Freshdesk
Freshworks Inc.External reviews
3,515 reviews
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Freshdesk
What do you like best about the product?
It is easy to operate, and we can easily track the status of the ticket
What do you dislike about the product?
Sometimes it lags when the multiple user login on the same times and its taking time to load
What problems is the product solving and how is that benefiting you?
we are solving the query regarding the PO and customer complaints regarding their delivery.
Great helpdesk
What do you like best about the product?
Freshdesk is a user friendly platform that allows us to keep all our knowledge and tickets in order.
What do you dislike about the product?
Nothing - all works fine for our requirements
What problems is the product solving and how is that benefiting you?
Hosts training materials and guides for users that save us having to repeat messages - simply send a link
Excellent help desk software for growing businesses
What do you like best about the product?
Comes with a handy mobile app for those who are on the move. As the main product person, support needs help here and there, having mobile access is a big advantage for us
What do you dislike about the product?
Integrations with third party tools like slack could be improved (applies to Freshsales as well)
What problems is the product solving and how is that benefiting you?
Customer support and help desk
One of the best support ticketing tool
What do you like best about the product?
The insights which freshdesk provides for the tickets
What do you dislike about the product?
The analytics dashboard takes time to update the latest data
What problems is the product solving and how is that benefiting you?
Freshdesk is solving the problem with creating that tickets and giving the insights out of it in a grouped manner.
Fresh desk review
What do you like best about the product?
The most helpful thing I found about freshdesk is how their ticketing system makes everything easy to manage and keeps everything on track. very useful
What do you dislike about the product?
The freddy Ai is not available in french and it needs some updates to make it more useful and accurate.
What problems is the product solving and how is that benefiting you?
freshdesk helps solving the customer is facing asap with the resolution due time. it helps to follow and set the time frame needed to resolve the issue.
Comprehensive Ticketing and Client Communication System
What do you like best about the product?
I utilize the canned templating features often to provide quick responses to clients. I really appreciate the ability to share links to solutions easily while responding. The platform is intuitive and organized.
What do you dislike about the product?
As a non-admin user, you are limited to very basic platform usage. It would be nice to have the ability to customize your own dashboards as a basic level user.
What problems is the product solving and how is that benefiting you?
FreshDesk allows me to remain in communication with clients, leave internal notes, easily and quickly share resources and solutions, and stay organized while supporting client needs.
Simple to get set up and easy to use
What do you like best about the product?
I first started using the free version at a previous job. Then when I moved to my current company they were using Spiceworks which was clearly not working for us. We moved to the paid plan of Freshdesk and it's increased our productivity massively and has helped us give a more professional look to the end users.
What do you dislike about the product?
It's back-end configuration is somewhat lacking compared to other options and sometimes can feel restricting. However, this allows for an extremely streamlined setup that just works so isn't a huge issue.
What problems is the product solving and how is that benefiting you?
Before moving to Freshdesk we used Spiceworks which was extremely clunky and hard to use. Since moving to Freshdesk the entire team is a lot more productive. We also love the arcade feature.
it was good to handle the customer queries o
What do you like best about the product?
its user friendly not much complicated to use
What do you dislike about the product?
its some times hang and notification problem
What problems is the product solving and how is that benefiting you?
it helps us resolve customer queries which they raise through live chat
Fresh desk is you’re one stop shop for all IT needs
What do you like best about the product?
The thing I like the best is because the ticketing system is customizable and can be easily adapted to your needs. We first deployed our ticketing environment during the pandemic and it strengthened our team's communication and performance.
What do you dislike about the product?
There isn't much I don't like, because it's a great product. I am confident your team will benefit from its platform. There are different tiers of subscriptions available. I am sure you'll find something to fit your needs.
What problems is the product solving and how is that benefiting you?
We needed a way for our customers to see the progress of their tickets. Our team is small but freshdesk has allowed us the leverage to support a growing customer base. I needed a way to track notes, and tech performance and freshdesk offers reporting and analytics to help with those decision making situations.
Freshdesk - makes work life easy.
What do you like best about the product?
Helpful - ease of use
Upsides - user friendly
Canned responses
Executing Scenarios
It is very easy to use be it creating a ticket or adding a contact etc. It also autocorrects the misspellings. I find it helpful.
Upsides - user friendly
Canned responses
Executing Scenarios
It is very easy to use be it creating a ticket or adding a contact etc. It also autocorrects the misspellings. I find it helpful.
What do you dislike about the product?
Least helpful-Integrating CRM into Freshdesk and finding old tickets.
Downside is that once a contact or ticket is deleted by mistake then it can't be retrieved.
Downside is that once a contact or ticket is deleted by mistake then it can't be retrieved.
What problems is the product solving and how is that benefiting you?
Freshdesk is solving our day-to-day problems of keeping track of the tickets and running automation. It also helps in monitoring agents' productivity. It autocorrects the misspellings in a sentence which is a good addon. Now you have an option to maximize the text editor field which helps in drafting the message/email easily.
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