Freshdesk
Freshworks Inc.External reviews
3,446 reviews
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Convenient and Easy to use system
What do you like best about the product?
How user-friendly is the system, and easy to understand how the system works. I usually use the Freshdesk when we need to set up something or look for better ways to make the process easy, and it was never hard for me to use it. Also, with fast customer service resolution, every time I ask or raise inquiries, they can help and assist promptly.
What do you dislike about the product?
Sometimes we encounter tickets not being integrated at Freshdesk in minimal instances. It was also much better if Instagram and Viber access can be integrated into Freshdesk for free, like Facebook and email.
What problems is the product solving and how is that benefiting you?
Freshdesk helps us in getting all the brands and channels we have into one platform, it categorises everything for easy access and delegation of work to different groups and individual.
Integrated platform with a lot of potential
What do you like best about the product?
Integrated Channels
Great account management
Lots of plugins
One integrated platform for CRM/Tickets/Calls/Chats
Great account management
Lots of plugins
One integrated platform for CRM/Tickets/Calls/Chats
What do you dislike about the product?
Lack of automation between modules
The reporting function is left wanting
Some data discrepancies
Some core functions limit desired outcome
The reporting function is left wanting
Some data discrepancies
Some core functions limit desired outcome
What problems is the product solving and how is that benefiting you?
It is helpful to have one platform for all communications. My team doesn't need to switch between a phone system, a chat system and an email ticketing system. It's all in one, which helps lower the context-switching my agent goes through. This also consolidates the reporting so you can see every call, email chain and chat with one contact within the system.
Very efficient tool, I would recommend
What do you like best about the product?
Freshdesk makes it easy to organise tickets into categories, triage, assign agents and resolve quickly.
The automations are particularly useful. Tickets are automatically triaged to the right people. Rules can be set up on numerous things meaning not many tickets have to be manually triaged.
The automations are particularly useful. Tickets are automatically triaged to the right people. Rules can be set up on numerous things meaning not many tickets have to be manually triaged.
What do you dislike about the product?
Using APIs on automations can be tricky. There can be room for automations to fail, resulting in lots of failure notifications. For example, automatically adding tags.
What problems is the product solving and how is that benefiting you?
It makes cross functional working easier. Freshdesk agents sit in multiple teams across the business who don't otherwise work with one another. Automatic assignment and quick re assignment and internal notes makes this cross functional operation easier.
Nice post sales CRM
What do you like best about the product?
The new dashboards are now very helpful to make decisions.
What do you dislike about the product?
Same thing, still costly. They should think on pricing.
What problems is the product solving and how is that benefiting you?
Giving proper tracking for any complaint from the customer
A platform that can provide a variety of different solutions to all your business woes
What do you like best about the product?
The best part about freshworks is its inate ability to analyse the data which we as users have already entered and generate a Digital Analysis that is presentable as a report.
What do you dislike about the product?
With the ever evolving AI technology, I believe it would be of great value if there are more options available for the users to automate Email Marketing in more innovative and thought provoking ways.
What problems is the product solving and how is that benefiting you?
As a person who craves for numbers and data to determine success in Business, Freshworks makes our lives a whole lot easier through its ability generate such reports with ease, whereas prior to our integration with Freshworks generating such reports to analyse Sales, Customer satisfaction and so forth was such a time consuming task.
Fresh-works
What do you like best about the product?
Freshworks is a software company that offers a suite of customer engagement products. Some notable aspects of Freshworks include its all-in-one platform that integrates various applications, its user-friendly interface, automation and customization capabilities, omnichannel support for customer interactions, and robust reporting and analytics features. It is known for streamlining customer support, sales, and marketing processes. However, personal preferences may vary, so it's advisable to explore different software options and consider individual business needs when selecting a solution.
What do you dislike about the product?
Pricing: There have been reports of Freshworks' pricing being relatively high compared to alternative solutions, particularly for businesses with larger teams or higher usage needs. It's crucial to carefully review the pricing plans and features offered by Freshworks to determine if they fit within your budget.
What problems is the product solving and how is that benefiting you?
Give me consultation about how to grow my business reach and linkups. Also, provide technical support when I get stuck in any issues. Help me utilise my time which is great.
Simple interface and affordable CRM
What do you like best about the product?
The ticket management system accompanied by automation rules is the best feature Freshdesk offers, Its simple UI makes it easy for any new person to learn the tool without much support.
What do you dislike about the product?
The visual experience can be made better using gamification and some color.
What problems is the product solving and how is that benefiting you?
Freshdesk has made the customer support team's lives easy by organizing the email management coupled with automation and other options like a self-service portal has made it easier for us to manage the customer support function.
Using Freshworks has been very helpful in connecting with our clients
What do you like best about the product?
I like how easy it is to use when connecting with clients
What do you dislike about the product?
I wish there was an easier way of adding new customers from freshdesk into freshsales
What problems is the product solving and how is that benefiting you?
It is solving a better way for us to communicate with our customers.
Managing customer support with ease
What do you like best about the product?
One of the most intriguing features of Freshdesk is that users and employers can begin utilizing it right away, and it can become pretty enjoyable to work with. It helps businesses to tailor workflows to their own business processes, making it a highly adaptable solution.
What do you dislike about the product?
Some important features are either missing or locked behind higher pricing bands. Freshdesk's reporting and analytics features are fairly restricted, which may not be enough for businesses that demand more detailed insights into their support operations.
What problems is the product solving and how is that benefiting you?
We've been using Freshdesk for years, using the support ticket system, knowledge base, and forums. The technology has shown to be dependable and simple to operate. It was easy to get started.
Freshdesk Review: A must have Service for IT workers!
What do you like best about the product?
When using Freshdesk, I find speaking to a client, whether they are first-time users of our service or have been using it for a while, very easy, as the web and app interface is intuitive and easy to navigate. Many times with other similar programs, my clients have a difficult time reaching out to me directly for help as the interface was clunky or overburdening.
What do you dislike about the product?
Although the interface is easy to navigate for my clients and me, there are moments when it takes a decent period for me to adjust minimal and niche settings. This is, at times, upsetting, given that I am a user who prefers to have a great deal of customizability within my interfaces.
What problems is the product solving and how is that benefiting you?
A problem Freshdesk is currently working on is the organizational aspect of their website and app interfaces. With the proper work done to these two fields, I can see a near future where Freshdesk is on its way to being flawless.
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