Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
How Freshdesk made my life easier
What do you like best about the product?
Freshdesk provides most of the tools that will help you provide great customer support with a very intuitive UI and easy to setup features.
What do you dislike about the product?
Facebook Chatbot improvement, additional native messaging integration, SMS gateway, and Survey limited customizability
What problems is the product solving and how is that benefiting you?
With Freshdesk, we were able to monitor all of the concerns coming from different channels in one single dashboard and with the help of useful tools to categorize each concerns base on priority level.
- Leave a Comment |
- Mark review as helpful
Freshdesk - a tool which simplifies everyday hustle
What do you like best about the product?
Easy to use interface,Mutichannel support,Automations for segregating tickets,Reporting and analytics and various third party apps integrations are some of the key factors which I like about freshdesk.
What do you dislike about the product?
Limited customization options, pricing,reporting limitations are some of the factors which I dislike about freshdesk.
What problems is the product solving and how is that benefiting you?
Ticket Management, Automations, Multichannel support, Reporting and Analytics and Integrations are some of the features which freshdesk is providing to me and benefitting me.
A very good cooperation with everything necessary to maintain a successful business relationship
What do you like best about the product?
Definitely the customer service! The customer success managers and technical support are fantastic. You always get a competent answer quickly and they take care of any concerns you may have. The service seems to be working around the clock, and you get answers sometimes at times you wouldn't expect, within minutes. Thank you for the great service!
What do you dislike about the product?
Some features that we would like are on Freshworks' development roadmap, but the implementation of the roadmap is sometimes unreliable. IT projects can of course always be delayed, but this has happened several times.
What problems is the product solving and how is that benefiting you?
With Freshdesk, we have a helpdesk tool that allows us a lot of customization without coding effort (and thus dependence on software developers).
In addition, Freshdesk offers many plug-and-play solutions for automations and wording, which is very important to us.
In addition, Freshdesk offers many plug-and-play solutions for automations and wording, which is very important to us.
Tool Is very user-friendly.
What do you like best about the product?
Automation...Very user friendly and easy
What do you dislike about the product?
Customer support is very supportive when they connect with clients, but getting connected with them is a big task
What problems is the product solving and how is that benefiting you?
Helping us by giving various reports, easy to use
Great Features for the Cost
What do you like best about the product?
In the realm of what money can buy, Freshdesk has a great balance. We get many of the same features that other companies charge double for, and there's also a lot of customization options. App add-ons have been amazing as well! It's a great way to have many different people reply to customer needs and pull in many inboxes into one place.
What do you dislike about the product?
There are some annoyances with Freshdesk: we have frequent changes to our account management team at Fresdhesk, some items say "fully customizable," and really that's not the case because of very strict parameters that we often struggle with, sales reps have often said "yes you can" to questions about capability and we find later that we cannot. Do a thorough trial, think creatively, and you will often be able to find a work around (but it is frustrating to not always be able to rely on the creators of the system to help you get it to function the way you need. Our team has needed to do much of that problem solving on our own.
There are some VERY irksome deficiencies in the FD system itself, it's not just the company. However, we are happy enough to stay and upgrade so that speaks to the overall picture!
There are some VERY irksome deficiencies in the FD system itself, it's not just the company. However, we are happy enough to stay and upgrade so that speaks to the overall picture!
What problems is the product solving and how is that benefiting you?
It's solving problems like: MSRs needing to check multiple inboxes for different segments of the business each day, allowing full visibility for agents in the system to see past email communication from a particular customer, and being able to pull analytical data to help understand where our overall customer experience needs improvement.
Freshdesk experience
What do you like best about the product?
A lot of useful features. Really dynamic options and it's easy to configure.
What do you dislike about the product?
Possibly the huge number of options and it may be hard to find the right feature
What problems is the product solving and how is that benefiting you?
It solves communication problems so it's easy to talk to the customers
Great Product with Very Good Customer Service
What do you like best about the product?
I very much so enjoy the live chat for assistance. I also like the ease with which I can add and remove mailboxes. We transitioned from a software to this, and our agents seem to enjoy it.
What do you dislike about the product?
The paywalls for some of the features is kind of annoying it some regards, yes I understand it but I would like to know log out and log in times. Other than that there isn't much I dislike about it
What problems is the product solving and how is that benefiting you?
It serves our IT Helpdesk inbox. We also use it to round-robin e-mails to our customer support team. The reports it outputs also help with metrics and determining about many people we need to be staffed at one time.
Great Ticketing System for Inputting Requests
What do you like best about the product?
I like the dashboard display. It's simple, easy to use, and organized. I enjoy how the projects are organized.
What do you dislike about the product?
I wish that it had a built-in calendar. It would help with the organizing if one could see the tasks laid out daily.
What problems is the product solving and how is that benefiting you?
It allows our Marketing team to manage all our requests in one location. Also allows us to work in order of requests.
Best ticket system for IT
What do you like best about the product?
We have found Freshdesk's layout simple and the app works a treat. It has helped increase our support tickets resolution time down to a minimum and increase productivity within the team.
What do you dislike about the product?
The cost, for a big team of users this can end up quite costly. I think it would be ideal for education pricing to be more affordable as school budgets are very tight.
What problems is the product solving and how is that benefiting you?
It ensures all emails are brought into one central location and IT staff can actively respond to tickets that are hitting the inbox, we can see in real time who has actioned what.
Seamless and easy to use
What do you like best about the product?
How east it is to navigate the CRM. It is easy for a layman to use the CRM
What do you dislike about the product?
Inability to spool specific data, hence the need to always request from Freshdesk team
What problems is the product solving and how is that benefiting you?
Easy communication between the business and customers
showing 411 - 420