Freshdesk
Freshworks Inc.External reviews
3,513 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Ticketing and Seamless Integrations
What do you like best about the product?
simplest of ticketing solution for all customer and internal communication, moreover data download makes the MIS easy, various integration such as WhatsApp, Social Media, and alert system makes the work of the user simple
What do you dislike about the product?
have been using the tool well over 2 years only challenge that I have faced is merging tickets for internal communication and changing email ID
What problems is the product solving and how is that benefiting you?
The platform helps with customer interaction, monitoring workflow, tracking pending tasks, managing complaints, and overseeing daily operations.
it is very helpful to manage and track the things in a proper allign
What do you like best about the product?
Freshdesk is easy to navigate, even for new team members.
and also it helps reduce manual work by automatically assigning, prioritizing and escalating tickets.
and the team members can work together smoothly with internal notes and shared ownership.
and also it helps reduce manual work by automatically assigning, prioritizing and escalating tickets.
and the team members can work together smoothly with internal notes and shared ownership.
What do you dislike about the product?
There is one thing reporting is useful, but deeper or highly customized reports can be restrictive without add ons.
The setting up advanced workflows and rules can feel complicated and time-consuming for new users.
The setting up advanced workflows and rules can feel complicated and time-consuming for new users.
What problems is the product solving and how is that benefiting you?
the freshdesk solves the challenge of managing and responding to customer queries efficiently across multiple channels, and this brings several clear benefits.
it also improves response time and also it ensures consistent customer support with canned responses, knowledge base, and standardized workflows.
it also improves response time and also it ensures consistent customer support with canned responses, knowledge base, and standardized workflows.
User-Friendly Interface and Efficient Ticket Management
What do you like best about the product?
I like Freshdesk best for its user-friendly interface, efficient ticket management, and seamless customer support automation.
What do you dislike about the product?
"Sometimes the system can feel slow when handling a large volume of tickets, and navigating between multiple modules can be slightly cumbersome."
What problems is the product solving and how is that benefiting you?
Freshdesk helps streamline customer support by organizing all customer queries into a single platform, automating ticket routing, and tracking SLAs effectively. This reduces manual effort, improves response times, and ensures no customer request is missed. For me, it makes case handling more structured, improves coordination with internal teams, and helps deliver timely and consistent support to customers.
User-Friendly Interface and Powerful Ticket Management
What do you like best about the product?
What I like best about Freshdesk is its user-friendly interface combined with powerful ticket management features. It’s easy to navigate, which helps teams respond to customer queries quickly and efficiently.
What do you dislike about the product?
Additionally, reporting and analytics can feel less flexible when deeper, highly customized reports are needed. There are also occasional performance lags or UI delays, especially when handling a high volume of tickets.
What problems is the product solving and how is that benefiting you?
Freshdesk solves the challenge of managing high volumes of customer queries efficiently from a single platform. It brings emails, tickets, and customer conversations into one centralized system, which helps avoid missed requests and improves response times.
Professional-Grade Support Made Simple and Efficient
What do you like best about the product?
Freshdesk stands out for delivering professional-grade support tools without being complex or overwhelming like User Friendly Interface, Automation & Workflows, Good reporting and analytics.
What do you dislike about the product?
Freshdesk is strong for standard customer support needs, but it may feel less flexible or more expensive when advanced, highly customized support operations are required like advance features are costly & performance issues at some time
What problems is the product solving and how is that benefiting you?
Freshdesk solves the problem of managing customer support in a structured, efficient, and scalable way, especially when requests come from multiple channels.
Effortless Multi-Channel Support with Freshdesk
What do you like best about the product?
I use Freshdesk to manage customer support across multiple channels like email, chats, and messages, all from a single dashboard. I find it beneficial that I can utilize AI for drafting responses, which helps manage customer satisfaction and improves business operations. The ability to manage tickets efficiently is also a big plus for me. Setting up Freshdesk was incredibly easy; I just had to add my work email, name, and it was ready to go.
What do you dislike about the product?
Freshdesk could improve its dashboard to be more user-friendly, especially regarding colors and design.
What problems is the product solving and how is that benefiting you?
I use Freshdesk to manage customer support across channels like email, chats, and messages, all in a single dashboard. Using AI features helps draft responses efficiently, manage tickets, and improve business operations.
One step for you tickets
What do you like best about the product?
tracking every details captured by any one in the organization all the history will be available
What do you dislike about the product?
sometimes i feel its very time consuming
What problems is the product solving and how is that benefiting you?
we can easily track the tickets recording and helpful for any query of the call
User friendly interface
What do you like best about the product?
Freshdesk stands out for its user-friendly interface, interface is getting better day by day. We get recent product updates to make the software better
What do you dislike about the product?
Nothing as of now, its working great. Sometimes it takes too long to load
What problems is the product solving and how is that benefiting you?
Reviing recent issues raised and working on it to solve on priority and and get releasing product updates to make it more efficient and reliable
Freshdesk Review
What do you like best about the product?
I am using Freshdesk for so long and i am using the ticket management system and the chatbot that we use very frequently. The freshdesk is very scalable and ease to implement it also provide automation tools.
What do you dislike about the product?
Freshdesk provide the customer support and helpdesk that help my manage my business and help the clients query wisly. Nothing to dislike about it.
What problems is the product solving and how is that benefiting you?
I am using the following processes like ticket management, automation tools and AI chatbots.
Easy to Use, Perfect for IT Management
What do you like best about the product?
I love how easy it is to use Freshdesk. The platform is incredibly user-friendly, which means I don't need extensive training to start using it effectively. It is very intuitive, making it ideal for quickly aligning a work team without obstacles. Additionally, it is visually pleasing and easy to navigate, which makes the user experience enjoyable. Freshdesk allows me to effectively manage user requests through its ticketing system, promoting efficient and orderly organization of tasks within the IT department. Additionally, the inventory management feature helps maintain a clear and accessible order, directly linking equipment with usernames. I also greatly value its ability for quick and easy integration with the cloud, which adds an extra layer of convenience to my daily work.
What do you dislike about the product?
There aren't many aspects of Freshdesk that I dislike, but I would say it would be useful to have a broader integration with social networks.
What problems is the product solving and how is that benefiting you?
I use Freshdesk to efficiently manage user requests and handle equipment inventory, organizing everything in a visual and easily accessible way.
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