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Freshdesk Review: A must have Service for IT workers!
What do you like best about the product?
When using Freshdesk, I find speaking to a client, whether they are first-time users of our service or have been using it for a while, very easy, as the web and app interface is intuitive and easy to navigate. Many times with other similar programs, my clients have a difficult time reaching out to me directly for help as the interface was clunky or overburdening.
What do you dislike about the product?
Although the interface is easy to navigate for my clients and me, there are moments when it takes a decent period for me to adjust minimal and niche settings. This is, at times, upsetting, given that I am a user who prefers to have a great deal of customizability within my interfaces.
What problems is the product solving and how is that benefiting you?
A problem Freshdesk is currently working on is the organizational aspect of their website and app interfaces. With the proper work done to these two fields, I can see a near future where Freshdesk is on its way to being flawless.
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Overall a great product to manage tickets and workflow
What do you like best about the product?
The way you can assign tickets and track statuses with multiple people touching.
What do you dislike about the product?
It can be a bit complicated to program the templates and add details needed.
What problems is the product solving and how is that benefiting you?
Ticket queues, SLA tracking with reporting and escalation management.
Customer service tickets made easy!
What do you like best about the product?
FreshDesk is a user-friendly help desk software that helps businesses manage customer support inquiries. It offers a bunch of features that allow businesses to effectively manage and respond to customer's questions. It can be customized to fit any professional needs and makes it super easy to manage large volumes, with features such as tagging tickets, merging them and even assigning them to specific users.
What do you dislike about the product?
Freshdesk offers robust reporting and analytics capabilities, which are sometimes limited or difficult to use. Also, FD's prices are higher than their competitors which offer basically the same features.
What problems is the product solving and how is that benefiting you?
In my case, Freshdesk helps with customer inquiries and being able to sort and organize them. We used to have inquiries come through email and there was no way to efficiently answer or organize them. As of now, each analyst can answer the inquiries that pertain to their own clients, with minimal effort and maximum efficiency.
Freshdesk Omnichannel expert
What do you like best about the product?
Unified Customer Experience: Freshdesk Omnichannel allows businesses to manage customer interactions across multiple channels from a single platform, providing a unified experience for both customers and support agents.
Seamless Channel Integration: Freshdesk Omnichannel integrates with various communication channels, including email, chat, phone, social media, and more, making it easy for businesses to manage customer inquiries across multiple channels from a single platform.
Automation and Workflows: Freshdesk Omnichannel offers automation and workflow features that can help businesses automate repetitive tasks and streamline support processes.
Seamless Channel Integration: Freshdesk Omnichannel integrates with various communication channels, including email, chat, phone, social media, and more, making it easy for businesses to manage customer inquiries across multiple channels from a single platform.
Automation and Workflows: Freshdesk Omnichannel offers automation and workflow features that can help businesses automate repetitive tasks and streamline support processes.
What do you dislike about the product?
Pricing: Freshdesk Omnichannel offers various pricing plans, and some businesses may find the cost to be a potential drawback, especially if they have budget constraints or are looking for more affordable options
Learning Curve: While Freshdesk Omnichannel is designed to be user-friendly, it may still require some time for support agents to learn and adapt to the platform, especially if they are new to customer support software or have limited technical proficiency
Learning Curve: While Freshdesk Omnichannel is designed to be user-friendly, it may still require some time for support agents to learn and adapt to the platform, especially if they are new to customer support software or have limited technical proficiency
What problems is the product solving and how is that benefiting you?
Channel Fragmentation: With customer inquiries coming through multiple channels such as email, chat, phone, social media, and more, it can be challenging for businesses to manage and respond to them efficiently.
Manual and Repetitive Tasks: Manual and repetitive tasks, such as ticket routing, response drafting, and status updates, can be time-consuming and prone to errors.
Lack of Visibility and Reporting: Without proper visibility into support performance, businesses may struggle to measure and improve their customer support quality.
Limited Customization: Some businesses may have unique requirements or workflows that are not fully addressed by off-the-shelf customer support tools.
Manual and Repetitive Tasks: Manual and repetitive tasks, such as ticket routing, response drafting, and status updates, can be time-consuming and prone to errors.
Lack of Visibility and Reporting: Without proper visibility into support performance, businesses may struggle to measure and improve their customer support quality.
Limited Customization: Some businesses may have unique requirements or workflows that are not fully addressed by off-the-shelf customer support tools.
freshwork review
What do you like best about the product?
it is very helpful to connect with customer
What do you dislike about the product?
nothing to dislike it is very good and easy to use
What problems is the product solving and how is that benefiting you?
to connect with all customer
Good tool for fair price
What do you like best about the product?
It was easy to migrate and make the support up and running.
Customization is straightforward and rich in features
Customization is straightforward and rich in features
What do you dislike about the product?
I cannot disable users from creating tickets by writing to the support email or replay tickets by email.
Tags are not selectable on rules
Tags are not selectable on rules
What problems is the product solving and how is that benefiting you?
Communicating with customers. Have feedback and rely the load among the Agents
Review Fresh Desk
What do you like best about the product?
Have been using since 3 years and it's working magnificently it provides solutions for customers support, Remote Desktop and call logs management. Implementing was smooth and simple.
What do you dislike about the product?
I don't see anything to dislike as this performing real well. I am happy with that
What problems is the product solving and how is that benefiting you?
It's benefiting us by providing support for Helpdesk management and live chats support to our clients and end user's. They are well suited if you are looking for Helpdesk management tool.
oevrall good with a few hiccups
What do you like best about the product?
tickets are fast, user friendly system, data extraction
What do you dislike about the product?
support speed, communication sometimes, graphics are not constant
What problems is the product solving and how is that benefiting you?
chat support, email support.
A tool to ease my organisation's efforts
What do you like best about the product?
Freshdesk has been one of the tools with a wide range of options to explore and implement to simplify day-to-day work
What do you dislike about the product?
Colour schemes and options to colour code
What problems is the product solving and how is that benefiting you?
We are using Freshdesk extensively for communicating with our customers and it is helping us build wonderful data which we need to solve multiple problems.
Amazing tool
What do you like best about the product?
The way makes everything more easy to work with your tickets and customers, the amount of time that save you is really appreciated in the busy times.
What do you dislike about the product?
That is not lots of options for fonts and ways to create the canned responses.
What problems is the product solving and how is that benefiting you?
The typical problem of customers sending lots of seperates emails, with this tool you can merge them and keep track with all much easier
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