has been excellent and timely.
What do you dislike about the product?
There should be more integrations such as Vonage AI and ChatGPT and other AI tools. I would like to see more user friendly app development tools that you can use from scratch.
What problems is the product solving and how is that benefiting you?
It is a all in one package where our team can diagnose, service and troubleshoot our customer's issues and questions. This software helps with keeping our customers happy.
Great Ticketing System!
What do you like best about the product?
It's a super user friendly website that is easy to navigate and train new users on. I love the ability to have a dashboard that keeps track of tickets per user, ratings on tickets, different ticket status, and you are able to utilize a 'round robin' feature to ensure that tickets are evenly distributed amongst a team.
What do you dislike about the product?
I haven't found any roadblocks or hiccups with the current system yet, all seems to be working well for our need for the site!
What problems is the product solving and how is that benefiting you?
Organization and time management of tasks, keeping track of projects and deadlines within a team (and sub-team) role within our department, the ability to create internal notes on tickets without alerting the requester, the ability to automate specific tasks to make it easier on the internal user and the ticket requester as well.
Amazing!!!
What do you like best about the product?
Easy to Write and Send Emails!!! Formattting Options are available.
What do you dislike about the product?
Sometimes - the images that we add - they don't get parsed - it shows the parsed failed and we need to add the images again which is a time taking process.
What problems is the product solving and how is that benefiting you?
Easy way of Sending Emails and keeping a Track of all.
Very user friendly to use and canned response to add and replay
What do you like best about the product?
Shortcut keys where we can add a canned response while giving a replay and moreover easy to use
What do you dislike about the product?
Undo time is very less and need to increase the undo time since sometime there will be human error that can be edited post sending the response
What problems is the product solving and how is that benefiting you?
Customer queries can solve easily
It's easy to navigate. It makes your everyday working lives easier than ever.
What do you like best about the product?
It's features are extremely helpful from ticket creation to report generation.
What do you dislike about the product?
Ease of getting help / support. There should be an easier way to get help from the portal itself.
What problems is the product solving and how is that benefiting you?
Tracking and monitoring of cases or concerns.
Easy to use shared inbox
What do you like best about the product?
Easy to navigate and makes managing your workload so much more efficient.
What do you dislike about the product?
The only thing I don't love about freshdesk is not being able to do a bulk BCC email in there
What problems is the product solving and how is that benefiting you?
Don't miss communications and share workload accordingly.
The only ticketing system you'll ever need!
What do you like best about the product?
1. Extremely easy to set up, integrate and use.
2. Pricing plans are competitive.
3. Wonderful APIs - nicely documented and easy to use.
4. Easy to customize and brand the portal.
2. Pricing plans are competitive.
3. Wonderful APIs - nicely documented and easy to use.
4. Easy to customize and brand the portal.
What do you dislike about the product?
APIs for integration are missing.
We use Freshdesk and Jira via APIs but it's extremely difficult to link the two programmatically.
We use Freshdesk and Jira via APIs but it's extremely difficult to link the two programmatically.
What problems is the product solving and how is that benefiting you?
Freshdesk allows our Customer Support & Success team to operate efficiently.
Timely communication with the customers is key and Freshdesk makes it very easy for our SREs.
Timely communication with the customers is key and Freshdesk makes it very easy for our SREs.
Overall Very Positive Experience
What do you like best about the product?
Ease of use.
Customer able to add tickets
Customer able to add tickets
What do you dislike about the product?
I would prefer an app that doesn't charge as much for each user.
What problems is the product solving and how is that benefiting you?
Service call
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