Freshdesk
Freshworks Inc.External reviews
3,446 reviews
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External reviews are not included in the AWS star rating for the product.
Excelent tool, easy to use and very user friendly.
What do you like best about the product?
- Search tools
- Configurable filters
- Easy to attach images
- Configurable filters
- Easy to attach images
What do you dislike about the product?
The unroll tool (when the user's answers are put bellow other older answers) is quite confusing. I always choose to delete previous answers.
What problems is the product solving and how is that benefiting you?
User support
Cool futuristic tool for project management
What do you like best about the product?
Freshdesk is more user-friendly that helps in keeping track of projects, and this simplifies the burden of managing multiple projects, access management and client interactions.
What do you dislike about the product?
Could make use of some color codes to show the status of projects.
What problems is the product solving and how is that benefiting you?
Proper structure of the tickets w.r.t each client and detailed info helps in better resolution and thus avoids any confusion.
Alerts, notifications and reminders help to focus more and stay in touch.
Alerts, notifications and reminders help to focus more and stay in touch.
The new outlook and interface are awesome.
What do you like best about the product?
The interaction category.
Unique notification after a reply or adjustment has been done on a ticket.
The integration of all communication channels
Unique notification after a reply or adjustment has been done on a ticket.
The integration of all communication channels
What do you dislike about the product?
No matter how nice the interface is it can be tricky at first to get used to.
What problems is the product solving and how is that benefiting you?
Keeping track of all the communication a customer has had with us.
One stop solution for all my needs
What do you like best about the product?
Ease. Whether you have handled a CRM platform in past or not, you can easily navigate through Freshdesk Or Freschat.
What do you dislike about the product?
Reports and Analytics. Multiple shortcomings and the team should improve it rather than suggesting apps to download.
What problems is the product solving and how is that benefiting you?
As I said, it is an intuitive and easy to use platform for us.
Ticketing os easy
Ticketing os easy
Working in a Startup with Freshdesk
What do you like best about the product?
The ability to quickly find the information I need when I am working on a case such as the integrations with the salesforce page of the contact or the history of conversation between us and the customer
What do you dislike about the product?
The configuration of categories or groups can sometimes be a bit difficult and not very ergonomous. The activation of integrations is also a bit tricky sometimes as it doesn't fully charge at one.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us managing cases quickly and efficiently. The integration with freshchat helps us to solve and help as we are able to check the history before sending a ticket.
very good
What do you like best about the product?
the time tracker and premade templates for easy use
What do you dislike about the product?
search is a bit messy , proper search results are a bit hard to get
What problems is the product solving and how is that benefiting you?
easy management of multiple agents in a single platform
Really helpful and good to see what has been resolved and needs support still
What do you like best about the product?
How easy the interface is, how easy the ticket system works, how effective it is to be able to see what issues have been resolved and what is a bigger issue. Would recommend. They have recently introduced a 10 second delay to sending an email, so we can see graphical errors if we need to undo we can.
What do you dislike about the product?
off the top of my head i can't think of anything.
What problems is the product solving and how is that benefiting you?
How easy the interface is, how easy the ticket system works, how effective it is to be able to see what issues have been resolved and what is a bigger issue. Would recommend. They have recently introduced a 10 second delay to sending an email, so we can see graphical errors if we need to undo we can.
Best Friend for the Customer service agent
What do you like best about the product?
The user interface and ticketing system really makes it easy to remain on top of Customer's queries.
What do you dislike about the product?
Some times the reports are not generated on the realtime basis. WHich takes 20-30 mins to update
What problems is the product solving and how is that benefiting you?
Fresh desk has really streamlined the customer service process by allocating the tickets to the agents automatically as they come through in the system!
Customer Services contact place
What do you like best about the product?
Great organization and ticket assignment options for company communications with customers
What do you dislike about the product?
not always the tickets reply get to my email list
What problems is the product solving and how is that benefiting you?
Help the whole company to be in contact to customers in an organized way
Freshdesk Review
What do you like best about the product?
It is user-friendly and accessible in any browser. It has useful features that are flexible and really vital specially in customer-facing environment, projects or tasks.
What do you dislike about the product?
In my experience, I can say that one of the downsides of using Freshdesk is that it has many dropdowns or fields.
What problems is the product solving and how is that benefiting you?
Freshdesk helps me to communicate easily with customer, access customer informations and I am able to contribute in its knowledge-based feature.
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